Friendly helpful staff. They have an array of gardening and pet supplies. I have an account there…read moreso I don't need to remember everything to stock up. They keep track and remember for me.

As previously stated, they're mostly a pet supply store and garden center…read more Their pet food prices are a bit high, but they do offer higher quality foods that are not available elsewhere in the area. The employees are always friendly and willing to help and offer suggestions.

Overall sad place I got my bunny here and I felt bad they…read morelied she was not a dwarf She was a hugeeeee rabbit

Would love to say it's a solid 5 stars because the owner is really fabulous and he deserves 5 stars…read more... But it has a few points to improve upon, so 4.5 stars rounded up for still being exceptional and promoting responsible pet ownership practices. I like the staff, they're friendly and helpful and never make u feel like youre bothering them when u need help, but they could improve with salesmanship, at least a bit, I think. For instance I sought out a particular bird: Fiji - a green cheek conure originally being sold at 750$, (price reduced to 650$ either as a Christmas sale or perhaps because by then she had been there for almost a year if not a bit more). Every time, I visited her for anywhere from 5 to 15 minutes, for almost a year at least once, but by the end 2-3 times a month (any excuse to visit her, we developed quite the bond). Despite my obvious fascination and bond with her not once did anyone ever approach me to see if maybe I'd like to handle her (this likely would have made me totally ignore the fact I could not afford her and I likely would have accrued the debt), I never bothered asking because I knew I couldn't afford her. So while I'm kind of glad they didn't, I also feel in terms of a business they missed a sales opportunity. Fiji was eventually bought by someone, much to my heartbreaking bittersweet discovery, but had they attempted any type of salesmanship I likely would have bought her much sooner. 2nd I'm quite sad about the recent renovations. Usually, renovations make things nicer, in this case they closed off the basement portion (which used to house the reptiles and fish etc) and put everything together upstairs. I find it takes away a bit of the aesthetic pleasure of this place and I no longer go visit the reptile n fish sections as often as I used to because they're more functional now and less attracting. They used to be set up and decorated so beautifully. But staff are extremely knowledgeable and helpful, the prices are within par of other pet stores, sometimes nice discounts, the animals are well cared for and appear content. The pets frequently get shoulder perch privileges from the staff and frequent cuddle moments if it's an animal that requires this affection. Even the snakes get to hang around the staff. Ultimately I think they should offer us customers to hold, touch, feel and interact with the pets more proactively and, most importantly, I wish they would re-open the basement set-up with the aquariums and terrariums which used to be a favorite part of our visits. Otherwise, I think this is an excellent pet shop for healthy pets, excellent quality accessories and friendly supportive advice, help and services (like nail cutting).

I love animals love love them…read more This location how ever is super tiny and really messy. Had to step over store merchandise just to get in. Two women employees were talking about their love life for a long time. Everyone in the store was staring as well. Usually when you see a potential customer bent over awwwing at the cage of guinea pigs you would come up and strike up a conversation hoping to make a sale. I know more about how long she's been single then how old The baby guineas were. Love coming by to visit and look for little furry love bugs to buy. Hope next time it's better.

Free indoor parking downtown (with purchase) and this place is welcoming, there are birds, cats,…read morebunnies, fish. All the animals are happy and the space is clean. My son loves it here! I found a few cat toys and a really nice cat carrier here. I once inquired about adopting a cat here and they were very well informed about the animals and asked me about my situation and then told me that the cat I was inquiring about wouldn't be a good fit as she needed to be an only cat. They are not all about money they definitely care about the animals!

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".

Great selection of food brands and beds. Salesperson kindly carries items to your car which is…read moreawesome. Fair prices and personable service. There is a rewards program too. Finding Orijen brand can be difficult but they have all top brands available.

Best pet store out there! Staff is very friendly. They know what they're talking about!read more

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

Don't know how good they are...didn't respond to email or phone call. Went to Purrdy Paws instead…read moreand thoroughly pleased with results.

I like the variety of snacks, toys, and accessories for dogs here. The beds are super cute, and…read moresome of the deals are really worth it. J'aime bien la variété de collations, jouets et accessoires pour chiens ici. Les lits sont vraiment mignons, et certaines offres valent vraiment le coup.

I just went to PetSmart to return a toy I had bought for my bird that my bird didn't like. But they…read morerefused to take it back. When their manager came over, they basically told me, "No, we can't accept it because I don't know if you really bought it or not." That was extremely insulting to me. I was honestly surprised because I was literally buying about $50 worth of new items from them right then. I just wanted to return something I'd previously bought that my bird didn't use. I explained that an employee had told me earlier I could return it if my bird didn't like it. The manager just said, "I'm sorry that happened and that you got incomplete information," but didn't care about my satisfaction at all. They could have easily fixed their own mistake and kept a paying customer happy, but they chose not to. Honestly, it was a really bad experience. I was just about to leave a review and I noticed a lot of other people have had the same issues with this store. I think it's really the rude behavior of the managers and staff that's the problem, not the store itself or its products. It's a big, well-stocked store, but I'm just not happy with the service at all.