They had the yarn I needed & sent it to me quickly. Very efficient & timely. It's nice to know if…read moreI'm ever in Spokane area I can get my knitting needs easily.

Shipping times on website are utter BS…read more I've ordered from here three times. Not one single time has my order arrived in the time promised. Not for small things or for large expensive things. Customer service is unreliable. First time was a few years ago, just fiber. Not on time. Small order, not a huge deal. Second time was late last month, a spinning wheel. Ordered on a Friday, website said it would be to me in less than a week. I made plans to take a class with the wheel. It took so long I canceled my class sign up because the wheel did not arrive in a timely fashion. I called and the system hung up on me, called again and when I pressed button for customer service it again hung up on me, I emailed, messaged on IG about it, no response. Third time I called a couple days later, I finally got through. Wheel had to be shipped to them first, then they forwarded it. It got to me two weeks after I ordered it, too late for my class. I open it... and it is the wrong wheel. Manufacturer sent them the wrong thing. They call Kromski. No response. Three days later after the weekend I call and pressure them. They call Kromski. Kromski says I have to send it back, which I do within an hour of receiving the shipping label. Told them I expect the correct wheel sent ASAP. Kromski says they won't send me what I ordered until the one I returned shows up - which could be never, I don't control the post office, and I kept insisting they send me one now, they'd had my money for over two weeks. Only once I threatened to cancel my order and either get the right wheel from a different retailer or a different wheel from a different retailer did Paradise Fibers step in and insist that Kromski promptly send me the right wheel. But they did at least finally step in in my behalf. Eventually. So I just ordered expensive accessories for said wheel last Friday since customer service had eventually done the right thing last time. Website promised delivery by tomorrow (four days after order.) But I got a notice that the most expensive item is again back ordered, due in 7-10 days to PF, and they are holding the entire order on that item, so I won't see any of the stuff I ordered for at least two weeks. In short, their website lies hugely about when you'll get your stuff, and customer service is hit or miss at best. This will probably be a shop of last resort for me from here on out. Their selection is great but I simply can't be sure if they actually have what they say they have, or when it will arrive. It's too bad, as it is in my state and I'd prefer to keep my dollars relatively local. But three times is too many, especially on expensive equipment.

Esther was amazing helping me with finding supplies for Tunisian Crochet. Amazingly they offer a…read moreclass for this style of Crochet. Excellent selection of yarns, tools and notions, also has wide variety of colors and types of fibers. Just make sure you visit both rooms, I would've missed the other room if she hadn't taken the time to help me find all my needed supplies.

I have yet to receive my "add on" item of a yarn bag. After several emails and leaving customer…read moreservice phone number a message, I had yet to receive a response to my problem. Opened a claim on PayPal now.

Alpaca Direct is a great source for yarn, patterns and good customer service…read more I recently found a pattern I want to make for my great niece. From the yarn manufacturer's web site I could not tell which solid and variegated color looks good with a variegated one. I called AlpacaDirect and was told Kelly was the best one to tell me. I talked to Kelly who pulled the yarn in question with others that coordinate well. She also had a picture of the yarns texted to me so I could see for myself. I ordered the yard and yesterday it arrived at my door. Thank you, Kelly and Jim.

This place was fun to go in. They had great service and very informative. My daughters really…read moreenjoyed watching them spin the yarn into balls.

The framing department completed a shadow box 34 inches X 56 inches and the finished product was…read moreabsolutely gorgeous. Liz is a skilled and creative framer. Thank you so much!!

It's really unfortunate to witness how the store is ran, especially because I would rather not…read moresupport Hobby Lobby. However, all of the old ladies working here follow you around. It's crazy... I think it's just because I have tattoos. No one even asks you if you need help, they just watch you sooo obviously. It's 2024! Having tattoos doesn't make me a thief Please do better! I won't go back to this location. Such a disappointment!

Worst contract team ever. I wouldnt use these guys again if you paid me. Laurie Cunningham is…read moreespecially rude. Uninterested in fixing the issues they caused. I lost customers over their incompetence. Do yourself a favor and just go elsewhere. Management never returned calls or emails.

I was the embroidery manager until recently... Great place to work, employees are very kind and…read moregreat to work with, owner is so kind,

Whats not to like? I've been going to Michael's for arts and crafts since I was in elementary…read moreschool, and they've always had what I was looking for. On a recent trip my wife and I were looking for some paint brushes for a paint night, and they had a fairly large selection. There always seems to be a sale going on, and the prices are already better than other craft stores. The help is friendly and knowledgeable about their wares, which makes our trips less stressful. Local fave.

I love being able to pickup my items after work without shopping around. I've needed help a few…read moretimes and everyone there was very kind and helpful.

I purchased a new machine from The Quilting Bee and had many problems with what I believe was a…read morelemon from a usually great company. Quilting Bee was always helpful, cheerful and concerned about my problem. They had it with their service people twice who tried very hard. Never was anyone other than kind. When I wanted a different machine from the same company they cheerfully took care of it. If you need a new machine, I highly recommend getting it from Quilting Bee

Really helpful staff and a lovely store great classes will be back. Wish they sold yarn though.read more