They are great with my dogs. Always answer any questions I have and very patient. The clinic is…read moreclean too

My. First visit will Max was everything you could expect very kind helpful people. Yes I do…read morerecommend this place good animal hospitals are hard to find. They got me in within a 30 minutes from when I called God bless

I can't speak for the treatment of animals but I can speak for the way they treat people. I called…read morefor an emergency visit for my beloved pet and not only were they going to charge me $200 to hold my appointment but I was abruptly hung up on because I had a past due bill I had no clue existed. I was willing to pay said bill and pay whatever needed to be paid to have my pet treated but no, I was hung up on. they must not care about animals very much if they're willing to let a pet suffer and possibly die over a bill from over 20 years ago. again I had no clue it was owed and I was fully willing and ready to pay it in full before they treated my pet. I don't recommend them at all and if I could give less than one star I would. THEY SUCK !

If awarding negative stars were possible, Countryside Veterinary Clinic would be drowning in them…read more This establishment, with its shockingly inept team, provided the most appalling experience I've ever endured. If you care even slightly about your pets, stay far away! When I took my puppy in for a Lyme booster, they mistakenly attempted to administer a distemper vaccine, despite my explicit instructions that only the Lyme booster was needed. This should have been my first red flag to avoid this clinic entirely. The situation worsened when I brought my 9 1/2-year-old Newfoundland, who has had double knee surgery, hip dysplasia, and severe tendon laxity, to the clinic. Instead of assigning her to an experienced vet familiar with complex cases, the front office staff placed her with their newest veterinarian, Dr. Coscomb. While Dr. Coscomb was polite, she seemed unfamiliar with my dog's intricate condition and performed a superficial examination. The real issue lay with the disorganized and indifferent front office staff, including Maggie, Becky, and Ashley. The reception area was chaotic, and their outdated practice of not using computers for prescriptions only added to the inefficiency. I was unable to get any pain medication for my dog at the clinic, and Chewy ended up being far more helpful than this dismal office. In June, when my dog's condition worsened, I called the clinic in tears, hoping to adjust her medications for comfort. The office staff promised a callback that never came. Despite multiple follow-ups, they claimed to have contacted me, but I had no record of missed calls or messages. I had to drive three hours to pick up a prescription, only to find it incomplete because the vet failed to include the DEA number. This forced me to make another three-hour trip for a new prescription, highlighting their incompetence. Lauren Felix, the HR Manager, was shockingly rude and uncooperative. She exhibited classic narcissistic behavior, deflecting responsibility and gaslighting me, showing more concern for her own ego than for addressing my dog's suffering. They blamed me for choosing a distant vet based on false ratings, which only added to their egregious lack of empathy. The clinic's incessant excuse-making is nauseating. They tried to shift the blame onto me for the supposed mistake of choosing them. Their conduct has been nothing short of a nightmare, characterized by lies, hostility, and a blatant disregard for animal welfare. They even had the audacity to send a certified letter terminating our vet-client relationship, accusing me of poor communication, despite their own failings--ironically hilarious, given that I had already made it clear that their establishment was a complete disaster and I would never tolerate their incompetence again. This clinic should have its license revoked for its appalling practices. If you value your pet's health, mental well-being, and money, avoid this clinic like the plague. Report their blatant lies and poor practices to the New York State Veterinary Medical Society and other regulatory agencies. Thank your stars if you haven't yet had the misfortune of dealing with this abysmal establishment. Updated 7/15/2024: I spoke with Lauren Felix, their HR Manager, who refused to help in any way. She was shockingly rude and condescending, even more unhelpful than the rest of the staff. Dr. Coscomb was nice but likely unaware of the situation, as her staff wouldn't allow me to leave a message to get a different pain medication for my dog. This vet clinic should have its license revoked for its blatant disregard for animal welfare. Avoid this place like the plague!!!

We were on vacation and needed to get our little dog to a Vet. They were very nice and did…read moreeverything they could to squeeze us in at the last minute. Cute little office and very affordable considering the prices we are used to paying at home. We saw Dr. Colleen, she was super friendly, knowledgeable and patient with all of our questions and concerns. She made sure our little girl was taken care of and on the road to recovery. Melody at the front desk was also very patient with me and my multiple phone calls prior to coming in. I would gladly recommend this clinic and would not hesitate to call them again if we ever needed to.

Doctors are great here ! Will get you in almost immediately if you have a real problem ...just…read moregive them a call. My dog loves going there !!! Friendly small town atmosphere is nice too. Very knowledgeable and they don't empty your wallet like some of the big city vets do. 5 Stars

I cannot recommend this practice enough. I've had very few animals over the years, and their…read morededication to not only the animal but the human is absolutely top notch. It was discovered that my 12 year old cat Pippin had a belly full of cancer. They did everything they could to prop him up to try to give me a few more days with him. When it came time to say good bye, as difficult as the entire process was, they treated it as a very solemn occasion, ushering us into a room as soon as we entered the door. They're on point when it comes to wellness as well. Staff are knowledgeable (I was there and heard one on the phone with an owner whose dog went into heat for the 1st time and needed to be talked off the ledge) and compassionate. I don't expect to be a pet owner for a number of years, but thank you, Dr. Alina, for being SO kind and gracious to Pippin as well as myself. I'm happy for you that you're moving on. This practice, very fortunately, has other amazing vets but you WILL be missed.

By far the friendliest vets office I have ever dealt with. They were beyond compassionate and…read moreunderstanding, took their time with us, and were extremely patient with me as I was nervous. They accommodated my cat so she wasn't stressed and in my opinion went above and beyond to make her and I feel safe. We saw Dr. Tsareva and she was absolutely phenomenal. We have definitely found our vets office and hope to be with them for years to come!!

I will never go back here, for a few reasons. To begin, one of the first visits we ever made, one…read moreof the vets yelled at my husband. We were in the waiting room, with our 65lb puppy, and he was very excited and just wanted to say hello to everyone. We let him say his hellos and then he was told to sit and stay. When giving our dogs commands we use a more firm tone of voice as most people do, the vet yelled across the room telling my husband not to yell at our dog. In a room full of people this was obviously uncalled for and it embarrassed him as well. That was the first thing that ticked us off. Every time we brought our dogs in here, they load them up on goldfish, cool whip, squeeze cheese, you name it. They always come home with diarrhea. I get it, you're trying to keep them distracted, but if you're giving vaccinations properly you shouldn't need to keep a constant flow of terrible foods going to keep them distracted. And if you don't know what you're doing and you do need to distract them, use dog treats so that my dogs don't come home with upset tummies and the squirts. Another thing, this office ALWAYS quoted me at least 80-150 dollars less than the bill ended up being. I asked approximately how much my dogs neuter was going to be, everything included, and they quoted me at $300. My husband went to pick up our pup and pay the bill and it was over $500. Shouldn't you have set prices for these things? So that you can give ACCURATE quotes? Before anybody asks, "well why did you keep going?" I've read terrible reviews about nearly all of the nearby veterinary clinics, and since we started both of our dogs vaccines here I just rode it out and decided to finish their vaccines here. Now that they're finished for at least a year or so, we'll never go back there. To say the least, I wouldn't recommend this vet to anyone unless you're willing to pay more than normal, get judged by the staff, and have puppies with upset stomachs because they feed them a ton of terrible shit while they're getting vaccinated, nails clipped, ears cleaned, etc. I'd also like to add I have NEVER written a review on any app, anywhere, but that's how irritated I was with this place. I actually took time out of my day to let everyone know how much this place sucks. If you've read this far, I applaud you.

The vets and techs at this office are great. But you have to get through the grouchy, grumpy,…read morecondescending, rude woman at the front desk (Sandy) and she makes it not worth going back. It's really unfortunate that an animal loving facility would have such poor customer service you don't want to go back.

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

I have boarded my boy here, for several years. In the last year, their quality of service has gone…read moredown and their price has gone up. The last visit, they screwed up the dates for his stay, even though confirmed in writing and on phone 1 month prior. But worst of all is they severely over medicated my boy. He has separation anxiety. His normal dose is 1 pill in morning and 1 at night, if needed. They admitted they were giving him between 6-8 pills, A DAY. It took 24 hours for him to even show any sign of life. I waited 2 days before writing this because I was so angry. But in the end, I feel I need to warn people to reconsider before trusting their baby's care with these folks.

I brought my dog Bare to countryside veterinary clinic recently, hoping to get compassionate care…read morefor a large, painful tumor on his leg that had ruptured and was actively bleeding and leaking. He is not just a pet, he's my fiancé's disability service dog, helping him get dressed and providing daily support, as well as being a major emotional anchor for both of us. The vet told us the lump was cancerous but did not perform any tests to confirm it--no biopsy, no aspirate, no imaging. Despite the tumor being ulcerated and clearly infected, and despite our direct request to have the wound cleaned or at least addressed, the vet refused. We were told touching it might "activate the cancer," and that we should consider euthanasia instead of surgery due to Bare's age and weight. We were not given any real options, just antibiotics and a pain medication, and were left to care for an open, oozing mass on our own at home. I understand veterinary clinics have limitations and protocols, band she was very nice but I expected better compassion and effort to at least clean his wound and ease his suffering. The recommendation to give up--without exploring treatment, wound care, or even proper diagnostics felt dismissive, especially for a dog who has served his human faithfully for years. We're now seeking help through nonprofits and a second opinion. I hope in the future this vet will consider how critical it is to listen to families, offer dignified care, and not assume euthanasia is the only compassionate path forward. Animals like Bare, and families like ours, deserve better.

I've been going to Black Creek for yrs with my pets. I have always found the Doctors and the staff…read moreto be friendly, helpful and knowledgeable. I am very comfortable & confident bringing my fur baby to them.

What an absolutely amazing veterinary practice that keeps our canine friends happy and healthy,…read moresometimes despite their own best efforts. Every member of the staff is not only an animal lover, but also trustworthy in their work and with their treatment options. We have never felt pressured to buy anything, while at the same time we feel comfortable with just about anything recommended during our visits there. The staff have our best interests in mind, and it shows during every appointment. We are just incredibly fortunate to have access to such top notch and trustworthy care for our pets, and the resulting peace of mind is just about priceless.