My glasses entirely broke, unwearable, during a vacation in the area. Half blind without my glasses, I got a ride to Associated. They were able to switch the lenses into a pair of sunglasses I still had, that were luckily an identical frame. They also helped make sure I had sunglass clip-ons to use until I could get a replacement. The place was clean, well staffed, and they provided absolutely fantastic customer service. Highly recommend for any vision needs. read more

Previously reviewed my Jun 2025 eye exam experience at Associated Eye Care. Today I visited their optical shop with my script, and it was an equally great experience. I was directed to a large selection of frames to start picking on my own. But then Tami joined me & added a few more frames for consideration. With her optics & shop inventory knowledge, I chose two new pairs. Couple days later, I brought in a damaged pair and Tami was fixed them same day. read more

I have been a patient of Dr. Kirn's since I moved here in 1999. I last saw him in 2019 and missed scheduling in 2021 (due to COVID). Finally got back on track in 2023, but they stuck me with a new guy who completely messed up my prescription and then blamed me. Go to schedule with Dr. Kirn today and suddenly I'm a new patient because I haven't seen him in 6 years. Doesn't matter if you've been with them for 26 years, you miss a few and you're nothing to them. I will NEVER go back. read more

I did not have a chance to see a doctor yet. Still, I spoke with the customer service representative and was amazed about her response to my problem: she asked many questions related to my eye problem, stating that she will consult with the doctor if I need an emergency visit and promised to call me back . And she called me back shortly after our conversation with the doctor's advice what should I do in my situation and, if my problem persists, I can call them back to schedule a visit. Very pleasant, professional approach. Thank you ! read more

Inept office administration kept me from getting a contact exam with my eye exam despite me clearly stating that I wanted one. When I contacted them again about setting up such an exam I was informed that I would have to undergo and pay for another full eye exam, despite having just received one, I wanted contacts so I said yes please schedule this. They claimed they had to talk to the doctor about it, they called me back two more times over the following week and we just repeated this conversation as I grew increasingly frustrated eventually giving up on scheduling with them. On top of this they didnt give me my prescription after my eye exam(illegal) and then refused to send it to me by any means when I called about it. read more

Discourteous help in the eye glass section. Never diagnosed my glaucoma. Luckily, I saw another eye doctor shortly afterwards who did. I had already lost some vision in one eye. Terrible place all around. read more

I've been to a lot of different eye doctors for some reason and I can say that this one was pretty efficient and great. My frames were ready way faster than expected and everyone was very helpful. I felt that Dr. Gordon was really genuinely interested in listening to my questions/concerns as well, since I experienced a unique eyesight scenario I love telling people about. Anyway I have heard that the sales people out in the frames section can be hit or miss. The guy I had was just great. He was able to help me make a decision about the fact that one of the frames I had picked out were super old ladyish and I'm 28. Thank you good sir. My whole appointment and frames were free under my insurance, so that was awesome. Guess that has nothing to do with them but it does show cooperation with insurance companies and affordable frames choices. I felt a LITTLE pressured to buy the glasses with special coatings but I totally didn't and can't tell the difference AT ALL. People tell me they look like they have more glare but like I said, can't tell. So yay! read more

I come here to have my eye exams when im home from school rather than going to the doctors near my university. I have seen Doctors Kirn and Gordon here and they are both superb. Most recently I went in to see Dr Gordon after having some trouble with eye-related headaches and having been given a bad contact prescription by another doctor. I was quickly given a full range of tests to make sure there was nothing seriously wrong with my eyes (I was recently diagnosed with migraine an d they took that into account). Doctor Gordon was extremely kind and thorough and really took the time to explain exactly what seemed to be going on with my eyes. She gave me a sample pair of contacts and my eyes and head started to feel better right away! The only reason this review isn't 5 stars is because I didn't buy new glasses so I can't speak to their service in that area. read more

I have been bringing my Mom to Dr Sasha Kean and team since 2104. Mom suffers from Alzheimers which can make medical visits stressful. I am so grateful for the caring, respectful and professional approach that Dr Kean uses with Mom. read more

Horrible. Deceitful. Manipulative. Fraudulent. I went to the Kennebunk office to get a simple color bind test for an application. I asked if they could do this exam, when they could do it and how much it would cost. The person at the first window said they could do the test but I would need to see the person at the next window. This is where the high pressure and evasiveness started. Without answering my questions they said they needed my name, address, bate of birth, social security number and insurance information. Then they said I would have to have (and pay for) a complete eye exam. When earlier, at the first window they said they could do a color blind test only. I asked again for the cost of such an exam and they would not answer directly. Instead saying it would be a $40 fee plus 20% of the exam depending on my insurance. As this was not a medical emergency or even a procedure, I fully was prepared to pay for this exam to complete my application. They not only cohered me to provide personal information, but were willing to put this through as an insurance claim. Obvious insurance fraud. I intend to pursue this with he Attorney Generals office of Maine. BEWARE...high pressure and seeking personal info. read more

I have been a patient of AE for 6 years. I'm having a recurring eye infection and requested to see a dr. After trying for 3 days in a row just to speak to the scheduling clerk, I was told that I would have to go back to an OD and have a referral. Wouldn't have upset me as so much had this not been the third time I've gone thru this process over the pass year. Last time I got an appointment with Dr. Jaccoma, drove to Sanford only to wait 30 minutes and get thrown over to an assistant. This time I learned my lesson and will go into Maine Eye Center in Portland to a proper practice that seems to be a bit more attentive to the patient. read more

My husband and I went on the 13th of November. I was told they would be ready by 21st and they were not. Then we were told a total of $989 I put $500 down then the insurance paid an unepected $150 extra and our total should have gone down but nope it went up by $40. Ummm last I checked when your insurance throws money at the bill it goes down not up. read more

I was vacationing in Wells Beach. I left home without bringing any extra contact lenses, I wear a monthly prescription. I got my eye doctor at home to email my prescription to me. I contacted Associated Eye Care to see if I could get a set of lenses. Not only did they have a pair of lenses, they gave them to me at no charge! When I inquired about the price, I was told it was a sample and there was no charge! Thoroughly appreciate the kindness! Lovely folks! read more

DO NOT GO HERE! I went here thinking they would be wonderful. When I had called to make an appointment earlier this week and gave them my insurance information I was not told I wasn't covered here. Then today, when my Wife and I went in to get our eyes checked, yet again, we weren't told we didn't have coverage there. Once I made it into the room, while I was still talking with the assistant before anything started the woman from the front desk came in and wrote something about my insurance on my folder/paperwork. What she wrote is that we weren't covered. Wouldn't you think at that point it's when you let someone know they aren't covered and give them the choice of having their appointment continue or not? NOT HERE! They proceeded with the eye appointment and doing tests and anything else they could. It wasn't until after they tried to schedule me for another appointment for contacts that I wasn't covered. I have FEP Blue Cross Blue Shield Vision, I even have the High coverage one. Too bad all the money I spend on that throughout the year is pointless now. So instead of having the eye test, contact fitting, glasses and lenses all free and covered, they decided to charge me and my wife $70 a piece and told us they were doing us a favor. I will never go here again, and I do not recommend anyone else do either. read more