Providing an updated review to let fellow Yelpers know my crown split in half while biting into a…read moresoft roll, just a year and a half after getting it. Now I was told when I got it that crowns had a 5 year warranty but ONLY IF I came back to see this dentist every 3 months for a deep cleaning. As you can tell from my previous review, there's no way that was happening. So I now unfortunately have to pay for an entirely new crown from another dentist in less than 2 years. Consider yourself warned.

I spent nearly $7,000 at Spring Smile Dental and was shocked by the lack of professionalism I…read moreexperienced. When I picked up my partial, it was handed to me with no instructions, no aftercare kit, and no container I had to go back just to get a case. During my two extractions, the assistant, Marrisa, was having a full conversation with another staff member while I was choking on saliva and blood, receiving little to no help. This happened multiple times and felt completely unprofessional and unsafe. I was told my pain medication and antibiotics would be called in, but when I went to the pharmacy, no prescriptions had been sent. After speaking with Marrisa hours later, I was still left without the medication I needed just minutes before the pharmacy closed. I would not recommend this office. The care, communication, and attention to patients are unacceptable, especially after paying such a high amount.

I get very nervous. Just think of going to the dentist, hearing the equipment theuly use. But my…read moreexperience at Spring Dentist was amazing! When you walk in the door, you are greeted with a smile and very courteously. The dental hygienist was gentle and priovide headphones that helped me relax. Loved it will be back for my 6 months cleaning.

I scheduled an emergency dental appointment for Saturday at 2:30 PM because I was suddenly in…read moresevere, unbearable pain. On my way there, a major accident caused heavy traffic, and I immediately called the office to notify them that I would be about 15 minutes late. I marked the voicemail as urgent and also sent a text through their system so they knew I was coming. When I arrived, I was told the dentist (Dr. Jessica Ransom) had already left. My urgent voicemail was not checked, my message was ignored, and no one made any attempt to reach out to me. For an emergency appointment, this is unacceptable. More importantly, I felt extremely uncared for and completely dismissed. I was in severe pain -- the kind of pain that came on suddenly and required immediate help -- and yet I was not considered important enough for the dentist to stay an extra 15 minutes. The entire purpose of emergency dental care is to help patients who are suffering. Instead, I was left without an exam, without support, and without any consideration for my situation. Being referred out for a possible failed root canal during this kind of crisis only adds to the stress. A patient in pain should never be abandoned after communicating clearly that they are on the way. This was unprofessional, irresponsible, and showed a lack of basic compassion. As a former patient, I can no longer recommend this practice. The only positive part of the visit was the assistant who stayed and tried to help, but the dentist's actions overshadowed everything else.

I recently moved to the Woodlands. I was looking for a new dentist. Browsing found several. So I…read morestarted to call. For excellent customer service, Carrie Muzny's Office won. No contest. It was on my Dental Insurance...yea! Unfortunately, I'd just had a cleaning at my former dentist. So it would be awhile before I saw them. But stuff happens. A new implant's plug that covers the screw fell out. Argh! So, I called Muzny & they were very nice. Got me in quickly. The office is very nice. The people are personable & open. I was seen quickly. I like that a lot. My issue was checked & the solution shown to me. I was happy with it. Just a note: you pay for what you get. I was in & out in 30 min! I'm looking forward to my first real appointment. I'm expecting great results based on the superb handling of this emergency. I definitely picked the right dentist!! *********** Update: I had recommended Muzny's practice to a close friend. However, in spite of them checking her insurance, they set an appointment before she was due. My friends first clue was a bill from the practice. Even though Muzny made the mistake, its my friend who has to pay. This does not define a professional practice to me. So, while I had no issues on my visit; I've lost confidence on allowing them to deal with my insurance & appointments. So, I'm looking for a new dentist practice. I might have picked the right dentist. I just didn't pick the right practice.

I know some people only look at yelp reviews, so wanted to share my google review here, too. I was…read moreat first appalled by the $900 JUST cleaning, followed by hundreds of more dollars for other treatments. Then to have the check out chick make some snarky comment about my exam results and treatments needed was BEYOND. Are you even supposed to know all that???? Lmfao absolutely pathetic display, it's been a while since I've been to the dentist, but I'll just go back to my previous office. They didn't overcharge me or have poor service people that make unnecessary, ugly comments.

The staff at both this location and the Woodlands location are horrendous. On multiple occasions we…read morehave dealt with them flaking out on obtaining insurance pre-authorizations, despite them assuring us this would get done and and that they'd contact us when ready to schedule a procedure. This has needlessly extended my wife's suffering. Spend your money on people who care instead of Happy Sapiens.

Terrible experience! My daughter went in back in Aug 2023 for a root canal- it's now January and…read moreafter multiple phone calls and promises to be called back (I even called their other location in hopes they could help) and we have had to go to another dentist to finish out the crown. While doing the crown prep, I was told there was decay still left around the root canal they had to clean up. Highly disappointed. Will not return.

I was traveling out of Texas and broke an existing crown. I reached out to Conroe Family Dentistry…read moreto request an appointment on my return. As a new patient, the Scheduling Staff worked with me to get me in to see a dentist within 10 hours of my return home. Doctor Graham took all the proper steps to make me feel relaxed and destressed. She answered all my questions before she started any work. The Dental Assistant performed in the same way, working to remove any worries or concerns. Great Teamwork! Conroe Family Dentistry has latest new and high-tech equipment to provide the highest quality of treatment. Upper and Lower teeth were scanned using AI, so they could recreate the proper bite fit. The fitting scans were entered into a high-tech Milling machine that then went about cutting, sizing and aligning a new crown. The entire process from sitting down in the chair and out the door with a perfectly fitted and installed crown was less than 90 minutes. I was referred to Conroe Family Dentistry by a family member. I have now moved from a Dental Care Center and Dentist with a 30-year relationship to Conroe Family Dentistry. Very up to date equipment, well trained staff, and most of all, a stressless experience.

This dentistry is hands down the best in Conroe. I recently had my wisdom tooth extracted, by Dr…read more Robins and this was actually my first time going to them, the staff is very friendly, attentive and knowledgeable. I definitely recommend if you need any dental work.

I have been going to this group for over 15 years. It is always a. Wry professional office and…read morenever had any issues with extensive dental work.

I am 71 years old and I have never had dentists that care about their patients as these dentists…read moreand their staff. I am terrified of dentists due to past anesthesia problems. I have anxiety problems and they were the first to address them. I recently had work done and I can only thank God that I found them. They care about their patients and there needs. They are great!

Needed a consultation for a full mouth perio exam…read more Location very convenient and staff very professional. Inside very clean and quiet. Appt was at 10am, told to arrive at 9:30. Was taken back for X-rays within 5 mins after checking in. The periodontist saw me with in 10 mins so before my scheduled 10am appt. In and out in 20-30 mins max They also have other locations.

I went to this office for a regular cleaning, and they told me they could not do a standard…read morecleaning because I supposedly needed a deep cleaning. They refused to do the regular cleaning. My husband went the very next day, and the exact same thing happened to him. It feels unacceptable to treat patients this way. We also took our daughters to the kids' dentist next door, and everything used to be fine until they changed doctors. The customer service noticeably declined after that. They referred my eight year old to their in house orthodontist even though she still has several baby teeth. They recommended a bracket spacer so her teeth would "come out," even though she did not need it. They took our payment immediately, but the service was incredibly slow every visit. The bracket kept falling off, and I had to bring her back multiple times. One of the techs even scolded her for it falling off, which was completely inappropriate. I told him not to blame her because the issue was clearly with how they were placing it. On one of the many visits to fix it, we waited an hour and a half, and that was when I knew we were done. When we finally told them that we no longer wanted to continue treatment, they simply said "okay, no worries" and sent us off without any concern. There was no attempt to understand the issue or keep us as customers, which says a lot. I ended up taking her to another provider who confirmed she did not need the spacer at all and simply needs time for her teeth to come out naturally. I am extremely upset about the amount of money and time we wasted here.

Ms. Tamera is always sending good vibes! she has excellent customer service skills!…read morethey are very good with scheduling as well.

They were able to get me in the same day I called. I received x-rays and an exam for $59.00 and the…read moreadditional treatment that was required (tooth removal) was explained and additional costs discussed. Very professional staff and the dentist was great. Very clean office and easy to get to. I highly recommend this practice.