Had to knock this down 2 stars. I was in town and my boyfriend and I decided to just stop in on our way back from the beach to bring his mom flowers. When I came in, I started looking at what they had in their refrigerator--something everybody always does at florists. An employee came up to me and aggressively asked me what I was doing. Caught off guard and not sure if I was misunderstanding I said "oh, I'm looking at flowers to buy?" she kept the annoyed look on her face and I said "is that not allowed?" Like, what a joke. She was like "no, it is, but what are you looking for??"--sounding annoyed again. By this point I was so turned off by her attitude that I almost said right then and there that I could take my business elsewhere--if I wasn't allowed to look through the flowers they have ON DISPLAY in the refrigerators, she could have at least nicely told me that instead of confronting me in the rude manner she did like I was an unwanted criminal or something. I told her I was just browsing because I wanted to put together a little bouquet and asked again if that was permissable, to which she still annoyedly basically begrudgingly told me yes. My boyfriend looked at me like "what's going on?"--he has seen me go into florist shops for 5 years and pick out arrangements and knows I've never had a problem. All I can think was that they don't want you coming in and picking your own flowers stem by stem, that they want you to just tell them what you want and have them do it--but if that's the case, first of all why have a display refrigerator where you put flowers out in bins, second of all that's crazy and I've never heard of a flower shop that doesn't want customers dropping by and selecting their own flowers.
They only had like 2 kinds of flowers up front so I asked if they had anything else, and then it was a wait and a big ordeal for them to walk me 5 steps into their back area which was an explosion of flowers--I guess people really never go there to select their own or something. More attitude, more annoyed questions by each employee who saw me and hadn't been given the 411 on what I was doing--it was ridiculous to me, I'm just a customer dropping by to pick 6 or 7 stems to make a simple bouquet, what's the big deal!? I asked some prices, no one knew any, then they told me WRONG prices so at the checkout I had to exchange some flowers--I walked away with a very small, very simple bouquet that costed an arm and a leg (I buy a LOT of flowers so I know how overpriced these were). I won't be going back here; you can afford to be rude and have poor customer service when your flower selection and prices are actually good but if you don't have that then no thank you. But I'm sure they don't need my business or else they wouldn't have acted that way in the first place. read more