They are great with my dogs. Always answer any questions I have and very patient. The clinic is…read moreclean too

My. First visit will Max was everything you could expect very kind helpful people. Yes I do…read morerecommend this place good animal hospitals are hard to find. They got me in within a 30 minutes from when I called God bless

Noticed that Gemma's eye was swollen shut last night and had to wait until the morning to find…read moresomewhere who would see her ASAP. Her primary vet would be closed for another three hours so we called Countryside who were open. Arrived around 8am and didn't wait more than 5 minutes before Dr. Pauly brought us in even though we did not have an appointment. He was extremely friendly, one of the friendliest vets we have ever met, and clearly knowledgeable on what was going on with her. Dr. Pauly made Gemma feel at ease, not rushing the examination and really took his time to explain her diagnosis to us as well as preventatives, how to administer her eyedrops, and what may have caused it. We felt overwhelmingly comfortable with him in the room and it was abundantly clear that he takes great care in what he does. Before our visit concluded, he even answered a few questions we had relating to our cats and their food. Will definitely keep Lowville Countryside as our plan B in case we need immediate attention again. Thank you for treating our baby and making her feel better!

Good people - attend carefully to the reviews regarding how you will be treated in an emergency by…read morethis practice. Ours is not the only bad experience. Open moving to the area the year and a half ago, we had a brief but positive experience with this practice and our young cat James. We have not needed their services since. However, just recently, in an emergency situation with a suffering animal in a crate, I was berated and belittled by the front office staff for bringing an animal - a patient of theirs - in without an appointment following a wild animal attack over the weekend. In spite of the fact that we had emailed ahead, and that she had read that email, I cannot adequately express the level of dismissiveness and rudeness, the lack of compassion and unprofessional demeanor of this person. While we understand that there are limitations in a busy practice, especially in emergencies, and that we may have had to wait to be served, it is shocking to me that anyone in that situation could've acted so heartlessly. We will not continue to be clients of this practice, nor would we recommend it to anyone else.

It is shameful that the Otter Lake Veterinary Clinic would not make time yesterday to fit in a dog…read moreon an emergency basis. The poor dog had to be driven all the way back to their home vet 6 hrs away and he died along the way. If your pet is not a patient of any of the vets we called in the area, forget about it. They won't see you. They have no heart

We were on vacation and needed to get our little dog to a Vet. They were very nice and did…read moreeverything they could to squeeze us in at the last minute. Cute little office and very affordable considering the prices we are used to paying at home. We saw Dr. Colleen, she was super friendly, knowledgeable and patient with all of our questions and concerns. She made sure our little girl was taken care of and on the road to recovery. Melody at the front desk was also very patient with me and my multiple phone calls prior to coming in. I would gladly recommend this clinic and would not hesitate to call them again if we ever needed to.

Clearly we have a shortage of Vets in this area. :( I…read morebrought my kiddo (dog) here and had a great experience. From the time I walked in to checking out. The entire Team here did an excellent job in taking care of my dog. Worth the wait and the cost wasn't too bad. Many THANKS to the entire Team here. Grateful for all of you who helped.

I cannot recommend this practice enough. I've had very few animals over the years, and their…read morededication to not only the animal but the human is absolutely top notch. It was discovered that my 12 year old cat Pippin had a belly full of cancer. They did everything they could to prop him up to try to give me a few more days with him. When it came time to say good bye, as difficult as the entire process was, they treated it as a very solemn occasion, ushering us into a room as soon as we entered the door. They're on point when it comes to wellness as well. Staff are knowledgeable (I was there and heard one on the phone with an owner whose dog went into heat for the 1st time and needed to be talked off the ledge) and compassionate. I don't expect to be a pet owner for a number of years, but thank you, Dr. Alina, for being SO kind and gracious to Pippin as well as myself. I'm happy for you that you're moving on. This practice, very fortunately, has other amazing vets but you WILL be missed.

I will never go back here, for a few reasons. To begin, one of the first visits we ever made, one…read moreof the vets yelled at my husband. We were in the waiting room, with our 65lb puppy, and he was very excited and just wanted to say hello to everyone. We let him say his hellos and then he was told to sit and stay. When giving our dogs commands we use a more firm tone of voice as most people do, the vet yelled across the room telling my husband not to yell at our dog. In a room full of people this was obviously uncalled for and it embarrassed him as well. That was the first thing that ticked us off. Every time we brought our dogs in here, they load them up on goldfish, cool whip, squeeze cheese, you name it. They always come home with diarrhea. I get it, you're trying to keep them distracted, but if you're giving vaccinations properly you shouldn't need to keep a constant flow of terrible foods going to keep them distracted. And if you don't know what you're doing and you do need to distract them, use dog treats so that my dogs don't come home with upset tummies and the squirts. Another thing, this office ALWAYS quoted me at least 80-150 dollars less than the bill ended up being. I asked approximately how much my dogs neuter was going to be, everything included, and they quoted me at $300. My husband went to pick up our pup and pay the bill and it was over $500. Shouldn't you have set prices for these things? So that you can give ACCURATE quotes? Before anybody asks, "well why did you keep going?" I've read terrible reviews about nearly all of the nearby veterinary clinics, and since we started both of our dogs vaccines here I just rode it out and decided to finish their vaccines here. Now that they're finished for at least a year or so, we'll never go back there. To say the least, I wouldn't recommend this vet to anyone unless you're willing to pay more than normal, get judged by the staff, and have puppies with upset stomachs because they feed them a ton of terrible shit while they're getting vaccinated, nails clipped, ears cleaned, etc. I'd also like to add I have NEVER written a review on any app, anywhere, but that's how irritated I was with this place. I actually took time out of my day to let everyone know how much this place sucks. If you've read this far, I applaud you.

The vets and techs at this office are great. But you have to get through the grouchy, grumpy,…read morecondescending, rude woman at the front desk (Sandy) and she makes it not worth going back. It's really unfortunate that an animal loving facility would have such poor customer service you don't want to go back.

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

Our vet had closed up shop and we had an older cat that needed to be seen and they got her right…read morein. Unfortunately it was her time and they were very caring and even sent a card in the mail. Great clean place and very nice staff.

I have boarded my boy here, for several years. In the last year, their quality of service has gone…read moredown and their price has gone up. The last visit, they screwed up the dates for his stay, even though confirmed in writing and on phone 1 month prior. But worst of all is they severely over medicated my boy. He has separation anxiety. His normal dose is 1 pill in morning and 1 at night, if needed. They admitted they were giving him between 6-8 pills, A DAY. It took 24 hours for him to even show any sign of life. I waited 2 days before writing this because I was so angry. But in the end, I feel I need to warn people to reconsider before trusting their baby's care with these folks.

I would give Dr. Hamblin of Black Ceeek negative five stars if I could. My German Shepherd had her…read moreyearly well check at Black Creek last year, and again in February of this year. We ended up switching vets in April after an unrelated, yet also extremely negative, experience at Black Creek. Upon my GSD's first exam at the new vet on August 10, we had to schedule oral surgery. On August 18, THE NEW VET HAD TO EXTRACT 15 TEETH due to the level of decay, lesions, and bone loss that Dr. Hamblin COMPLETELY missed. I literally cried on the phone post-surgery with the new vet, as I could not comprehend how that level of tooth decay was missed in not only ONE , but TWO yearly "well checks", by Dr. Hamblin. Save yourself the heartache and do not confuse a pleasant bedside manner with a vet so egregious that she overlooked a condition this significant entirely. TWICE.

I've been going to Black Creek for yrs with my pets. I have always found the Doctors and the staff…read moreto be friendly, helpful and knowledgeable. I am very comfortable & confident bringing my fur baby to them.