They were very helpful and did a good job at getting our skis and boots and poles ready for our…read morelovely ski trip we had in March even though there wasn't any snow

I showed up at 5:30 tonight on friday only to experience 5 young employees that were standing and…read moretalking to eachother in a circle around the register. They seemed annoyed if i asked a question for help and reluctant to leave their talking circle. Maybe its at the end of a long day for them, but for me too, and would have been nice to at least feel welcome. Lost my interest to do business there despite needing a jacket for the snow park tomorrow. If the owner sees this and there are vide cameras, i would recommend checking them at that time on the date of this review.

Really appreciate the quick service for snowshoes today. Very simple process with $15 for the…read moresnowshoes and $10 for rentals. Equipment was good and we enjoyed a solid first experience on the recommend Emigrant Trail. Very fun day - THANKS

Good selection of products and the staff is super nice and knowledgeable. Bought a bike rack from…read morethem and they had it unboxed and ready to go when I arrived.

Customer service is really unpleasant. 1st person I spoke to was super vague when I was trying to…read moredetermine what my options were for tent not working properly. Rather than directly and clearly answer my question about my options for repair, she said "you got 8 years out of the tent, that's pretty good" And when I said "is that how long you expect your tents to last?" she said "I was putting words in her mouth". What else does that mean coming from a company representative? Why not just say something straightforward like, "no, we really do want our tents to last a lifetime, I'm sorry it's malfunctioning." Henry, the owner, didn't give my questions any real thought or reply. Really annoying to get no clear answers when trying to diagnose the problem. In contrast I had to make another call about completely different company about malfunctioning equipment and got clear answers, a kind tone of voice, and helpful suggestions and options. Like night and day. Tarp tent really needs to clean up their customer service. I won't be buying from them again.

One of the premier "cottage industry" tent makers in the US. The designs are extremely interesting…read moreand push the boundaries of the envelope. They strive for function and durability and light weight. I've purchased two tents in the last year, a one man double walled tent for four season use and a two man single wall ultralight tent. Both are excellent with high quality materials and beautiful workmanship. They provide seam sealing service at a price. Website is easy to use and has great videos of the products. I've never had to contact them for help, but a friend had a pole snap the first time he used it and they were less than helpful when he contacted them. Granted, you never know when a user damages a tent if it was negligence or not, but that shouldn't be your default position when it comes to customer service.

The outside of this store doesn't seem to be a big draw, it's a little dated, but once you get…read morethrough the door, you're in for a surprise! The front half of the store is full of clothes, novelty items like lighters and stickers, an enormous array of sodas and candies, and some surprisingly trendy clothes and unique jewelry as well. The back half is full of flags, sporting goods, and various other things that are guaranteed to make you want to blow alot of money in there. The staff is awesome, and the atmosphere is good- filled with stuff without being tacky or cluttery.

This site now houses the volunteer fire department thrift store. Good prices on clothing, a fair…read moreselection of sundries, too.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.

I'm currently doing the TRT (Tahoe Rim Trail) and immediately when I started I got bad toe blisters…read moreand had to switch from my beefy Lowa hiking boots to my basic Teva sandals. When I finally reached Tahoe City on Day 7 I was told Alpenglow was the place to go for a shoe upgrade. Not only did I find the perfect pair of Teva hiking sandals, I also got some blister patches. The two guys helping me couldn't have been nicer and I'll definitely be back. I was in and out in 10 mins. You guys are legends, thanks for keeping me on the trail. Tomorrow is Day 9 and I'll be finishing the TRT.

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

We were camping at Lake Davis over the 4th and needed a few more things. I was going to go into…read morePortola to shop but decided to check out this cute little store, expecting the prices to be astronomical (since they are in town). I was pleasantly surprised at the variety of different things they carried and couldnt believe how reasonable the prices were! Much cheaper than the local stores. Cashier was very friendly and helpful. So glad I stopped in. TY!!

This is a cute little store near Lake Davis with basic provisions. FYI if you are camping at…read moreGrizzly or Grasshopper Flat, come here for firewood. They charge $6/bundle, which is $3 less than the campgrounds. Also, this is your go-to for ice. All in all I liked this little shop and will be sure to use it the next time I am camping nearby.

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

Went here to rent e-bikes. It was clear as soon as we showed up that they were not well stocked. We…read morerented from Olympic Bikes down the road.

We had such a great experience here renting E bikes for the first time. Jeremy was so helpful and…read morepatient with us. He made us feel so at ease as first time E-bike riders. I highly recommend this place and will definitely come back to rent again.

The customer service is excellent every time. The employee's are always willing to help without…read morefail and a smile on their faces!

Very helpful & knowledgeable. Top grade products. Michele goes out of her way to make sure the…read moreproduct you're purchasing is right for your needs. I'm