Well I've given them plenty of chances to earn my business. Did a show room visit. Was looking to…read moreput a golf simulator in my house. Jason came out April 18th to do measurements and get me a quote and design put together. It's June 25th now. I told him no rush, however I texted him to check in last month (May 2025). He said he emailed me the quote and design. I told him I didn't get it and maybe it went to my spam (which would be weird because we've exchanged emails before). Texted 3 times since then and sent an email. Crickets. Guess they don't like money ‍ Might've actually done a good job but they don't get that chance now. Ignoring potential customers is literally the epitome of bad business practices.

We put in an audio/video system including outdoor cameras, whole home audio, and "one remote that…read morecontrols all" about 3 years ago. It was extremely expensive, and now the remote doesn't work so none of the system can be accessed. There is a camera out, and we can't connect to the audio system from our phones because it now says we need a subscription to connect. No one answers the phone number any longer. Really?!??!

Wonderland of high fidelity audio. AS showroom is unbelievably stacked with audiophile-level…read moreequipment that will grab your attention (shiny penny headbob) and entice you to bring something home that your ashamed to tell your other about! What a cool place. Victor spent about an 1.5 hiur helping me to better understand and demonstrating how amplifier watts per channel do not necessarily equate to how loud can exercise your system to; rather, it's the quality of power that can properly drive your system/speakers in replicating extraordinary audio sound. I'm am so tempted to misbehave!

They did an amazing job ! Family loves it .. These guys will…read morecreate an environment in your plain ol basement and you won't ever want to leave .. I've caught the Audiophile bug and am in love with there music server they set me up with ... hours of entertainment!! Turntable next

If you're looking for a turntable, this is the place to go! The knowledgeable owner was helpful in…read morenot only in helping me pick out an affordable turntable, but also one that fit my needs!

I first came here to get my guitar fixed. They were easy to deal with and fixed it right up, and…read morefor a good price! Recently, I wanted to buy a turn-table. And, they happened to have one in the window for about $45...can you say, "Sold!". I bought it and took it home. But, when I got home and tried it out the record didn't spin; unbeknownst to me, when I was transporting it the belt had slipped off. I didn't know it at the time, so I brought it back in and they took it and said they'd make it right...no questions asked. That's when they told me about the belt. The point is, they took it back in to work on it, and said they'd make it right without any questions. That's service and professionalism! I am so glad I purchased from this little store. They are good folks and they are always so friendly. I'd recommend anyone to go and check them out!

Amazing store with a large assortment of different audio brands - speakers, amplifiers, streamers,…read morecables, and racks. Perfect for someone how is budget oriented or looking for excellent individual service coupled with value items as well. He has some used and demo equipment in the store as well as new products.

My worst nightmare, audio barn back in that building again…read moreWhen we're in the house with the windows and doors shut and the bass drowns out the TV and disturbs our peace and quiet is just not acceptable!!!

My boy Julio knows his stuff. If you're looking for high end Subs, Amps , Stereos and professional…read moreinstallations this is your guy right here!

Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.

Ordered a baritone for our son to play and called twice to confirm the instrument was ready for…read morepick up. Drove all the way out to the Fishers location from where we live in Carmel and picked up the instrument. Brought the instrument home only to find out that it was completely not functional. Buttons were not working valves were frozen. Called the office and they admitted that the instrument had not been maintenances since mid last year. Prior to pick up I had specifically asked if the instrument was ready and had been maintenance since it was a gently used instrument. It's extremely disappointing to have an initial experience with this company that was recommended to us by our band director and have this be such a huge inconvenience.

I bought a flute for my 6th grader and took it to Paige's for inspection. A few days later, I…read morereceived a voicemail with a quote of $335 to fix it. REALLY?! I only paid $60 for it! With the clock ticking, a friend told me about Sam Ash. They had the same (used) model in perfect working order for $175 WITH a 1 year service plan and even offered to purchase our flute that was in need of repair (new pads). For the record, they also offer: Guitar Repair Woodwind Repair Brass Repair Strings Repair I know Paige's is where everyone goes, but you might want to skip the most popular spot and shop around!

I'm writing this review on behalf of my sister regarding her experience with Audio Masters. She…read morepaid $800 in cash for services that were not completed as agreed. She has a receipt, a picture of the receipt and the messages as proof. Most of their communication was done through text messages. In those messages, she was told multiple times that she would receive a refund. However, after she informed them that she had paid in cash, her number was blocked and communication stopped completely. She made several attempts to resolve the situation before that, but once she mentioned the cash payment, she was no longer able to reach them. She did not receive the services she paid for, nor did she receive the promised refund. This situation has been extremely frustrating and disappointing. Based on her experience, I would strongly encourage others to get detailed written agreements and be cautious about paying large amounts upfront, especially in cash.

Rob and Mo are unprofessional installers who tell you anything to get your money. Purchased stereo…read moresystem for 4K and had problem after problem. Only to find out they blew my speakers and amplifier. I do not recommend.