I had the absolute worst experience with this veterinarian. He was more concerned with other…read morepatients in the waiting room than me and my dog. When we saw in the waiting room he asked what I wanted to do for her UTI and I was like idk your the vet. so he said antibiotics for a week and walked out less than 5 minute. charged me 80 bucks. then the antibiotics he prescribed were 40 bucks for 21 pill. I had all ready paid but I looked up the price on chewy for the same antibiotics and it was 9 bucks I asked to return them they said I couldn't because I had already purchased them. I ended up paying 140 bucks for an unprofessional horrible visit . will never be going there again I recommend everyone stay away as well.

I have never been treated so poorly by a Veterinary office. Kodak has foxtails that are in his paws…read moreand is in agony and doesn't want anyone else near him right now. Instead of helping me and giving me a muzzle I was yelled at and embarrassed in front of the whole lobby. He kicked us out without even helping my poor dog. I called Blue Pearl in Reno and explained everything to them and they told me they will do everything possible to help us and what i had just experienced was extremely unprofessional. I will NEVER take of my animals to Gary Klement at American Valley Animal Hospital ever again.

Dr. Rolston and staff have cared for our animals for years. Last week we had to put down our…read morebeloved Shepard-Lab mix after 13 1/2 years. Compassionate, professional, and all one could hope for during a tough time. Thank you for this care along with many years of excellent care that helped get this dog happily and healthfully to his deserved final dog bed.

Today I had to say goodbye to my 16yo cat. The staff at Indian Creek Vet Clinic were wonderful…read more From the receptionist who got me in quickly on a Saturday to the Veterinary Assistant who was professional and compassionate to the Doctor who treated me and my pet with kindness and respect; I am forever grateful. My little girl crossed over that rainbow bridge in quiet comfort with me by her side.

I would like to thank the staff for their handling of my cat (and me) today. I had to put my 20…read moreyear old cat down and from the first call to the end, all the staff were incredibly compassionate and caring. They made a bad experience a little bit more tolerable. Gee and I thank you!

I would like to personally thank Dr. Nelson and his Amazing staff for their compassion and…read moreexcellent care of my new 14 week old puppy. I'm from Chico California and a part time resident at Fox wood County Club. I woke up to Salem not feeling well and immediately called my regular vet located in Chico to schedule an emergency visit. Sadly, to say they were completely booked and had no openings until the following week. I proceeded to call numerous other vets in Chico, California, to no avail. I called Dr. Nelson 's office and explained my situation and they were more than happy to squeeze me in between all of their appointments for that afternoon to make sure Salem was seen and properly diagnosed. I'm seriously considering switching vets and making the hour and a half drive based off of Dr. Nelson's bedside manner and true concern for my pet and the excellent service I received from his wonderful staff. I highly recommend Dr. Nelson's office for anyone's pet needs. Sincerely, Kelly Leser

I have been waiting to write this post because the people at this business upset me and my son so…read moremuch. I brought in an owl that got hit at night because it flew into the windshield and I didn't know where to take it. People suggested that I take him to a local vet so I brought him to this vet. They said that his leg was so shattered that he wouldn't be able to use it again and that they were going to have to put him down all because of his leg. There was NOTHING ELSE WRONG WITH HIM! He was BEAUTIFUL and had the kindest eyes. There were many other options of places I could have taken him, just not in my immediate area... but they were not going to let me have him back. I even said that I would take care of him. I had promised him all night long that if he made it through the night I would find somebody to help him. I regret bringing him to these people who are supposed to love animals and help them and all because I didn't have money they put him down. It didn't seem like the actual veterinarian had any care in the world about it; he didn't seem at all empathetic. My son even swears he saw the very smile when he said they were going to put him down ..One of the people that was there helping him was very rude as well. I will NEVER take any animal here and I don't suggest anybody else does either. It just seemed so cold and they flat out didn't care. Me and my son were crying as we were leaving and I wish every day I had made them give me the owl back so that he could have lived. UPDATE: Since this horrible occurrence, it has come to light that they have done this with other people and their animals. I actually spoke with some one who brought her dog in and they took one look at him and said he needed to be put down! Well thank GOODNESS she was much wiser than me and told them no way and took him to another vet. The other vet gave her dog antibiotics along with follow up care and he lived another FOUR YEARS! And that is just one example from people I've spoke with.....

The staff was very helpful and I was able to get an appointment for Tom and the price is…read morereasonable. Thank you for helping me out.

Dr. Apple and the vet techs were just wonderful when I came in with my cat. They were very kind and…read morecompassionate both to me and to the cat. Same goes for the young woman at the front desk. A couple brought in their elderly dog to be euthanized as I was leaving, and the tenderness with which she treated them was what I would like to see from everyone in the world. Just true kind caring people. There were no unnecessary procedures or expenses. Just the office visit plus the medication's that I needed for my cat. Much appreciated. Just one thing I would like to see done differently in the office is for the synthetic fragrance dispensers (plugins and candles) to stop being used. They are toxic to humans and animals.

I have been taking my black lab since i got him and did the puppy package they offered. He has seen…read moreDr sekhon many times over 4 yrs and has been spot with his treatment every time. If you are looking for a great country type vet for your animals, i wouldnt take them anywhere else. Great caring people to deal with for your fur babies!

My dog, Mouse badly cut pads on two of her paws and Dr. Wharton & staff came to the rescue…read more I had no appt, but they took her right in. I am so pleased to have found a vet to take care of my most prized possession. I give Chester Veterinary Clinic my highest recommendation: A+++

Dr. Suzie is a great vet. The staff members are rude to the point of my family not willing to…read moreendure their snarky attitude and complete unprofessional behavior. I wish Dr. Susie well but in this small community word will get around fast. D. Wilson

Wouldn't ever go to any other vet. they have always been so nice and helpful with every one of my…read morepets. You can tell the workers there care about the animals and not just a paycheck. They are the sweetest most caring people i've ever met in a vets office. I will ALWAYS recommend this place over anywhere else. They genuinely care about what they do.

As a person who has gone to this vet office for over 30 years, I have to say how sad it is that I…read morewill NEVER go back. They are charging 30 dollars a pet for a missed appointment! EVEN IF YOU TELL THEM AS SOON AS POSSIBLE! I had a horse in the trailer on the way to the ER vet ( as they no longer have a vet that does horses) and texted them BEFORE they opened (this is their preferred method of contact) appointment was not until 4pm, they had all day to fill the spot! ITS ONLY 15 dollars at my Human dr office for missed appointments! There was no understanding whatsoever, just wanted the money AND CHARGED A FIVE DOLLAR "interest"!!!!!! unbelievable .. AND you cant even talk to a Dr the little girls upfront are running the show and its very obvious they are more interested in their phones.

I'm giving five stars because my Stui went here for a TTA surgery yesterday. I picked him up and so…read morefar he is at home resting. I will update review in 1 month to let you all know how the surgery turned out...stay tuned.

Just moved to this area and really like this vet clinic. The vets and staff are terrific.read more

when my dog became deathly ill I had no choice but to take him to this veterinarian. They were the…read moreonly veterinarian Clinic within a hundred miles that provided blood work. It turned out that he would need ongoing treatment. Then after we were able to get him out of the woods and on the road to treatment my bill total close to $2,000 and is still rising. The office staff was for the most part polite and kind. The doctors that we saw were helpful as well. But one member of the staff at this office and one at the Chester office we're consistently rude despite the fact that I have paid well over a thousand dollars of my bill in the last 2 weeks since this has started. Today I needed help and they refused to help unless I was able to pay for that service totaling over $100 today. Despite the fact that I paid an additional $250 on the bill just yesterday. When I spoke with their Chester office it was discovered that all of the office visits in Chester we're five dollars less then the office visits in Susanville. But I was being charged the extra $5 no matter which office I visited. The lady in the Chester office simply replied that she didn't have time to argue with me. This has been the regular treatment that I have received in regards to my bill. Nothing but rudeness and snippy attitudes. I am simply trying to save my dogs life. Now, I want to be clear that the other staff and the veterinarians has been nothing but kind, and helpful even so far as the doctor who owns both practices trying to give me plenty of time to pay my bill but being rudely told by one of these women that no I had to pay it now , it is simply these two women that run the financial ends of these offices, which I believe are mother and daughter, that are rude and inconsiderate and most of the time. You would think that a person who managed to come up with well over a thousand dollars in two weeks just to pay them would be treated with a little bit more respect and dignity. I wish we had more options but there is only one other veterinarian within a hundred miles and he simply doesn't have the facility to deal with this kind of case. If I had any other choice I would take it. Sorry for such a negative review to all the people that were kind and helpful I do appreciate you.

Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I…read morewas pleased with visit and don't feel overwhelmed. Front desk is great!