An awesome spot. Top of the line brands with expert service and advice. I have never had a bad…read moreexperience with product or service.

I showed up at 5:30 tonight on friday only to experience 5 young employees that were standing and…read moretalking to eachother in a circle around the register. They seemed annoyed if i asked a question for help and reluctant to leave their talking circle. Maybe its at the end of a long day for them, but for me too, and would have been nice to at least feel welcome. Lost my interest to do business there despite needing a jacket for the snow park tomorrow. If the owner sees this and there are vide cameras, i would recommend checking them at that time on the date of this review.

Really appreciate the quick service for snowshoes today. Very simple process with $15 for the…read moresnowshoes and $10 for rentals. Equipment was good and we enjoyed a solid first experience on the recommend Emigrant Trail. Very fun day - THANKS

Good selection of products and the staff is super nice and knowledgeable. Bought a bike rack from…read morethem and they had it unboxed and ready to go when I arrived.

Customer service is really unpleasant. 1st person I spoke to was super vague when I was trying to…read moredetermine what my options were for tent not working properly. Rather than directly and clearly answer my question about my options for repair, she said "you got 8 years out of the tent, that's pretty good" And when I said "is that how long you expect your tents to last?" she said "I was putting words in her mouth". What else does that mean coming from a company representative? Why not just say something straightforward like, "no, we really do want our tents to last a lifetime, I'm sorry it's malfunctioning." Henry, the owner, didn't give my questions any real thought or reply. Really annoying to get no clear answers when trying to diagnose the problem. In contrast I had to make another call about completely different company about malfunctioning equipment and got clear answers, a kind tone of voice, and helpful suggestions and options. Like night and day. Tarp tent really needs to clean up their customer service. I won't be buying from them again.

I had recently a very negative experience with Tarptent. I purchased a tent recently from…read moreTarptent and paid for expedited shipping and wrote in the note that I needed it ASAP. I also added the extra poles for free standing. This is near the winter, I live in a northern state, and I can only seam seal it myself indoors. So I paid for 3-day shipping which was 30 dollars. In fairness, Tarptent did give an upgrade to two days, however I still paid 30 dollars keep in mind for a fast delivery. I ordered a seam sealer and was ready to seam seal it when it arrived so I could head out with friends. When it arrived, I was instantly disappointed as I set out the tent getting ready to apply the seam seal. Realizing they forgot to pack a freestanding pole... Now I am out the 30 dollars for the fast shipping, and this is not refunded to me even though they are the ones who made the fast shipping worthless because TarpTent forgot to pack a pole. I packed and shipped it back with a required signature as I didn't need any more issues. Another 40 dollars gone. Did I ever get an apology for their mistake? No, only when I fished it out by asking if they seen why I was returning it? The response was a blow-off apology of "We are sorry for your experience." The end. Not one apology for their mistake, or if there is anything they could do. It would of been nice to at least refund the shipping to me since this was THEIR screw up. So I am out now 70 dollars total in shipping, and a waste of time dealing with this company. I would if you are interested in their products, search around for a different company. If this seems like customer service that you would like, and to be out 70 dollars, no apology, no message saying sorry for their mess up, no apology for my time wasted, no apology for 70 dollars gone, no apology for not packing the most critical thing for a tent... 1 of the two poles REQUIRED for freestanding, then sure, go with this company. I certainly would never spend a dime here, nor will I ever advertise for them as a good company. To waste more time to leave a negative review is even more frustrating, but how this company's customer service handled this was 0 out of 10. I ended up buying another tent from a different store, and have been happy. Thank you for the time to read this, I hope you have a great day, and please consider this experience of mine if you are thinking about buying from Tarptent.

The outside of this store doesn't seem to be a big draw, it's a little dated, but once you get…read morethrough the door, you're in for a surprise! The front half of the store is full of clothes, novelty items like lighters and stickers, an enormous array of sodas and candies, and some surprisingly trendy clothes and unique jewelry as well. The back half is full of flags, sporting goods, and various other things that are guaranteed to make you want to blow alot of money in there. The staff is awesome, and the atmosphere is good- filled with stuff without being tacky or cluttery.

This site now houses the volunteer fire department thrift store. Good prices on clothing, a fair…read moreselection of sundries, too.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Great service! They really worked with us to help solve a problem with one of our bikes.read more

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

I didn't actually buy anything from here but I walked in looking for water to buy to refill my…read morebottle and someone behind the counter said they didn't sell any but graciously offered to refill my water bottle free. I am very appreciative of this kind of acts of kindness and if I needed something for outdoor purposes, I would absolutely go here.

We had a reservation to spend 2 nights here. This campground is very far from the lake. The host…read moretold us it is a four minute walk to the lake or a mile and a half drive to the boat launch. The four minute walk would be on the 2 lane highway with little to no shoulder. I have young children and kayaks and this would absolutely not work for us. We drove up the road to another campground and found a space there. After setting up camp, we drove up to J&J to inform them that we would no longer need the space at their campground. The gentleman we spoke to said, "that's not my problem. You're still getting charged." My reservation was written on a yellow legal pad and they don't have my credit card information so I'm certain I won't be charged for anything. My 2 star rating is for the attitude we were given after informing the host that we no longer needed space there and because when I made the reservation, I was not informed that this campground is nowhere near the lake.

This is a cute little store near Lake Davis with basic provisions. FYI if you are camping at…read moreGrizzly or Grasshopper Flat, come here for firewood. They charge $6/bundle, which is $3 less than the campgrounds. Also, this is your go-to for ice. All in all I liked this little shop and will be sure to use it the next time I am camping nearby.

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

I went in looking for new ski boots and Keith helped me find the perfect pair. Caley was also in…read morethe boot area and these two made buying boots the most fun ever. I was super happy with how many options they carry, how Keith made me try a couple of pairs to find best fit, and his knowledge and help making a choice. I would suggest this place to anyone looking for ski gear. I only wish I knew of this place sooner!

Went here to rent e-bikes. It was clear as soon as we showed up that they were not well stocked. We…read morerented from Olympic Bikes down the road.

We had such a great experience here renting E bikes for the first time. Jeremy was so helpful and…read morepatient with us. He made us feel so at ease as first time E-bike riders. I highly recommend this place and will definitely come back to rent again.

The customer service is excellent every time. The employee's are always willing to help without…read morefail and a smile on their faces!

Very helpful & knowledgeable. Top grade products. Michele goes out of her way to make sure the…read moreproduct you're purchasing is right for your needs. I'm