They are an excellent family practice with male and female doctors who really take care of their…read morepatients.

I love WFP. I'm…read morealways greeted by someone friendly and helpful at the front desk (they're not always super cheerful, I'll admit, but everyone has off days so whatever). I also never have to wait more than 5 minutes to be seen, which is pretty impressive since I go there a lot for sick visits that they're always able to squeeze in at the last second. My pcp is Dr. Celler, and she is absolutely fantastic. She is very patient and a very attentive listener, and is great at explaining things in a way that I understand (though never in a condescending way). I know she has a very high volume of patients, but I have never felt as though I was being rushed out or ignored. I do understand some of the negative reviews, particularly with regard to Dr. Solomon (both of my parents have been seeing him for a very long time and used to be big fans of his, but have nothing but negative things to say now), but other than that I personally have never had anything but really positive experiences here.

I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares…read moreabout her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form.

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral…read moreletter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well?

The Hallmark Health Gastroenterology office at 51 Montvale Ave in Stoneham is one of the most…read moreprofessional and welcoming offices I have been to. From Nicole at the front desk who is so pleasant and welcoming to the medical assistants who are professional and kind to my Doc - Dr. Clark who gives the best care and answers all questions completely. I highly recommend this office. Dawn

I started going there in college back when they were at 20 Hope St and a short walk from Campus…read more I've never been to a midwife nurse practitioner before and was surprised at the level of care, attention and time that was devoted to me. I kept going there even after I moved to NYC for my annual visits. 18 months ago I returned to Boston, and now live in Somerville, so 355 Waverley Oaks is really not convenient for me because I don't have a car. I kept going though. I was pregnant and made that track once a month, then twice, then every week because it was worth it. I consider myself very luck to live in a city with many good healthcare providers. The women at this practice however really show they care. I love them. The two midwives that cared for me were Amanda and Mary. They made me consider becoming a midwife myself. The nursing staff is great too. Beth was always very good about taking my calls and answering general questions. When she didn't know the answer she would call me back. The front desk was very patient. Very warm and competent people. Can't wait to be pregnant again and go back (I actually can wait..seriously can wait)

Horrible experience with Woman's HealthCare at Waltham. Went for midwifery care for my second…read morepregnancy because they were recommended. The front desk, lab, and nursing staff were cold, distant, and robotic. It was my first appointment and they expected me to know where to go and how to do the regular testing procedures that they require at every appointment. They were not warm, friendly, or helpful at all! One woman was even a little patronizing by telling me to "calm down, take a breath, and drink my water" when I was excited to schedule the first ultrasound to see my baby. They tried to automatically schedule me for early blood tests and ultrasound without asking if I wanted them. At other facilities I've been to, the reason for these tests was explained and they always asked if we wanted them, which I declined. Waltham requires urine tests at every appointment, a full physical and pap for new patients (even though I've had both within the appropriate time frame at other facilities), and suggests unnecessary testing as often as possible. Even the paperwork they send you home with is almost 50% information about what can go wrong during your pregnancy and all the unnecessary medical tests they can run for you. It was terrifying! I'm healthy, low risk, and my last pregnancy had no complications so there is no reason to scare woman about every single highly-UNLIKELY thing that could possibly go wrong. We don't need an overload of information that probably won't apply to us, it will just keep us up at night worrying! During my appointment, as the nurse took my medical history, she typed my surgery dates incorrectly into my chart and I stopped to correct them multiple times. They also did not type my full medication list into the computer (I wrote it out on intake paperwork so I didn't say anything because I had been correcting them enough and wanted to stop meddling). I requested a modified appointment schedule as I already had a primary provider elsewhere and they refused, requiring me to have the full spectrum of appointments, which essentially doubled the appointments on my calendar. They may just be being conservative and thorough, but for someone who doesnt like hospitals, it felt like they were trying to bill as many procedures as possible for the insurance payout. I dont like being used as a lab rat to boost a hospital bottom line. After the appointment, they said the would call me to schedule my ultrasound appointment later that afternoon and they didnt. I never got a call, only found out when I could finally log into my online chart. Of course they scheduled it at a time that didn't work for me because they never called to talk with me before scheduling it. Took me a week to log into the medical chart because they spelled my name incorrectly on my record. I filled out all the intake paperwork and wrote my name multiple times and they still spelled it wrong! I only found out when I called the tech service desk when I couldn't create an online chart account. Then I had to spend an hour calling multiple offices to get the spelling of my name correctly, only to find out they also misspelled it on my email address also so I needed to start the process all over again. When one of my lab test results came back outside of the normal range, I requested a referral to a specialist for a second opinion. When I asked to speak with the midwide directly about the test results, they refused. The nurse I spoke with said that they were not concerned about the out-of-range test result and dismissed my concerns. I felt so worried when they tested for a problem at the appointment, and then when the problem was confirmed via test result, they dismissed my request for further testing and treatment. I was not pleased at all with how I was treated at Woman's HealthCare at Waltham and immediately switched providers. It was very disappointing because I had heard such good things about Mount Auburn Hospital. Your experience may be different, of course, but I just wanted other people to be aware of my experience. There are much better providers in the area and you dont have to settle for being dismissed, disregarded, and used as an easy paycheck. Go somewhere else.

My elderly parents have been patient's for 10 years. They really go above and beyond as a family…read morecare. I can see where they get the name FAMILY, they make them feel like part of their family. The front desk is very nice, and friendly. I have never had any issues with any of them. Dr. Wilson came to our home when my dad was in hospice at home. His face lightened up and was grateful that she visited him at his home. Even the new NP is very nice and knowledgable, she also does home visits for the elderly. It is like the old school medicine, when the doctor comes to you, instead of you to the doctor. Thank you for all you do not only for my family, but others as well.

Amy and Patty are absolutely amazing! they are so welcoming and caring! They know me by name and my…read moreson they truly care about you and take the time to remember and make you feel welcomed on all levels! I have been here for years and now my son comes here as well I'll never change doctors offices !!

Dr. Saks was my OB that I now keep as my GYNO. She was very thorough during my pregnancy. Even…read morethough she didn't deliver my baby because it was another doctors shift, she visited me to check up and assured me of the doctors decision to induce me. She's very nice and takes her time to answer questions. The office's NP, Michelle, is also a great asset to their practice. She's very nice and knowledgeable too.

Annual check this year (covid) on-line with Dr. Ben is the way to go. Dutton FCA for years has been…read moreour family's care professionals. Extremely satisfied with all phases and recommend them highly. Dr. Ben is exceptional, he's our doctor. Dec 12, 2023 follow-up. Just going thru the worse gastro-virus EVER! Dutton FCA are the best of the best! Responsive, effective, timely, calming & informative with Liz on teleDoc call (while down-for-the-count). Tanya with great communications & follow-up was impressive! "MyTuftsMed" app is so useful, complete, informative; am pleasantly surprised by that too. Dutton FCA Team is a precious lifeline, when flat-on-your-back requires 'flat out responsiveness' to focus immediately on a plan of recovery. Thank You!

Entire office staff is useless and could care less about patients. Unfriendly, not personable…read more IF YOU WANT TO LIVE, GO ELSEWHERE

Dr Grossman is GREAT. My wife just delivered our 2nd (first with him as well). He is very calm and…read moreeasy to talk to. My wife is a physician as well and did her research on choosing the right doctor as soon as we found out she was pregnant the first time. Again, we couldn't be more pleased. His demeanor helps ease any tension and stress a woman my have during her pregnancy.

I went with this doctor when my doctor of many years up and moved with no warning. I got the…read moreimpression from day one that he wasn't too interested in the care of women who wouldn't be having more children. He refused to do a pap as I've had a hysterectomy(former Dr still felt they were a good idea..as does the Dr that I see now) but would try to bill my insurance company for one. I saw him for three yearly visits. My final straw came when he proceeded to allow two people(in addition to the nurse) in the exam room to observe my pelvic exam without asking me if I was okay with it. I called him out on it and he then introduced me to them and said they were students. I have no problem with students observing..I had a student observe the birth of my daughter..but I was asked if it was okay. He seemed put out that I should question his handling of the matter. I never went back.