when my dog became deathly ill I had no choice but to take him to this veterinarian. They were the…read moreonly veterinarian Clinic within a hundred miles that provided blood work. It turned out that he would need ongoing treatment. Then after we were able to get him out of the woods and on the road to treatment my bill total close to $2,000 and is still rising. The office staff was for the most part polite and kind. The doctors that we saw were helpful as well. But one member of the staff at this office and one at the Chester office we're consistently rude despite the fact that I have paid well over a thousand dollars of my bill in the last 2 weeks since this has started. Today I needed help and they refused to help unless I was able to pay for that service totaling over $100 today. Despite the fact that I paid an additional $250 on the bill just yesterday. When I spoke with their Chester office it was discovered that all of the office visits in Chester we're five dollars less then the office visits in Susanville. But I was being charged the extra $5 no matter which office I visited. The lady in the Chester office simply replied that she didn't have time to argue with me. This has been the regular treatment that I have received in regards to my bill. Nothing but rudeness and snippy attitudes. I am simply trying to save my dogs life. Now, I want to be clear that the other staff and the veterinarians has been nothing but kind, and helpful even so far as the doctor who owns both practices trying to give me plenty of time to pay my bill but being rudely told by one of these women that no I had to pay it now , it is simply these two women that run the financial ends of these offices, which I believe are mother and daughter, that are rude and inconsiderate and most of the time. You would think that a person who managed to come up with well over a thousand dollars in two weeks just to pay them would be treated with a little bit more respect and dignity. I wish we had more options but there is only one other veterinarian within a hundred miles and he simply doesn't have the facility to deal with this kind of case. If I had any other choice I would take it. Sorry for such a negative review to all the people that were kind and helpful I do appreciate you.

Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I…read morewas pleased with visit and don't feel overwhelmed. Front desk is great!

Caring, thoughtful. Professional staff and doctor. What a blessing for our community.read more

We were next door to Golden 1 Credit Union this morning, and…read moreof course I had to get puppy treats for the new puppy... nice, well stocked store. Staff was very friendly and helpful. Grabbed two treat bags (also they gave me a $2.00 coupon)!! Staff gave us a few good tips, one for breakfast in town (I was starving) and another for fishing.. Antelope Lake.. Definitely will try both.

They have been so helpful in getting me treats and the right dog food and being so kind to my pup I…read morejust can't say enough about them thank you

I'm giving five stars because my Stui went here for a TTA surgery yesterday. I picked him up and so…read morefar he is at home resting. I will update review in 1 month to let you all know how the surgery turned out...stay tuned.

Just moved to this area and really like this vet clinic. The vets and staff are terrific.read more

I would like to thank the staff for their handling of my cat (and me) today. I had to put my 20…read moreyear old cat down and from the first call to the end, all the staff were incredibly compassionate and caring. They made a bad experience a little bit more tolerable. Gee and I thank you!

I would like to personally thank Dr. Nelson and his Amazing staff for their compassion and…read moreexcellent care of my new 14 week old puppy. I'm from Chico California and a part time resident at Fox wood County Club. I woke up to Salem not feeling well and immediately called my regular vet located in Chico to schedule an emergency visit. Sadly, to say they were completely booked and had no openings until the following week. I proceeded to call numerous other vets in Chico, California, to no avail. I called Dr. Nelson 's office and explained my situation and they were more than happy to squeeze me in between all of their appointments for that afternoon to make sure Salem was seen and properly diagnosed. I'm seriously considering switching vets and making the hour and a half drive based off of Dr. Nelson's bedside manner and true concern for my pet and the excellent service I received from his wonderful staff. I highly recommend Dr. Nelson's office for anyone's pet needs. Sincerely, Kelly Leser

My dog, Mouse badly cut pads on two of her paws and Dr. Wharton & staff came to the rescue…read more I had no appt, but they took her right in. I am so pleased to have found a vet to take care of my most prized possession. I give Chester Veterinary Clinic my highest recommendation: A+++

Dr. Suzie is a great vet. The staff members are rude to the point of my family not willing to…read moreendure their snarky attitude and complete unprofessional behavior. I wish Dr. Susie well but in this small community word will get around fast. D. Wilson

Mesahaus Dog Training is great! I did private and group classes with my Golden doodle puppy, Molly…read more Shirley and Mike were very knowledgeable and patient with both Molly and me. I highly recommend Mesahaus. They teach obedience and different techniques that make having a dog a more enjoyable experience!

Definitely the best training here locally. Mike and Shirley are very good with any breed of dog…read more Shirley and Mike are very qualified. They both have that ability to get dogs to listen to them and it makes it that much easier to train. We currently have our boy Havoc in his third training course and it has made such a difference. Especially since he is a big stubborn Rottweiler. He just loves and enjoys the class.

Dr. Rolston and staff have cared for our animals for years. Last week we had to put down our…read morebeloved Shepard-Lab mix after 13 1/2 years. Compassionate, professional, and all one could hope for during a tough time. Thank you for this care along with many years of excellent care that helped get this dog happily and healthfully to his deserved final dog bed.

Today I had to say goodbye to my 16yo cat. The staff at Indian Creek Vet Clinic were wonderful…read more From the receptionist who got me in quickly on a Saturday to the Veterinary Assistant who was professional and compassionate to the Doctor who treated me and my pet with kindness and respect; I am forever grateful. My little girl crossed over that rainbow bridge in quiet comfort with me by her side.

Very compassionate and kind when we were under unexpected circumstances. Easy to work with…read more Reasonable prices.

They are extremely caring and professional I was able to…read moreget an appointment for my very sick cat the same day I called, which I believe saved her life. We are very grateful and appreciative.

I am so grateful for the Vets and Vet techs at Sierra Valley. We brought our precious ram in after…read morebeing attached by a dog, and although he had a very slim chance, they were kind and gave it everything they had to help my boy Prince. Although he passed away from his injuries 2 days later I felt no regret going to Sierra Valley, they made sure I didn't spend more money than I should and made sure my guy was comforted, loved and somewhat pain free those last few days. After they heard he passed, the team all signed and sent a heart felt card that I still keep. Recently moving from Las Vegas I was unsure how any vet would compare to our equine/large animal vet Dr. Huff back home, we feel so grateful to have found such an incredible facility and staff up here. Thank you all for your hard work and compassion.

Kudos to LAVS for always being there when my horses need you. I always know they are in good hands…read morewhenever one of my horses has an emergency. Rain, snow, ice or mud doesn't stop LAVS from coming to the rescue!