Kleinhenz was recommended by a friend. I believe, especially for big projects, in the importance of Value instead of Cost. Given the size of this project, I got two quotes. While Kleinhenz was marginally less expensive, they won the business based on their professionalism. Clear, concise communication, defined start date and project time length, etc. I felt confident that they were a well oiled machine. Likewise the quality of materials, I later found out through talking with an acquaintance, is top-notch. The patio stairs they use are solid blocks, as opposed to using pavers, like most companies use, that will inevitably start wobbling.
They were very helpful in the actual design, thinking about factors I hadn't even considered. The 3-D renderings not only made the project more real and exciting, but it gave me confidence that we were on the same page and there weren't going to be any surprises.
Approx three weeks prior to the initial estimated start date, they solidified it and stuck to it.
When I saw what they accomplished on day one, I felt very satisfied with the decision I made. The owner checked in with me nearly every day of the project, happily answering questions and giving me peace of mind.
Near the end of the project, we threw them a curveball by asking for built in lighting for our new patio. They took it in stride, made the necessary adjustments, and even with that, they finished a day early.
They did a great job cleaning up, even going so far as to ensure that the kids playset was properly positioned to our liking. Watching my wife and I go back and forth, "how about here?" "How about there?", the crew, after a back-breaking day of work, was in good spirits and didn't show any signs of frustration.
Overall, I cannot recommend Kleinhenz highly enough -- Ben read more
