I can't speak to the Grooming as my dog never made it through the door. I made an appointment for…read morethis morning nearly 3 months ago because this groomer is so booked up. But last night my dog Who is a happy little 15 pounder and loved by all groomers, shut down and didn't wanna move. He has a history of a slip disc and sometimes it acts up and he shuts down and doesn't wanna move. That happened last night, so early this morning before my dog was up and about I called the groomer and left a message to let them know my dog wasn't up to it. I apologized for such late notice. Anyway when my dog awoke he was fine, clearly his condition has resolved. He's running around chasing the cats. So I called the groomer back over an hour before my appointment time this morning because I had not heard back and left a message that I would be there after all because my dog was fine. She immediately called me back and declined and told me I couldn't bring my dog in because she was not comfortable grooming him. I assured her he was fine now & the worst that could happen was the disc could slip again and he wouldn't feel well. She declined. Honestly, I was surprised, as dogs having slipped disc's are quite common. So I asked would she ever be comfortable Grooming him and she said no. So be warned, if your dog has a history of a slipped disc either don't tell this groomer or don't book your dog.

I have been a loyal customer for 5 years. I always arrived on time, payed a tip, and appreciated…read morethe staff. I didn't even complain when my dog came home with an injured leg and a $300 vet bill! I thought accidents happen! No big deal! Now, they will not groom my 15 year, old ten pound, dog because she moves around too much! They suggested sedating her! Mind you, they cut her hair in 90 minutes. She must have been a real handful to do it that quick! Have some patience with a deaf dog with cataracts! They treat older dogs like garbage, you should just throw them out and not take care of them in their opinion! Why would they want to have any compassion! They can get a new, younger dog for a customer and make more money! After all, my dog is a senior citizen so why bother! They say on their Facebook page they support older dogs! Complete BS!

I had an appointment for my kitten and there was a miscommunication about the time of the…read moreappointment. I called to make sure what time the appointment was and the lady who answered the phone had such a nasty tone. The way she spoke to me and my boyfriend with her awful behavior was absolutely unacceptable. I am so so upset after that interaction and I cannot believe she would speak like this to a client. Definitely not going back and taking my kitten to a vet who is respectful or somewhat decent to their clients.

I am giving Dr. Stu and his staff one more star!! I brought a couple of kittens I recently adopted…read morefor their shots and "fixing". I had to bring boy kitty back a few weeks later because he decided to swallow a plastic piece that got lodged in his intestine. He spent the weekend in their hospital, and when I called to check on him, the staff made such a huge deal out of him, saying he was the sweetest kitty and everyone was taking turns cuddling with him. The staff in the office also fawned over him, saying how wonderful he was even when they were working on him. They all seem to be genuinely concerned for the animals well being, and most importantly, understand that pets are not just animals!

Cathy has always been good to Bella very thorough with her grooming. We love going there!read more

Dr. Harper is a fantastic vet. Compassionate , caring and extremely knowledgeable…read more He was our "go-to" vet when he was in Canton, and again when he was in Raybrook. We didn't mind the drive from Massena because we knew our pets were going to get the best care possible! Take you furry kids to Silver Birch Urgent Care!!!​

Unless your animal is on death's door, find another facility. And to be honest, if your pet was on…read moredeath's door, I am not sure you would get a call. Quote: "Silver Birch Veterinary Urgent Care provides same day availability for sick animals. Offering quality diagnostics and care without scheduling an appointment in advance." First, the website maintains a 'same day sick care' no-appointment lie yet the voicemail says walk ins are not accepted. WTF? So I called to make a same day appointment for my sick pet. I was put 'on the list' and instructed to wait for a return call to come in. Never received the return call. So I called back again. I was then told to call back the next day to be 'put on the list' again but tell them I was on the prior days list. Spread the word in case you are wondering how their business model works.

i hope you were able to use all the blankets and towels and chewables we dropped off again this…read moreyear. winter is so hard for them all. you have so many wonderful animals there.

This place is so amazing. They take such good care of their animals and are just amazing people…read more Love them. They also allow you to go play with any of the cats in the two cat rooms. The facilities are clean and nice. Love them so so so much! Stop by!

Phew! I thought they closed shop forever. They vacated their spot beside K-Mart and moved to the…read morecorner of Elm and Main Street. I have yet to check out their new set-up. Their previous place was spacious and they even had an indoor koi pond with fountain that was my daughter's favorite thing to look at. They had a good assortment of fish- nothing fancy or unusual. And they had birds out of their cages, and reptiles (thankfully kept in their tanks). They also had a supply of live crickets for the pets that need them. Sure, Wal-Mart sells their fish and supply cheaper but you don't get quality service. The people at Tri Lakes are quite knowledgeable about the pets they showcase. For example, I went in to get fish for my daughter who was only 2 then. I was just going to choose some random fish since my purpose was just to entertain and teach my kid about pets. Of course, before I could walk out with any fish, the gentleman interrogated me about my purpose and if I had a tank ready (of course, I didn't even have one!) and if I knew how to care for them, etc. I was annoyed that he was so intrusive. Just give me the fish will ya?! But, I later realized that he truly cared for the fish he was selling. He just wanted to make sure that I was getting the right fish for my purpose and that I would take good care of it. At the end, he recommended that I get a Betta fish and he explained how to condition, clean and control the temperature of the water. And thanks to his advice and careful instructions, "Seymour" is living healthy after 1 year and 5 months.

We had the best lesson with Hattie and Jenn, my daughter smiled the entire time and left feeling…read moreconfident. I could not be happier with Bits and Pieces. The horses are happy, Jenn is lovely, it's a safe and friendly learning environment for little people.

Doesn't truly care about the fish just profit. Shame since I care deeply about animals big and…read moresmall. Kept deleting my comment with information on red tailed sharks shouldn't be housed together as they are territorial and saw another review on Google of how he has previously deleted another's comment and blocked them when they gave their honest opinion.

I loved the selection of fish he had. I bought some plants also that did very well. So glad he is…read morein our area. There are posted hours when he is open on Facebook as well as he will message right back. So appreciate the fact we have a place to buy fish and supplies.