Owners are very nice! Great experience getting our 1st puppy ever! My husband has allergies and…read morethey were very helpful making sure our dog was a good fit for us. We were sold the best dog ever. They always have the cutest puppies for sale!

Extremely happy with my grooming experience with Katie! Have brought my little dog Kasia to her…read moretwice now and been very impressed. Not only is she a talented groomer, she is very patient and demonstrates emotional intelligence working with nervous furry clients. Thanks Katie, see you soon!

I started shopping exclusively at Pug and Hound in Geneva about a year ago for all my fur-kids…read morefood, supplements, and chews after experiencing that they are the only pet health food store that carry ONLY the safest brands. All the staff have a vast knowledge of all their products and why and under what circumstances to use them. Additionally, everyone that works there is incredibly friendly, supportive, and compassionate. The owner, Krysta, has helped me with specific protocols through nutritional consults for each of my 3 Maltese and has graciously helped us tweak them based on their changing needs over time. I highly recommend shopping at Pug and Hound Pet Apothecary for your beloveds for all their health needs as you will only find the most supportive, compassionate, and knowledgeable staff always willing to go out of their way to help! -Michele C

This is the premier pet care store around. Krysta and Jeff are not only amazingly friendly and…read moreknowledgeable, but Krysta is a vet tech and her and Jeff personally vet every single product they carry. The attention to detail and costumer service goes far beyond expectations! HIGHLY RECOMMEND!!!

All the employees go over and above the call of duty to be helpful. My recently purchased…read more"Squirrel Buster:" bird feeder broke and I struggled with fixing it. I brought it in to see if anyone could help me fix it and Jacob figured it out quickly and repaired it in no time at all. The quality of birdseed, suet, bird feeders and birdhouses is wonderful! The hours they are open is very helpful for people who work full-time. I am also VERY impressed that during the past fifteen years of frequenting this establishment, I have never once seen an employee on their phone wasting time. They have hired very conscientious employees and they all work very hard to keep Trellis clean and welcoming! I also appreciate the help the strong young men provide to load the heavy birdseed bags into my car.

Between esoteric gift options, a fantasyland of plants, and feed for many animals... I could spend…read morehours wandering around Trellis. We came in to buy cracked corn to feed to wild geese. We had tried many other "feed stores" only to find that they really only carried either bulk dog food or hay. Trellis has pretty much everything -- including friendly and knowledgeable employees (like Emma) to help me navigate its bounty. Find an excuse to come in here! We bought cracked corn for the geese and local hot sauce for my dad for Father's Day.

Wow! Just WOW! First time in and was treated like a Queen. I was casually browsing the deli…read moreselection - yes- fresh human looking food but for pets and a gentleman who worked there took me on a tour. I saw the grooming space, run around room for pets and the retail space. They've put so much thought into this experience. Wide aisles so human and pets with humans have room to shop, a separate entrance for those who are a little more fearful or stressed and want to bypass the shopping and head straight into the salon, and I can't say enough about the staff! They know their products, love pets and have master's degrees in customer service. I left with 2 toys and a bully stick for my Yorkie Bo - wish I was going straight home so I could get some of the fresh food and super cool cakes.

Evan did an amazing job grooming our shorkie Stella. They use quality shampoos and take special…read morecare of your furry friends.

If you want service go to this place. They always help me load my chicken feed and answer my…read morequestions. The loyalty program helps me save a little cash.

Customer service lacking. Three employees working, three customers in the store. When I asked one…read moreemployee a simple question about stakes, they couldn't have been less interested in helping find the item. I had to leave and go to a big box hardware supply store. Don't waste your time here and just go to Lowe's.

5 stars for Scott Smith's All Animal Expo…read more This is located on the Kane County Fairgrounds, and usually happens around once a month. It's a giant indoor site where a bunch of animals/animal equipment and pet supplies are available for sale from various different vendors. You'll see a bunch of different kinds of animals - dogs, cats, spiders, lizards, snakes, sugar gliders, birds, hedgehogs, rabbits and more! It's a great time if you like animals, and I definitely recommend a visit - very fun and the owner Scott Smith is a very nice guy.

$8 per adult, takes 25 minutes to see. Unless you have kids, then may be worth it. Mostly animal…read morevendors but too many "other" vendors.

I encourage everyone who is seeking a pet to enrich their lives please adopt from HELP. We…read more adopted our latest pet son in March from Sharon. What a great guy McCoy is. He accepted us quickly and loves our 6 year old golden retriever. He has even softened our senior cat thru his love, pests and great personality. McCoy is a very loving and it is a joy to be a part of his world. The foster parents do a wonderful WONDERFUL job of helping kitties mature. McCoy loves his belly rubs; follows you around, and, absolutely loves to play fetch. He is better at fetch then the dog. He is a real talker so we are brushing up on our Catonian so we can converse. McCoy brings a smile to our faces multiple times a day. Thank you Sharon and HELP for our little gem. I hope that when you are considering a new fur baby addition, you adopt from HELP and also when possible, donate to the cause.

After the recent passing of my beloved dog, I made the decision to find another companion. I found…read morethe most adorable pup who was fostered through H.E.L.P. (Home for Endangered and Lost Pets). I filled out my application and submitted. I was immediately contacted by Erica via email and then again the next day by phone call. During this phone call Erica was quite frazzled, stressed, and stated she's "tired of people, she does this and has a family and job too". She seemed overwhelmed and not happy being a volunteer with so many animals. She proceeded to ask me questions that actually where already on my application, but I happily answered. She called my vet to verify the status of my current dog. There was a mix up in vaccination records, his vaccinations were done somewhere else, so the vet had no record. I was able to clear that up, or at least I was led to believe I cleared it up by Erica. However, while I was being honest, open, and doing what needed to be done to adopt, which entailed a quick vet visit, Erica was not so honest. She had accepted another application, at the same time she was working with me, still leading me to believe this pup would be mine. She didn't disclose this to me at anytime, even though we had numerous texts back and forth. My vet visit was scheduled for 1:00 pm. Erica was informed of this at 8:30 am, and responded with "keep me posted". An hour later I'm told there's another applicant and more texts back and forth. As I'm going to vet appointment, I received another text from Erica coldly stating "Sorry she's adopted you'll find another dog". So, in a matter of 3 hours, the pup I was supposed adopt was adopted by someone else!!?? I will find another dog, but not with this place. Erica has definitely given adopting a rescue a bad reputation.

Had it ready when promised. Very nice to deal with. Everything was good with the purchaseread more

Thank you Anthony for taking the time to show us Petsafe Easy Walk no pull harness and to explain…read morethe benefits of the harness. Also thanks for taking the time to show us how to put the harness on our 4 month old 28 lb German Shepard Mix puppy. This is why we continually shop at Petsmart with our first dog Timmy and now Archie because the employees no what your dog needs and to out of their way to help you. Also thank you Ali for training our dog Archie in "puppy classes"

Great shop and rescue. Lupe knows everything there is to know about snakes! Awesome support for my…read morefirst-time snake owner daughter.

Pets have gotten much better treatment, not as great as it could be but better than most pet…read morestores. They also were extremely kind to me when I had a problem with my rat I had just adopted.

Wiggle Waggles / 6 Mutts' made goodie bags for Jackson Bark's Pupicnic, my boys and all their furry…read morefriends loved them... and to boot, Katie is a real sweetheart.

This place is absolutely Pup-er-ific! My animals have been enjoying Wiggle Waggles since day one…read more They have nothing but love for this place. The same goes for me. The prices are excellent and the treats are very high quality and made with people food!!! Nothing but the good stuff. The minute our dog hears the Wiggle Waggles bag his tail starts wigglin' and waggin'. My cat is the same. He loves the treats also. It's great. The place is conveniently located and the parking lot is huge. This place is an awesome treat for animals. They also have a menu for dinner items for your dog... I haven't tried them yet, but I have seen and heard nothing but good things about them!