The doctor is helpful and nice but the staff does not return any phone calls so it's almost…read moreimpossible to make an appointment or cancel one. They have three numbers listed on the web in various places but none of them connect to someone who answers the phone or returns calls. It doesn't matter how good the doctor is if the office staff is not doing their job.

service was excellent. scheduling appts easy. Cost was low…read more convenient location. ................

I had an appointment with Dr. Lee at 4:30 for an exam that was ordered by my oncologist and was…read moretime sensitive. My husband and I walked in at 4:31 and the office staff informed us Dr. Lee had already left the building because people are supposed to get to appointments 15 minutes early. I asked when I could be seen again and they offered me an appointment a week away. When I explained I would be starting chemo the day before and that might not work, the receptionist said, "I'm confused, do you want an appointment here or not?" I have never in my life seen a doctor leave before the time an appointment started, and without even calling to say she was planning to leave if we did not arrive soon. And then to be brushed off by the staff so rudely was icing on the cake. Never again for me.

Terrible experience. I was referred to Dr. McCowan by another Dr. and arranged a meet and greet. We…read morehad a pleasant enough discussion, and when I called back to make a first appointment, I was 1) first given an appointment, 2) then called the next day to be told she was "full" and didn't have any openings but would call me back with other referrals, 3) then when I followed up, was told that in fact she was choosing not to take me on because she didn't feel she had rapport with me- from a 20-min nerve-wracking meeting. Unprofessional all around. Ultimately I'm glad I'm not going to be a patient of Dr. McCowan because her behavior in this non-clinical situation speaks poorly to what the experience of being her patient would be like. EDIT: After I published my review on Google, the practice manager responded by describing it as "slander." That is not only very unprofessional , but it is also FALSE. In order for something to be slanderous, it must be not true. I would ask for them to specify what was misrepresented or be more careful about the verbiage they use.

I have been a patient of Dt Starr's for years. I have followed him from the practice he started at…read morethe Faulkner hospital until he started Personalized Medical Care. I cannot say enough about the man and his practice. Doc is an "old school" Doc, if he suspects an issue, he gets tests done, if he thinks you need a procedure, he sends you for it, he runs the care for his patients, not some insurance company. He is always available and gets back right back to you. Brian the office manager, is on top of EVERY aspect of someone's care and runs the practice very well. Very glad I followed Doc to his new practice.

A long history featuring Hips (4) Not all mine. My late wife had 2 done and was happy with Dr…read moreMattingly, as was I for both my hips. Knees to come, I think.

Since Dr Van Flandern has moved to another practice it's not the same. I tried to get appointment…read morewith him and was told he only see patients that already know that they need knee or hip surgery. I ended up seeing a NP which when I made appointment was told that Brian was the doc's PA. I had an X-ray on my left knee . My right hip was in a lot of pain but was told that they couldn't X-ray it at this visit ....one body part per visit I was told. If this isn't the most screwed up logic I don't know what is. I rea like Dr Van Flandern but this new practice sucks.

Overall, I was very disappointed with my experience with Dr. E. Throughout our interactions, I felt…read morethat he spoke at me rather than listening to my concerns. I repeatedly explained that my pain was in a different area than what he suggested, but my input often seemed to fall on deaf ears. When I finally got him to focus on my concerns, he agreed to review my MRI data--something I would have expected to be done early on, before recommending treatment. Unfortunately, when I arrived for the MRI review, he was 45 minutes late and informed me that he had been unable to access the MRI due to technical difficulties. When I asked why he hadn't called to cancel the appointment, he replied that he didn't realize I had one scheduled. Dr. E may work well for other patients, but my experience was not positive. I want a physician who listens carefully and reviews available imaging before making recommendations--Dr. E did not meet those expectations. In my opinion, it may be worth looking elsewhere, though others may feel differently.

I was very pleased with my visit to New England Podiatry Associates. The office is easy to get to…read moreon the T (short walk from Green Line Chestnut Hill stop) or by car, since they have a parking garage in the building. The employees were very nice and friendly, as was Dr. Murano. He recommended conservative treatment for my buniin, although he did explain surgery options. I was glad that he did not recommend surgery if it was not really necessary. The whole thing went very smoothly and I would definitely come back here if I need a podiatrist in the future.

I've been trying for over three weeks to get a refund for a claim that was already paid by my…read moreinsurance, and I still haven't received any update or refund. I've called multiple times and have repeatedly been told that the office manager is "not available," with no follow-up call or email despite being told Cathy, the office manager would get back to me. Each time I call to ask for an update, the front desk staff sound annoyed and are often rude and condescending, as if it's unreasonable to ask about a refund that has been pending for weeks. Instead of providing help or clear information, there's always another excuse for why the manager can't speak with me. Very disappointing customer service and lack of communication.

Just finished 5 min ago. 5+ starts will do again. Best one I ever did. Good stuff…read more Better than what you'd get In Soyth GeorgiA. No sir.

Only met with this doctor for a few moments. She seemed okay, but her billing company is atrocious…read moreto deal with. There is no way to pay them directly and they keep billing me different amounts a year later even though the bill was paid. Ridiculous. I guess she and her billing company for her services are pure shit.

I just delivered my baby with Dr.Vasilescu. I am very happy…read moreI chose her as my OBGYN. She is well experienced and professional. She encourages you and explains things. I felt confident and comfortable with her. I enjoyed all my visits to the office. I have not seen anybody like Seti, doctor's mom. She runs the office. She has such a good heart, really cares for the patients and takes time to ease their appointment timings according to their flexibility. I don't think I can see such personal care and the right professional guidance anywhere else. I will highly recommend Dr.Vasilescu.

I love Dr Ross. She is very thorough and kind. My intake appointment she took over a hour to get…read moreto know me, find out my schedule, eat habits, etc. She is NOT judgmental about lifestyle choices which, while it should be the norm, can actually be hard to find (I'm a smoker and gay). Overall, great customer service at the office and I am never left waiting long in the waiting room. She does get busy and it took 3 or so months for me to see her for my initial annual exam, but the nurse who made it for me did tell me that I should call and make an appointment if anything came up before my annual. I couldn't be happier and definitely recommend her!

My experience was very different to that of A L. I was in a lot of pain for several days, and was…read morenot given much help at all. Ended up calling another doctor. I would hope it was an isolated case, but I cannot say. From my experience I was not satisfied with the care I received.