If awarding negative stars were possible, Countryside Veterinary Clinic would be drowning in them…read more This establishment, with its shockingly inept team, provided the most appalling experience I've ever endured. If you care even slightly about your pets, stay far away!
When I took my puppy in for a Lyme booster, they mistakenly attempted to administer a distemper vaccine, despite my explicit instructions that only the Lyme booster was needed. This should have been my first red flag to avoid this clinic entirely.
The situation worsened when I brought my 9 1/2-year-old Newfoundland, who has had double knee surgery, hip dysplasia, and severe tendon laxity, to the clinic. Instead of assigning her to an experienced vet familiar with complex cases, the front office staff placed her with their newest veterinarian, Dr. Coscomb. While Dr. Coscomb was polite, she seemed unfamiliar with my dog's intricate condition and performed a superficial examination. The real issue lay with the disorganized and indifferent front office staff, including Maggie, Becky, and Ashley. The reception area was chaotic, and their outdated practice of not using computers for prescriptions only added to the inefficiency. I was unable to get any pain medication for my dog at the clinic, and Chewy ended up being far more helpful than this dismal office.
In June, when my dog's condition worsened, I called the clinic in tears, hoping to adjust her medications for comfort. The office staff promised a callback that never came. Despite multiple follow-ups, they claimed to have contacted me, but I had no record of missed calls or messages. I had to drive three hours to pick up a prescription, only to find it incomplete because the vet failed to include the DEA number. This forced me to make another three-hour trip for a new prescription, highlighting their incompetence.
Lauren Felix, the HR Manager, was shockingly rude and uncooperative. She exhibited classic narcissistic behavior, deflecting responsibility and gaslighting me, showing more concern for her own ego than for addressing my dog's suffering. They blamed me for choosing a distant vet based on false ratings, which only added to their egregious lack of empathy.
The clinic's incessant excuse-making is nauseating. They tried to shift the blame onto me for the supposed mistake of choosing them. Their conduct has been nothing short of a nightmare, characterized by lies, hostility, and a blatant disregard for animal welfare. They even had the audacity to send a certified letter terminating our vet-client relationship, accusing me of poor communication, despite their own failings--ironically hilarious, given that I had already made it clear that their establishment was a complete disaster and I would never tolerate their incompetence again.
This clinic should have its license revoked for its appalling practices. If you value your pet's health, mental well-being, and money, avoid this clinic like the plague. Report their blatant lies and poor practices to the New York State Veterinary Medical Society and other regulatory agencies. Thank your stars if you haven't yet had the misfortune of dealing with this abysmal establishment.
Updated 7/15/2024: I spoke with Lauren Felix, their HR Manager, who refused to help in any way. She was shockingly rude and condescending, even more unhelpful than the rest of the staff. Dr. Coscomb was nice but likely unaware of the situation, as her staff wouldn't allow me to leave a message to get a different pain medication for my dog. This vet clinic should have its license revoked for its blatant disregard for animal welfare. Avoid this place like the plague!!!
