"Can't knock the hustle!" Matty and his crew are AMAZING! It took three trips to clear the…read moreproperty, but they did it in record time. Even things that had been stationary for years, as in affixed to the concrete, were removed. Matty spent a few minutes with me before starting to get clear on what I needed done, whipped through and did it all, then walked through with me again to be sure everything met expectations. They were on time on both days, communicated clearly about price, and got everything done in a fraction of the time it would've taken me to attempt to do it myself. Highly recommend these guys to anyone having to clear out the outside of a property in record time! Like magic!

Matty and his team did a great job moving out 100 years of material from our home in Hilo. great…read morejob. thanks.

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

Drain Man did solid plumbing work for me initially. On December 23, they resolved a slow toilet…read moreseepage issue efficiently, and I was happy with the quality of the repair. Follow-up work (faucet replacement and shutoff valve replacements) had to wait for a building-wide water shutoff. When I learned on Jan 23 that a shutoff had been scheduled for Jan 31 (a limited, 3-hour window that happens maybe a few times a year), I contacted Drain Man immediately--speaking with the office manager and following up the same day by both text and email with full details. (These communications had concluded by 1:15 p.m.) By 11:30 a.m. Monday morning I hadn't heard back. When I called again, (the call rolled over from the office directly to the plumber, who said he was on his back underneath someone's sink), I was told nothing was scheduled and was asked for the work details again, despite having already provided them. When I expressed concern about the multiple provisions of the details--given the tight timing--the conversation was ended abruptly by the plumber ("I'm busy"). This experience suggested organizational and communication issues. That impression was reinforced by the fact that my landlord had also been waiting on an electronic invoice from the December visit and still hadn't received it by Jan. 12. Bottom line: if you're judging purely on workmanship, I have no complaints. But if timely communication, clear scheduling, and not having to repeat yourself matter to you, this may not be the right fit.

Great service. Responded quickly was able to delivery next day, when I was available. Showed up on…read moretime. Couldn't be happier.

Aloha Ms. Brenda Park, I'm a disabled kupuna who lives in the Volcano Golf Course Community and we…read morebought water from your business for $450.00 and gave your nephew's ph. # (808)7474492 and recommended him to fix our water problems. Your nephew Kalai/Kalae WONG came to our home yesterday afternoon and our water pump systemppeared to be working for the first 20 minutes after he replaced something's and now our pump won't start and we are now going on five days without water in our home. Kalai/Kalae said he would return this morning, we waited and my husband called Kalai/Kalae and he meant thathe had a medical emergency. He said he'd come up to our home later this afternoon. He hasn't called us and we've been very patient. Kalai/Kalae called another water truck(black) to deliver water, another cousin, my daughter's former school student "Shane" who accompanied the water truck driver and we paid him $500.00 for. an "emergency water haul to volcano"! I don't want to report Kalai/Kalae for not doing better business with Kupuna. My husband paid him $900.00 last night for his emergency visit and he left before checking if the pump was still working. He's now trying to "steal" another $150.00 from us. We worked hard for our retirements, we DON'T STEAL from anyone especially KUPUNA...We are now waiting for him to contact us yet again. He said he'd be up here at 5pm, then called and said, I want $150.00 more. Auwe, Hawai'ians "cheating" especially Kupuna...we're canceling Kalai/Kalae from returning to our home. I hope he doesn't cause any more disdain and troubles for others. To think we were giving him payment for services in advance. He should return the extra $500.00 we gave him yesterday. That's technically stealing. I hope you, Ms. Brenda Park shouldn't recommend your nephew especially with your business. He doesn't know what a "blessing is today". He won't be having very many more if he continues to do business like he did with Us. He's just a scammer too. Respectfully and Sincerel, SaraLyn Lehua Padeken

Great service and very professional. They didn't try to make a sale and I appreciated that I didn't…read morefeel pressured.

Review is for office contact and helpful information. I wound up not needing service because I am a…read moremoron, but that's a story for another time. Does plumbing/septic ever start to get unwieldy at a GOOD time? Not in my experience. It's always the wrong time to suspect you need to service your septic. Anyhoo, I suspected my septic was ready to be serviced. I had only been told 'you'll know when you need it' and nothing else. Smelled awful smell in bathroom. Decided not to wait till I KNEW-knew. These folks called me back stat, and scheduled a check-up visit next day. They explained that, in the event I didn't need service, I'd pay $150 for the check. If I indeed needed service, no service fee - and they set expectations around anticipated service cost. We chatted and I got great information about how to try to locate my clean out(I was able to send pictures to the nice lady via text), the estimated time a system would last between services based on size of house/estimated tank size and occupancy, and I knew I was in good hands. As I am new to the home, I could only guess how long it had been based on last remodel date. Then I discovered the awful smell was coming from a hydroponic bathroom plant that was rotting. (Guess I'm telling the story of my idiocy rn, to avoid leaving y'all in suspense.) Tossed the plant, smell cleared, and I called back to cancel with great embarrassment. They didn't laugh me off the island, and I now know who I'll 100% be calling when I do need a septic service. I'm still not entirely sure how I'll know when it's due... 'Oh, you'll know' sounds scary and to avoid drain back up I'm happy to pay a service fee to alleviate anxiety the next time I suspect septic afoul.

Very easy, quick response. Was on time and did a great job…read more Would recommend to anyone needing junk removal

Quote for service, included services to be rendered, great communication. Eighty fiveread more

It's already late at night when we have problems with our septic tank.. My poor husband Wesley was…read morehaving trouble fixing the problem, so I went to Yelp and saw this Watanabe Pumping , so I messaged them and glad I did and got a call right away.. She is very pleasant and willing to help and assess the problem. These people go beyond to help and did not even charge us at all very nice of them they walk my husband through what to do to help through the phone . I do recommend this business to anyone here in the Island regarding the Septic issues they are knowledgeable and professional. Aloha Wesley, Aja and Eric with Watanabe Pumping. Watanabepumping.com So glad to have helped with your issue tonight. Please see below a few notes from our discussion. -Recommend applying drainage snake to en suite clean out. -Light pressure, when resistance occurs slow down, too much pressure may cause damage. -Possible causes for resistance include pvc junction or pump component. -Tread lightly do not use force or high speeds. -Use water hose to fill lines, check drainage and assist with clearing debris in lines. Should you have any questions or require further assistance please feel free reach out. Mahalo Nui! They even sent us this message which is very helpful and very nice . Can't thank them enough for the help. Wesley/ Ella

Quick response, reasonably priced, efficient and knowledgeable. I highly recommend Watanabe…read morePumping. Very happy with their service. I will use them again when needed in the future.

Awesome service! We were stuck with a septic tank full on an overnight Saturday. They came on…read moreSunday to pump and get things flowing again. They provided advice on issues that they could see. Very personable, knowledgeable, and attentive with a very caring attitude. They embodied the aloha spirit. Thank you so much for your help.

Mahalo mahalo Five-0 pumping!! Called for an emergency visit d/t another business a no show!!…read moreAppreciate the owner double checking our address! He sent a confirmed text regarding appointment!! Very professional Promptly came at 8:55am for 9am service!! Will be utilizing them for future!! You won't be disappointed!!

I live in a remote area and had issues with my internet device. I called Nu'u Computers, and they…read morewere willing to come out despite the long travel distance. They were incredibly kind and patient on the phone, and when I needed to reschedule, they were super understanding and flexible. In the end, the problem resolved itself, so I cancelled the appointment, but they still offered helpful advice for the future. Excellent customer service--highly recommended! Thank you very much Garrett.

Garrett is the best IT person I've ever had, he's fast, efficient, orderly and compassionate about…read moremy problems. Imagine going to a doctor and as you sit on the table telling him your list of problems, the doctor appears to be nodding understanding and listening, and you think it will take months to fix all your issues, but you leave the office with your leg repaired, your hurt finger feeling better, your mysterious symptoms explained away and a prescription for good maintenance on your body. Garrett is THAT doctor.