Really loves animals, and seem smart/knowledgable. Took care of our dog Abby from inside our car,…read moreSince she couldn't stand up from a potential rattlesnake bite. Highly recommend for basic care. For emergency care, this is not equipped.

I would like to thank the staff for their handling of my cat (and me) today. I had to put my 20…read moreyear old cat down and from the first call to the end, all the staff were incredibly compassionate and caring. They made a bad experience a little bit more tolerable. Gee and I thank you!

Avonna is an amazing groomer that we have gone to for years. I have 2 full size collies and they…read morealways come out looking great. She is very patient with their wacky behavior too.

Avanna is great and my dogs have always come out glistening. I really appreciate Avanna!read more

when my dog became deathly ill I had no choice but to take him to this veterinarian. They were the…read moreonly veterinarian Clinic within a hundred miles that provided blood work. It turned out that he would need ongoing treatment. Then after we were able to get him out of the woods and on the road to treatment my bill total close to $2,000 and is still rising. The office staff was for the most part polite and kind. The doctors that we saw were helpful as well. But one member of the staff at this office and one at the Chester office we're consistently rude despite the fact that I have paid well over a thousand dollars of my bill in the last 2 weeks since this has started. Today I needed help and they refused to help unless I was able to pay for that service totaling over $100 today. Despite the fact that I paid an additional $250 on the bill just yesterday. When I spoke with their Chester office it was discovered that all of the office visits in Chester we're five dollars less then the office visits in Susanville. But I was being charged the extra $5 no matter which office I visited. The lady in the Chester office simply replied that she didn't have time to argue with me. This has been the regular treatment that I have received in regards to my bill. Nothing but rudeness and snippy attitudes. I am simply trying to save my dogs life. Now, I want to be clear that the other staff and the veterinarians has been nothing but kind, and helpful even so far as the doctor who owns both practices trying to give me plenty of time to pay my bill but being rudely told by one of these women that no I had to pay it now , it is simply these two women that run the financial ends of these offices, which I believe are mother and daughter, that are rude and inconsiderate and most of the time. You would think that a person who managed to come up with well over a thousand dollars in two weeks just to pay them would be treated with a little bit more respect and dignity. I wish we had more options but there is only one other veterinarian within a hundred miles and he simply doesn't have the facility to deal with this kind of case. If I had any other choice I would take it. Sorry for such a negative review to all the people that were kind and helpful I do appreciate you.

Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I…read morewas pleased with visit and don't feel overwhelmed. Front desk is great!

Dr. Rolston and staff have cared for our animals for years. Last week we had to put down our…read morebeloved Shepard-Lab mix after 13 1/2 years. Compassionate, professional, and all one could hope for during a tough time. Thank you for this care along with many years of excellent care that helped get this dog happily and healthfully to his deserved final dog bed.

Today I had to say goodbye to my 16yo cat. The staff at Indian Creek Vet Clinic were wonderful…read more From the receptionist who got me in quickly on a Saturday to the Veterinary Assistant who was professional and compassionate to the Doctor who treated me and my pet with kindness and respect; I am forever grateful. My little girl crossed over that rainbow bridge in quiet comfort with me by her side.

I have been taking my cats here for the last 2 years and every encounter I have with the staff is…read moreso pleasant. Marcie is also a diamond employee. She was able to let me know what was in stock and even set some aside for me since they were almost out, which was so so helpful as I really needed the medication. I trust this place 1000% with my babies. I had taken one of my cats previously to a different facility and regretted that choice based on the condition my cat came home in. I will never take my kitties anywhere else.

The staff is great . Dr Sandy was amazing. Great to find a kind compassionate veterinary. Highly…read morerecommend.

Just moved to this area and really like this vet clinic. The vets and staff are terrific.read more

I'm giving five stars because my Stui went here for a TTA surgery yesterday. I picked him up and so…read morefar he is at home resting. I will update review in 1 month to let you all know how the surgery turned out...stay tuned.

Dr. Klement is a fabulous surgeon and physician. He is a Dr that won't try and candy coat what is…read moregoing on with your family member ( your buddy) either positive or sometimes not so good, which some parents (owners) especially if it's not such good news will have the interpretation that he seems to be rude. He isn't at all. Dr. Klement is an honest person who just doesn't beat around the bush. I live in Nevada and have access to many veterinary services. I drive 2 1/2 hours 1 way to in order to see Dr. Klement. I honestly don't trust any other Dr. Why change Dr's when you have the best. I've been going to Dr Klent since 1983, if I remember correctly. He sees anything from turtles, snakes, dogs, cats and lots more.

I had the absolute worst experience with this veterinarian. He was more concerned with other…read morepatients in the waiting room than me and my dog. When we saw in the waiting room he asked what I wanted to do for her UTI and I was like idk your the vet. so he said antibiotics for a week and walked out less than 5 minute. charged me 80 bucks. then the antibiotics he prescribed were 40 bucks for 21 pill. I had all ready paid but I looked up the price on chewy for the same antibiotics and it was 9 bucks I asked to return them they said I couldn't because I had already purchased them. I ended up paying 140 bucks for an unprofessional horrible visit . will never be going there again I recommend everyone stay away as well.

My regular vet wasn't available to see my dog for 2 weeks and didn't have an emergency options I…read morediscovered after my dog suddenly developed a massive lump on his side over the weekend. I called and Mill Creek squeezed me in and did emergency surgery to remove an abscess. What an amazing team. So kind! It's so sad the lack of veterinarian services in this area. How do we thank all the men and women working so hard to take care of our fur babies? This is one small thing I can do.

Dr Mark and staff are extremely compassionate and caring. My granddaughters cat was accidentally…read morerun over by car. Dr. Mark guided us through our options and expenses. Our cat is doing very well and we are grateful.

I'v been bringing an assortment of cats to Dr. Shaefer for over the last three years. Two elderly…read morecats - one since past - which he has been amazing with. Recommendations on how to keep them healthy as possible and happy. Two adolescents and a ride-a-long from under the car kitten who had a bad respiratory problem when we first got him. With all five cats he's been great. And I would recommend him to anyone in the area - I prefer him to the vet in Quincy (about the same distance from my house). Regarding the review from the person who moved recently to Grizzly Ranch. The main front desk staffer can come across as short, but she has been nothing but helpful and understanding with me. Even remembers which cats are mine if I haven't been there in a bit and call up. It's likely a case of personalities clashing. I would also consider looking at the other reviews when someone gives such a review - primarily 1*s - so there is a pattern.

I have been waiting to write this post because the people at this business upset me and my son so…read moremuch. I brought in an owl that got hit at night because it flew into the windshield and I didn't know where to take it. People suggested that I take him to a local vet so I brought him to this vet. They said that his leg was so shattered that he wouldn't be able to use it again and that they were going to have to put him down all because of his leg. There was NOTHING ELSE WRONG WITH HIM! He was BEAUTIFUL and had the kindest eyes. There were many other options of places I could have taken him, just not in my immediate area... but they were not going to let me have him back. I even said that I would take care of him. I had promised him all night long that if he made it through the night I would find somebody to help him. I regret bringing him to these people who are supposed to love animals and help them and all because I didn't have money they put him down. It didn't seem like the actual veterinarian had any care in the world about it; he didn't seem at all empathetic. My son even swears he saw the very smile when he said they were going to put him down ..One of the people that was there helping him was very rude as well. I will NEVER take any animal here and I don't suggest anybody else does either. It just seemed so cold and they flat out didn't care. Me and my son were crying as we were leaving and I wish every day I had made them give me the owl back so that he could have lived. UPDATE: Since this horrible occurrence, it has come to light that they have done this with other people and their animals. I actually spoke with some one who brought her dog in and they took one look at him and said he needed to be put down! Well thank GOODNESS she was much wiser than me and told them no way and took him to another vet. The other vet gave her dog antibiotics along with follow up care and he lived another FOUR YEARS! And that is just one example from people I've spoke with.....