I have been Susan Mann's patient for more than 30 years--first at Harvard Vanguard in Cambridge and…read morewhen she left there I followed her to Brookline. When I had serious symptoms that could not be explained she persisted in running tests, even though they were all coming back negative. It turned out that I did have a malignant tumor but thanks to her persistence it was stage 1 and I did not need any further treatment after my surgery. That's what a great doctor does.

I have been a patient of Dr. Susan Mann's for almost 8 years and she has expertly, kindly, and…read morepatiently seen me through two high risk pregnancies to deliver healthy, full-term babies. She put my mind at ease many times and despite having a busy practice, she always listened to and carefully answered all of my questions. She takes the time to get to know her patients and I have always felt that she genuinely has my best interest in mind. I appreciate her rational, practical, and common sense approach. However, she's serious and ultra-cautious when it comes to looking after her patients. At the end of both pregnancies, my blood pressure was high and she was very firm and clear about how serious it was. She had me come back in to see her every other day until I delivered to make sure the baby and I were okay. I have been so insistent on having Dr. Mann as my doctor that I kept driving all the way to Cambridge for my second pregnancy, even though we had moved 30 minutes away. Just recently, she moved her office to Brookline and I am driving even further because I trust her implicitly and can't imagine going to another ob/gyn!

I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares…read moreabout her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form.

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral…read moreletter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well?

Dr Grossman is GREAT. My wife just delivered our 2nd (first with him as well). He is very calm and…read moreeasy to talk to. My wife is a physician as well and did her research on choosing the right doctor as soon as we found out she was pregnant the first time. Again, we couldn't be more pleased. His demeanor helps ease any tension and stress a woman my have during her pregnancy.

I went with this doctor when my doctor of many years up and moved with no warning. I got the…read moreimpression from day one that he wasn't too interested in the care of women who wouldn't be having more children. He refused to do a pap as I've had a hysterectomy(former Dr still felt they were a good idea..as does the Dr that I see now) but would try to bill my insurance company for one. I saw him for three yearly visits. My final straw came when he proceeded to allow two people(in addition to the nurse) in the exam room to observe my pelvic exam without asking me if I was okay with it. I called him out on it and he then introduced me to them and said they were students. I have no problem with students observing..I had a student observe the birth of my daughter..but I was asked if it was okay. He seemed put out that I should question his handling of the matter. I never went back.

PROS- He's very nice and spends a lot of time with you in…read morethe office answering all questions. He's also pretty funny. The office is very clean. CONS- His staff can be crabby and not always the cheery voice you want to hear when you have questions. He is super busy and may make you wait for your appt. His phone manner is rather abrupt (efficient?)

My daughters and I have been going to Dr. Dixon for many years and we like him and his medical…read morestaff very much. He has delivered our babies and dealt with other illnesses in a calm, reassuring and efficient manner. We have enormous confidence in this doctor. I would give the medical staff and the doctor 5 stars easily. However, I am not at all fond of the office staff. I agree with the previous review and would like to add that there is too much chitchat that should be confidential going on behind the reception desk. This can be alarming and is not very professional. I suspect that the doctor is unaware of this. I wish I could assign the star rating separately for the office staff.

Great and kind team of doctors, nurses, and staff. Careful with the parking lot though...that hill…read moreis no joke!

I have gone to Burlington OBGYN for years (since Kathy Leonard days) and they have always been…read moreamazing! This year I ran into quite a mess with my insurance and Alysia at the front desk was BEYOND helpful- she went next level to not only help me figure out my issue but made sure she helped me resolve it- you don't often come across someone who wants to go above & beyond to help-- can't recommend them enough!

Dr. August is amazing. I just had my newborn on New Year's Day and my 9 months spent at her office…read morewas very nice. They are very organized and have a welcoming staff. It is very clean too! Dr. August is my OBGYN and she walked me through my first pregnancy. She helped deliver my baby and I am extremely happy with the way things went. She had answers for every question! She made me feel comfortable which made for an easier delivery. Not to mention, my relatives had recommended her and she had also delivered their children years ago. I had my check up post delivery and I had to give her a hug and say my thanks because I was just so happy with the outcome. If I had to do it again, I wouldn't change anything. I highly recommend this OBGYN office.

Dr. August is an incredible doctor. She delivers 99% of her patients, and that is unheard of…read morenowadays. She is trustworthy, kind, intelligent, empathetic, experienced and knowledgable. I wholeheartedly trust Dr. A with my life and the lives of my babies. It has been a privilege to have had Dr. August deliver all of my children, and to have had her unwavering support throughout my pregnancies.

Can't recommend her highly enough…read more I've been coming to Dr. Huang's office across three jobs now. Whenever it's something serious, they are nearly always able to accommodate a quick appointment. Highly recommend.

My experience here was absolutely awful. The office manager is incredibly disrespectful and yells,…read morethe medical advice was outdated, and my honest reviews have been deleted. I also have ethical concerns about the practice. This practice is far more about injections than primary care.

Dr. Dakoyannis is truly one of a kind! He's patient, he's personable, and he truly cares about his…read morepatients! My whole family goes to him! When my friends look at me weird when I say I have a male OBGYN and I wouldn't have it any other way, it's because of Dr. Dakoyannis and his professionalism. I really wish he could be my doctor for everything.

Great staff from reception to Dr. Dakoyannis himself! Always pleasant, they all truly care and they…read morealways work with you! Highly recommend