My wife had 2 pairs of glasses to be redone due to prescription change. Was told on first pair…read moreabout a week and as she needed do her sunglasses as well before heading to Florida, She had them send in regular glasses which took 2 weeks to get them back. Then sent out sunglasses which ended up taking almost a month and then the side that goes over your ears was broken. They were an older frame for sure but no reason for that part of frames to be damaged when they were only doing the lens. Glasses were fine however will not return due to slow processing.

Left my contacts while on vacation and the company was nice enough to help me get an extra set to…read morelast me the rest of my trip!

Your review helps others learn about great local businesses…read more Someone had recommended Kittery Eye and I can tell you it was a good experience . To the staff and the doctor, I was treated well.

I find the end product inferior to the competition after spending over $2k for eye and sunglasses…read more But the worst is that after all my visits were through and I thought I paid for the glasses and visit in full, a few weeks later another mysterious invoice showed up in my mail for a $40.00 "administrative fee". Such a bogus thing to do and illegal as well. I never agreed to a $40.00 hidden administrative fee. That is so wrong!! I will be sure to tell everyone in town to go to the competition instead.

After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

I am working in Biddeford but actually live in Florida. I needed an optometrist and did not know…read moreanyone in the area. I went to this practice but actually saw Dr. Lehouillier (not listed in YELP). He was outstanding. Professional, accommodating of my schedule, more than fair in pricing and just a nice person. His staff is amazing. I am in the healthcare industry myself and his staff has inspired me to try to make all my patients feel as important and welcome as his made me. AND after following me for several weeks my eye problems are behind me! So impressed. I would recommend this practice to anyone and everyone.

Just got back from picking up my glasses. It was nothing like the eye appointment I had two weeks…read moreago. I was snapped at for not signing in (I didn't know). I was told to go sit in a room with another person and we read a sign that said that warranty work would cost a minimum of $25. I asked about it and was told by one of the employees that she couldn't explain it, and she didn't agree with it. A man came into the room and we asked him. He couldn't explain it either. I asked how they could charge for something they couldn't explain. I said it sounded like a "PFP" pure freakin' profit. I guess I need to find another eyeglass place, I mean, if they can't explain the charges to you, why buy from them?

Dr. Roy, Donna and Carrie were extremely helpful in guiding me to the best possible options for…read morecontacts and glasses. Explaining different qualities of products available and what would work best for me. They are extremely knowledgeable about getting the most from your insurance plan and helping you to make the right decisions in your eye care!

I had a friend go to Dr. Daniel P. Roy for an eye exam today. She sat in the waiting room for over…read morean hour and while she was waiting she could clearly overhear the receptionist and assistants discuss her chart "anxiety, depression, she's on Maine care I don't know why she's even here - she can't her eye glasses from us". Very rude staff and violating patient confidentiality. She ended up leaving after waiting 70 minutes for an appointment. The staff at Dr. Daniel P. Roy's office have no clue how to treat people. It doesn't matter what type of insurance anyone has - DO YOUR JOB! And above all, treat people the way you want to be treated. I would not recommend anyone going to this eye doctor.

I've been a patient for a long time. I originally was going to the Laconia location and then…read moreswitched to the Somersworth location when I moved to Maine a year and a half ago. Dr. Guarino is an awesome, nice doctor who is the only reason I'm not giving one star! I've had no issues coming here until recently in Somersworth. The office staff is rude and dismissive. I've been a patient with no issues all these years, but because I had an issue getting to my appointment once (paid the $75 fee for no 24 hour notice) and then unfortunately got hit with a migraine so bad it would have affected my eye exam on the day I was to go to my rescheduled date, they wanted to charge me $75 again for no notice. I argued that it wasn't something I could get a 24 hour notice for, that it hit me hard and was making it hard to use my eyes. The response I got was as if I was this ongoing problem patient that has always caused them nothing but strife with wasting the doctor's appointment times. That "it's extremely busy here and I don't have time to argue with you. I'll look in your file and see if I can cancel the fee but I'll have to put a note in your file to have you pay up front before your next rescheduled visit because you've canceled twice with not enough notice." Seriously?! Like I said to her, I've been a patient with no problems with appointments for years and the moment I'm not perfect I get a note in my file to pay upfront?? Horrible way to treat a loyal, long term patient who never had issues with appointments beforehand. I'm already looking for a new doctor because that's BS treatment. Completely unprofessional in the way they speak and treat patients. Dr. Guarino, reviews on google are also in agreement that it's clear I'm not alone that your office staff are driving away patients which is sad considering you're such a great doctor. Office staff play a very important role for doctor visits, they are the ones who deal with patients the most, they reflect on a bussiness. You can be the best doctor ever but it doesn't make up for being treated like dirt by your staff. My loyalty only stands when respect and consideration are involved by all people who are supposed to be caring for me when you aren't around and your office doesn't care. Good luck!

My experience was identical to the other 1 star review. Dr. Guarino is fantastic. Clearly cares…read moreabout his patients, explains everything fully and is very thorough. Office manager Jennifer is rude and condescending, talks down to you like a child and talks over you on the phone. For the sole reason of having to deal with her my family will not return. It's unfortunate for Dr. Guarino that she is chasing patients away from his otherwise excellent practice. The other office person (Carrie) was a pleasure to deal with but I will not give my business to anyone that treats me or my family this way. If Jennifer leaves the practice I will update my review to 5 stars and my family will be loyal customers/patients again.

Professional and kind, always there to answer questions and help. Trusted this practice for years…read more They listen and take the time to understand your problems which is rate these days.

I had my first appointment yesterday with Dr. Krieger and could not have had a better experience!…read moreThe staff was so warm and welcoming! The Technician Kim was super friendly and thoroughly explained every step of the process to me. I had a concern from previous eye care visit at a different practice and she assured me that she would bring my concern to Dr. Krieger and make sure that it was addressed during my visit. Both Kim and Dr. Krieger took the time to explain the images of my eyes from Optos, which helped me to understand my eye anatomy and how it affects my vision. Dr. Krieger had an excellent bedside manner, was very personable and very thorough. She reassured me that the concern another eye doctor had mentioned was not something that I needed to worry about and was able to explain why while showing me diagrams of the eye anatomy. At the end of the visit, Amanda printed out a copy of my glasses prescription and gave it to me without hesitation (something I have had to insist on at other places). She without any pressure offered to help me look at frames. The entire process was seamless and the care was excellent! I cannot recommend McLoughlin Eyecare enough!! I also want to add that I am a school nurse at a local school and McLoughlin eyecare took AMAZING care of one of my kids from school whose family struggles financially. It is very clear that they really care about the community and this is actually what made me decide to switch and go here! I could not be happier that I did! :)

This place is amazing. The best pair of glasses I've ever had and the prices are unbelievable…read more Both the owner and his son are very helpful, and friendly. I felt comfortable there right away. I've sent my family and friends and everyone has been very happy. Check it out!!

Excellent professional service. I had gone to a few big box places, expected to be unimpressed ,…read moreand I was. These guys ; small outfit in south berwick Maine are AWESOME. They have a good curated selection of frames with good separation of price points. The person I dealt with the first time Alex, knew his optometrics well, suggested an option I didn't know if, and matched my face shape to a frame shape well. Plus there's a lovely shop dog. I love shop dogs.