We had a fantastic experience with Stair Masters Moving. From start to finish, the entire process…read morewas smooth and stress-free. Luis was incredibly helpful and made sure everything stayed organized and on track. Tyler was honest, upfront, and completely professional--no surprises, just clear communication and integrity the whole way through. The entire moving team was courteous, efficient, and very respectful of our property. They handled everything with care and treated our home and belongings like their own. It's not easy to find a company that combines professionalism with genuine customer care, but Stair Masters Moving absolutely delivered. I highly recommend them to anyone looking for a reliable and trustworthy moving company.

Our team did a fantastic job moving us out of our apartment to our first home!! The movers were…read moreextremely professional and polite. I was impressed with how quickly they got the job done. The price was very fair and Tyler took the time to do an inventory and price out our move. I will definitely recommend them to anyone moving in the future!!

Chad's team was efficient, courteous and prepared to do the job CORRECTLY! Im glad that I gave them…read morea try!

I chose this company because it had great reviews. The owner replied quickly, that was another…read morepositive attribute and he would reply anytime during the day of moving when I had a question. Now for the bad. They ruined my sofa, I thought they put furniture on top of padding so it doesn't get grease on the fabric? Black grease on the side of the sofa. Second thing, they were suppose to bring a 3 man team and ended up with 2. More time it takes, more money. At the end, at bill paying time they took off $25 for the third person not showing! Thirdly, they sure chat up with my hubby. Hmmm, more time, more money. The time sure stretched out. Finally, that I know of right now, they put boxes wherever! I clearly had each box marked as to which room it goes. They would also ask me, I finally started saying "what's the box say?" Moving is stressful as it is, I would know, I've done it every two years most of my life (military). This was pretty stressful. I also tipped generously because I know moving "stuff" is not easy. When I move again, because I get restless in one place, I may have to find a different moving company.

i have used several moving companies but this was by far one of the best! very professional,…read morefriendly, and affordable they moved me in and out in no time i would recommend these guys to my family and friends. the owner john and maddie are the best.

We needed very last minute help last week, picking up, and delivering a leather reclining couch we…read morepurchased. We couldn't move it ourselves, even with our pick up truck, due to my husband and I both having injuries. Plus rain was coming! Maddie and John were so helpful and professional, and worked us right into their busy day! They picked it up on time and delivered it right into my living room so carefully! And their rates are so reasonable! We will definitely call them again when we need help moving anything.

I am writing this as a public service announcement: Do not hire New Chapters Moving Company. What…read morestarted as a $579 quote turned into a $1,200+ disaster that left my belongings broken, my apartment half-empty, and my storage unit a dangerous mess. 1. Property Damage & Negligence The most devastating part of this move was the complete disregard for my electronics. I provided professional TV boxes with foam corners; instead, they shoved my TVs into two-piece boxes with the screens exposed. Now, both TVs are ruined. One screen is visibly shattered, and neither unit will even power on. They took "professional" equipment and treated it like trash. 2. Price Gouging & Bait-and-Switch This company practices predatory pricing. I was quoted $579. Once they had my items on their truck overnight, the owner demanded $1,260. I felt completely extorted. He offered a measly 10% "discount" when I complained, but the final price was still double the estimate for a job that wasn't even finished. 3. Chronic Unprofessionalism The movers arrived 1.5 hours late and spent the first 30 minutes on the phone with their boss. Despite having a reserved freight elevator and a storage unit only 4 miles away, they moved at a snail's pace. They went "radio silent" for over an hour while I waited for them at the storage facility, later claiming their phones "died." 4. Incomplete Work & Reckless Packing * Abandoned Items: They left numerous boxed-up items sitting right by my apartment door, forcing me to deal with the move myself after paying them over $1,100. * Storage Disaster: They packed my unit so poorly that I can only open the door six inches before items begin falling out. Sentimental items were crushed and broken because they lacked basic stacking skills. 5. Zero Accountability When I sent the owner photos of the damage, he spent 30 minutes on the phone defending his "professionalism" rather than offering a refund for the damaged TVs or the unfinished work. He is a smooth talker who takes no responsibility for his crew's incompetence. I had to hire another company to fix the mess he made. Save your money and your sanity. This company is dishonest, overpriced, and will break your expensive belongings.

Let me begin by saying that I am probably one of the most difficult clients out there. I'm picky,…read morehave way too much stuff, and never have as much help as I need. I despise the entire process of moving. From packing to storage, it is the worst experience I can imagine. That being said, I can only sing the praises of New Chapters Moving Company and EVERY SINGLE ONE OF THEIR TEAM!!! From my first encounter with Bridget and constant organized follow-up from Emily, I knew that I'd made the right choice. After so many nightmare companies and irresponsible, rude and uncooperative movers, I was prepared to revisit the moving nightmares of my past. What an incredible surprise when I was graced with THE BEST movers that I'd ever encountered. David, Brandon, Everett and Greg were absolutely the friendliest, most helpful, patient, kind hearted, easy going, FAST AS "F", organized, efficient, movers that I have EVER had the pleasure of using!!! I had everything put in to storage and the packing job they did was EXEMPLARY! The owner George, was extremely generous and offered a discount on the final costs (thank the heavens) and to assure all was going to plan, was in constant communication with me throughout the entire move. He even came out at the end to introduce himself and make sure that I was OK with everything. I haven't a single complaint with New Chapters and if you are contemplating moving and looking for a company that you can trust and afford, I STRONGLY recommend using them!!! They are not part of a chain or franchise, but locally owned and operated!!! Thank you New Movers for making the chaos of moving bearable! 5 Stars!!!

I could not be more happier. I called the day before and they were available the next day and all I…read moreutilized was the labor just to move furniture and belongings from my house to a storage. They were courteous, professional, and friendly for what I needed them for they hit the mark. I know I will definitely use them again.

I notified college hunks of these issues by email over a week ago with a detailed account and…read morerequest for assistance. I did not receive a response. I am responding publicly only because my private attempts to resolve this were ignored. I am escalating this matter further. I chose this company because they have been around for years and appeared reliable. Unfortunately, the move was left incomplete, despite an in person quote and a full pack and move agreement. One crew left early without finishing and told me everything was packed when it was not. A second crew arrived the next day, but management refused to complete the job unless I paid more than the quoted amount. I offered multiple reasonable solutions, including providing my credit card information to be charged later, and was refused. I also requested to speak with the owner and was never contacted. The move caused damage including scratched wood floors and broken furniture. I am now left needing to hire another mover to finish the job. Based on this experience, I would not recommend them.

I used this moving company for an in-state move from Jacksonville, FL to a storage unit in Tampa,…read moreFL. While the owner was courteous and professional, I later realized that the total charge of $1,300 was significantly higher than what is typically charged for this type of move. The move involved less than a one-bedroom's worth of items, including a queen mattress and box spring, bed frame, recliner chair, jewelry box, small TV, and three boxes. Given the limited amount of furniture and the in-state distance, the pricing was excessive. I was disappointed to learn after the fact that I overpaid for the services provided.

Great experience - No run around. Had to move stuff about 3…read morehours, and these guys gave a cost up front. I called about 8 places, was mostly given "estimates that might change" and ambiguity on everything including how many people would show up, sometimes with mandatory hotel costs included because they were driving it 3 hours. Took these guys about 2 hours to load (was quoted 4 by some others). The cost itself was quoted nearly half what the other companies wanted, saving about $1200. They followed directions, showed up on time, couldn't ask for much else.

Hired the company for a short move, they responded within the half hour, available for last minute,…read moreprovided an estimate based upon the information provided to them, they were a bit late arriving but did call to give an arrival time. Upon arrival they surveyed the area, mapped out their strategy, and began working right away, they were efficient and moved rather quickly so as not to waste my time, upon completion of loading they ensured all items requested to be moved were on board and ready to transport to the next location. Unloading was as efficient, everything was placed where I requested, and the items in need of assembly were completed, the cost was in line with my estimate, reasonably priced, great group of movers.

Disorganized and unreliable from start to finish…read more I clearly explained multiple times that this was not a full house move, only remaining items left by another company. That information was never documented, and I had to repeat it in every conversation, which caused ongoing confusion and an inaccurate estimate. I was told the movers would arrive sometime in the afternoon. Around 2:30, I texted for an ETA and was told they would call when they were 30 minutes out. Later, I was told their prior job ran long and that due to driver hour limits, they could only do part of the move. Shortly after, I was informed they were not coming at all due to a truck accident and would need to reschedule. No confirmed time was ever provided for the next day. Because I needed everything out by the 31st, I booked another company and attempted to cancel. I first texted my move contact and was told to call, but when I did, it was 5:42 PM and the office was already closed. I waited on hold for over 30 minutes and then sent a cancellation email. Only after I had already tried to cancel by phone and email did I receive a text saying they had everything ready for the morning, despite never giving me a confirmed arrival time. Poor communication, poor documentation, and inconsistent scheduling. I would not recommend.

Due to several different things all falling together at the same time my wife and I needed to move…read morewith very little notice (like a week). Normally this is something my wife and I would just handle, and maybe recruit some friends...but she was 8 month pregnant at the time and I wouldn't let her pick up anything heavy. So we turned to a moving company. After reading through review for several companies, and excluding ones that weren't available on the upcoming weekend we landed on Jaguar movers, and I'm super happy with our choice. The initial communication with them was very professionally, they gave us all the details we needed, and followed up with any questions we had. On the day of the move both Cory and Waymon showed up a few minutes early, did a walk through of the house, and then got right to work. My wife and I had packed up most of the stuff already but they wrapped up anything that might get damaged in any way. At the new house they were patient while we pointed out where everything went, and were super careful putting things down on the hardwood floors. To top the entire experience off; a very small support piece from an Ikea piece got misplaced in the move and none of use could find it. We looked through the truck and I really feel like Cory and Waymon did a great job looking for it. Even though we couldn't find it, it must have been in the truck somewhere because the next day they drove back to our new house to return it! Overall I was highly impressed with both Cory and Waymon, and Jaguar Movers as a whole, and would recommend them to anyone else looking to move.

I can no longer recommend Jaguar moving. I had used them multiple times in prior years going from…read moreapartment to apartment, usually taking 4, maybe 5 hours for two guys. I made my hopefully final move into a house and scheduled them for 9am. I called around 9:20 to find out where they were, no one had contacted me. Said there was a personal emergency and it would be 10:30. 11 rolls around, still nothing. I call again because they are not keeping me updated, they finally arrive around 11:30. It took over six and a half hours, constant complaints of how a third guy wasn't sent, they didn't wrap anything other than my tv, and actually broke off some of the brick on my steps at my new place for how rough they were being with my belongings. And after all that.... A 5% discount. Please do not use Jaguar moving. You and your furniture deserve much better.

I have hired this company multiple times. First time was great. 2nd not so much. Unfortunately the…read more2nd experience outweighed the first. We had multiple items damaged, missing items and when we contacted the owner they chose to not respond. That lack of professionalism, was disappointing and discouraging. I sent photos of some of the damaged items in my attempts to communicate with the owner. They also returned the truck I rented, they drove from point A to Point B, with less gas than was required. Instead of telling me it needed gas before hand they just returned with less causing me to incur penalties and additional gas costs. Lack of courtesy and professionalism was terrible and I dont see us hiring or referring them to anyone because of it. I am now paying to replace the furniture and missing items Photos below are just some of the damage

Hired this company. They were suppose to arrive at 7am, it's 10:16am nobody has shown up. No return…read moretext nor call. BE AWARE!!!!

Ross was a life saver. Last minute - Saturday Morning - 3rd floor move. Ross replied quickly,…read morequoted me a more than reasonable price and was happy to help in the rain. He had a 26ft truck and a great attitude. Made what had been a stressful prolonged move fast and easy. Thank you for having a great attitude. Professional and local to the Jacksonville area. Thank you!

From the owner: We make your lives easier with fast, reliable, and affordable moving, delivery, and junk hauling…read moreservices. We're the trusted one-stop solution for everything from last-minute moves to heavy lifting, furniture delivery, cleanouts, and junk removal. As a locally owned and operated business, we pride ourselves on treating every customer with respect, showing up on time, and getting the job done right the first time. No job is too big or too small- we handle every task with care, professionalism, and attention to detail. With transparent pricing, flexible scheduling, and a strong commitment to customer satisfaction, Ross All-Around Services goes the extra mile to deliver quality you can count on.