I Previously gave this store 1 star for the following reasons listed below. I have just changed it to 5 stars because Today I received a phone call from Todd at the store. They have decided to send me a new sign to my new address. It was a very nice surprise as I had never expected to see it again. I am very grateful that they are replacing it. I would now definitely do business with them again and I learned a valuable lesson when using PayPal to definitely double check the auto fill information that they provide to retailers. (Previous review) I ordered a custom address sign and used PayPal to pay for it. We moved 3 weeks after ordering the sign but figured we would get tracking info and would be able to pick it up once delivered. Apparently they sent it a few days after we moved but never sent us tracking info. After waiting 6-8 weeks I called Kiva Lighting to find out why it was taking so long and they said they had shipped it a month ago. I went back to my old address and it was not there. No neighbors had found it and neither did the rental management company taking care of the property. Kiva said it's PayPal's fault. PayPal said it was kivas fault. Now I'm out $135.00 and I have NOTHING to show for it. I went back to Kiva after trying to fight it through PayPal and they offered to replace it at a 25%discount which would still be over $100 more than what I already spent. I am so beyond frustrated with both this company and PayPal. read more

I have placed 2 orders now... the first order showed In Stock. I did not get a confirmation email at all. I didn't hear from them for about 30 days. I called their number no answer all 3 times. Then i emailed 4 times and someone named Sonia stated she was sorry but it's now Out Of Stock... what? Then without asking me if I wanted a different style they refunded me without any help. Yes I wanted a different style so now I had to place my order all over again. She said she would check on the status and never replied back. Since July 7th...I have emailed and called them 6 times each. Very bad customer service. They will probably resound in another 20 days and tell me that one is Out Of Stock too. Nice items but that does not outweigh the horrible customer service. read more

I don't normally write reviews. But I am compelled to leave this review as a public service to other consumers to avoid the nightmare I've experienced for more than a year with this company. I've been doing projects with Steel Partners Lighting since 2018 and have spent tens of thousands of dollars with them. When Steel Partners was bought out by Kiva around 2021, I was originally excited that the legendary custom fabrication that Steel Partners was known for was seemingly going to live on with Kiva Lighting, which claims to be a custom lighting fabricator. For the last 18 months or so, I've been in direct contact with the company CEO, Sonia Torres, working on a custom lighting package for a multi-million-dollar home in the Adirondack Mountains of NY. I purchased many thousands of dollars worth of Steel Partners fixtures from Kiva in 2023. Many cages arrived crooked and without the necessary mounting flange that would allow secure installation of the fixtures. To their credit, Kiva promised to re-fabricate the fixtures per my design recommendations. But it literally took 9 months to get all the fixtures back and only after many dozens of texts and voicemails that were routinely ignored more MONTHS on end. But I did eventually get the replacements, and they were far better. In late 2023, I was forced to place an add-on order for approximately 1 dozen custom fixtures needed for an addition -- wanting to coordinate the lighting for the addition with the main house built a few years earlier. I have been jerked around for well over a year after having been promised on dozens of occasions that the custom CAD drawings were forthcoming so I could finalize the design and place the actual order needed to compete the project. I still don't have anything I need. Sadly, this company is horrifically mismanaged. They are an absolutely embarrassment to the greatness the name Steel Partners once represented. It has been, hands down, the singular worst customer service experience I've ever had in my life. Do yourself a favor, stay away from any of the many "brands" under the Kiva Lighting ownership umbrella. The company is an absolutely train wreck. read more

I ordered two light fixtures from them three months ago. I have called multiple times and never had anyone answer the phone. I did get one response via email, saying that my fixtures would be delivered the next week. I have not hear anything from them since, despite multiple voicemails and emails. I would not buy from this company. read more

Sonia & Freddie have sold us some beautiful lighting for our new home ,alot of southwest options, they do custom lighting as well , we have been pleased with everything we have purchased from them , they are reasonably priced , high quality work, friendly and fun and great Artists with great visions you won't be disappointed!!! read more

Made a purchase a month ago from this company, never got the light. Called them and left multiple messages, sent multiple emails with no response. Please save yourself a headache and buy your lighting from somewhere else. Now Ive turned this claim over to American Express. Wish I had looked up reviews on them before purchasing, now we are behind schedule. read more

Tough review for me to leave. I almost never leave bad reviews. I'll make an exception in this case. 1 - the products are exceptional (mostly, see below) ...and fairly priced to boot. 2 - The wait time (which they do not disclose up front) was horrendous...3-4 months! 3 - Customer Service is a name only with these guys. Story - We were designing and building a home in Arizona and wanted that 'Southwestern' look. We were happy to find this company through our online searches! We ordered (4) ceiling fans, (4) pendant lights, and a couple other items. When they FINALLY arrived, our electrician installed everything, but the living room fan had an issue with the blade mounts rubbing on the housing. No big deal, right? Most companies would instantly send out a new fan, especially after I sent a real-time video of the problem. After some time they did send some spacers. The problem changed, yet persisted. I sent another video. Jordan wanted me to disassemble the fan and send the motor back... What the heck - just send me a new fan, I spent a couple grand with you guys...! Nope, that would be too easy I guess.... I begged, I threatened, to no avail... Finally I took the fan apart myself, found the problem and corrected it. Fortunately I am a contractor so picked up a few skills over the years...but I would feel really bad for anyone that didn't. This company would literally leave you out in the cold. Zero customer service - so if you buy from them, beware and pray that you get products that work correctly. If you do, great, like I said, they make some cool stuff. But if you get a defective product....you're basically just screwed. Sad, this is exactly how perfectly decent companies go under....... read more

We recently purchased two custom light fixtures from Kiva lighting. First, let me say that we love these fixtures. It took almost two and a half months from the time we ordered but well worth the wait. They customized them just as requested and they fit right into our decor. The only reason we didn't give this company a five star rating is because of customer service. A customer's impression of a company comes from how they're treated by sale staff. Here's our impression. Sales: Deona was very friendly, and fairly new to the job. We knew what we wanted so our order was easy. Orders take 8-10 weeks, no problem for us. Eight weeks in, we were getting pretty excited so we decided to call to check on the progress. It took us three calls to reach the company because twice, the line disconnected when Deona put us on hold while she went to check the status. On our third try, she finally told us it would be another two weeks. Two weeks later, we called again and Deona was totally at a loss. She said our items had been shipped even though we had a balance due and had specified we would pick them up. She had made a mistake and found our order and they were indeed ready for pick up. We picked them up and were very pleased. Tragedy struck when we broke the lens. We tried to called them to get a replacement. Unfortunately, they close at 4:30 and it was Friday, so I left a message. They opened Monday at 9 am and we expected a call by 10. No call so I decided to call them. Deona answered and told me their parts department was closed on Mondays but they would be in Tuesday and she would get pricing and availability and call me with the details. I gave her my number again and reaffirmed that she call me as soon as she could. Today is Tuesday, no follow up phone call. We called again. We found Deona hadn't checked on anything. She sounded very embarrassed and said she would go check on it now and would get back to us in 30 minutes. Again, no call back so we then called her back and they had one. When we arrived, we were informed Deona was at lunch (2pm) and wasn't available. The part wasn't ready even though we told Deona we were on our way and would be there in 45 minutes. We talked to the owner about Deona's total disregard for customer service. His only reply was that she was new and still being trained. My question is....How long does it take to train someone to be thoughtful and courteous and follow through on calling a customer back? Our impression of the company and their products was a solid five but customer service was a hard two, we gave them the benefit of the doubt with a disgruntled four. read more

Kiva Lighting - Lighting Fixtures & Equipment Near Me

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My husband and I came in with a specialty request, and they were able to accompany us immediately. We have been customers here before, they're always on point. They have a unique southwest themed lighting selection I can't find anywhere else. 10/10 service. Would recommend. read more

We're from Colorado and had looked everywhere here for this type of artistic lighting without success. Sonya and Kiva have provided the perfect accents we needed with 3 chandelier type fixtures and other smaller bathroom fixtures. Everyone here who has seen Kiva's works are enthralled by their uniqueness and beauty! Thanks to everyone at Kiva! read more

I live in Austin, Texas and am an alumni of The University of Texas, here. I have a nice library in my house and it lacked a chandelier / ceiling fan. I searched online for any western-themed and/or longhorn-themed fan light and by accident saw a picture of one on Pinterest. I then had to join Pinterest in order to see the pic, again. Somehow I then found a link to thesouthweststore which ultimately led me to Kiva Lighting in New Mexico. I then took a total risk and ordered this pricey fan, sight unseen (and therefore to the angst of my wife) and waited for it to arrive. The Kiva people sent me the EXACT thing I had hoped for and it ended up being far-better than I expected. I am 100% happy and satisfied and THRILLED to have found this company and this product. I admire this thing everyday. Kiva Lighting is awesome! read more

Kiva Lighting - Kiva's Longhorn Ceiling Fan. Item# KV52LHR-REGULAR - Lighting Fixtures & Equipment Near Me

I ordered several light fixtures from Kiva Lighting. Their staff was extremely helpful and provided excellent support. I live in Guam and so I always appreciate when a company says Yes, We Ship To Guam! The products were well packed and arrived in perfect condition. Definitely will order from Kiva lighting again in the near future. Thanks Jordan at Kiva Lighting for all your excellent service. read more

Over the past few years my wife and I have purchased multiple items from Kiva Lighting, and have always been entirely pleased with the appearance and the quality of what we received. Although I have looked, I have found no other business that provides the types of things they do. Also, their customer service is outstanding. We had a couple of small blips--anyone who thinks that there will never be issues in life is simply unrealistic. What is important is how issues are handled when they arise. The folks at Kiva Lighting bend over backwards to take care of their customers. Period. BTW, in all, we have 11 items from Kiva: 2 outside light fixtures, 2 bathroom light fixtures, 3 ceiling fans, 2 pendant lights, and 2 kitchen lights. We plan to buy a few more before we are done. Don't buy from anyone else until you check them out. Be aware that they don't build a lot of junk stuff and keep it in stock. Your order will be custom built according to your personal specifications. Yes, that means some lag time, but their products are worth waiting for...or you can buy lower quality items somewhere else and later wish you hadn't. Nobody but nobody produces the things they do. read more

I previously reviewed and I probably would raise my one star to 3 1/2 if I knew how to leave a 1/2. About 10 days after my initial conversation with Todd, we took the light kit off one fan and install on the non running fan and the fan did not work which left the only problem to be the fan motor. I wrote a second email to Kiva. A couple of days later I received a call from Todd. He said they had been able to find a fan in the warehouse. I would have felt better if they had of found the unit prior to my second email or had offered to look in the warehouse when I called the first time. But something gave them inspiration to find me a fan. They shipped free and I have had installed and all is working now. The warranty on the fan motor was lifetime. read more

Company sent wrong product and refused to take it back except if I paid a 25% restocking fee. They are dishonest and my credit card company is reversing the charges and making them pay for return shipping as well. BUYERS BEWARE! read more

This is my first Yelp review. If I could give this company -0 stars, I would. I never wanted to be that person that joins Yelp just to get even with a company, but here I am. I feel it is our duty to let others know our experience . Hopefully it saves someone from what has happened to us. Here is our long sad saga... BUYER BEWARE: We ordered two ceiling fans from Kiva Lighting on line via their website. We have a log style home with high ceilings and thought we found the perfect fans. The day after we placed our order a woman called us to confirm we wanted two of the same fans. She told us that she would put the order through and warned us that it would take 5 weeks because the fans are custom made. We agreed to this because we really wanted that style and actually liked that they were to be made custom. It seemed like the quality would be higher. The fans arrived within a week and came in a factory sealed box marked made in China. We hired an electrician to install the fans. The first fan was installed in the living room and works. The second fan was installed in the family room. Upon getting it installed and turned on, it was discovered the motor is defective. There was a strange clicking sound and an odor. I called Kiva and spoke with Chad who told me that it was not the companies fault they sent us a defective fan. I asked for a replacement fan to be sent asap because the electrician was due to come back for something else to be done in the house and I was already going to have to pay him AGAIN for the installation of the replacement fan. Chad gave me a huge production and run around about sending the replacement fan at least 2nd day UPS. Finally he agreed to do it. I spoke with his manager Dave, who was equally charming in insisting that they do not have to reimburse me any of the electrician fees and in fact went above and beyond in sending a replacement 2nd day. A prepaid return shipping label was to be included in the box with the replacement so that we could return the defective unit to them. The replacement fan showed up a few days later. There was no return shipping label in the box and I had to call to request one again. We had to reschedule the electrician. Today the electrician came and installed the replacement fan. It was determined to be defective. There is a grinding sound and the fan rotates once and stops. The electrician had to take it down and inspect it. The motor is attached too tightly and there should be a big enough space for the blades to rotate, but there is not. I called Kiva and spoke with Chad. I put Chad on speaker phone and had the electrician tell him the problem. Chad agreed it was indeed defective. He told me he would have his manager Dave call me. After waiting two hours, Dave called. He offered to send another replacement fan but we declined this as we have no guarantee of them sending a working fan. We cannot keep paying electricians to come to our house and install faulty fans. I told Dave I would be returning the 1st defective fan, and the 2nd replacement fan for refund. Dave told me he would waive the restocking fee. What? Do they typically collect restocking fees for defective returns? I then asked for reimbursement of the money I had to pay the electrician for the two installations of defective fans. Dave actually told me the electrician should work with me on that. I could not believe my ears. Really? Unfortunately I do not know of any electricians that work for reduced rates when something beyond their control happens. Dave refuses to do anything more for us. He said he would send me another prepaid shipping label for the 2nd fan via email. We are out about $700 now in electrician fees for nothing. We still do not have a working fan in the family room. I will now have to place an order with another company and pay the electrician a 3rd time to do the installation. I had wanted the living room and family room ceiling fans to match since they can be seen from both rooms. We can't afford to take down the working one in the living room so we have to live with the constant reminder of what this company did to us. I wish I had read the other Yelp reviews before ordering. One is written by someone named Chad. The other is an account of a situation similar to ours, but apparently at some point it was resolved. I can't say for sure that review would have deterred me since I really liked the style of the fan, but maybe, just maybe I would have done more research on Kiva Lightning. read more

This company has great looking, unique lighting options at very fair prices. We are in So. California & have a home that was built to look like a mountain lodge. I found Kiva's web site by chance when I googled western or cabin decor. Last year, I purchased the "Mountainaire" ceiling fan with the light kit. I paid a little over $600/ which was only half of what it would cost in a retail store. The fan is very quiet and puts out very good air flow. I also bought a small ceiling light that looks like a lantern. You'll see a bad review that I wrote last Sept; but it was due to the problems indicated which, to my surprise, have been corrected, I received a call from their General Manager last week saying that the company is under new ownership and the new owners will devote themselves to continue making good products and will improve customer relations. I would not hesitate to make future purchases. read more