Fantastic experience, everything they said they were going to do they did. Kitchen looks amazing. Done in 3 stages, cabinets, countertops and then backsplash. All 3 teams were excellent. I highly recommend Kitchen Magic, they were outstanding. read more

Would not recommend using Kitchen Magic for kitchen remodeling. While yes, the final product is good, getting there was awful. They sent the wrong supplies 3 different times, the counters had to be redone 3 times due to communication error, we didn't get the right drawer we asked for due to someone ordering the wrong thing (ended up getting our money back for it because it wasn't worth all the issues they seemed to be having), hinges and knobs weren't sent, the list goes on. I can say it comes down to the communication with the project manager to the team and to us was lacking to say the least. If we wanted any kind of update, we had to call or email and she started not even responding to those until there were 2 or more. Extremely unprofessional, unorganized and very poor communication, just an awful experience. They always seemed to place blame to the contractor or anyone that wasn't them which I really did not like. I was told on several occasions that the contractor was the one that messed up which should have never been said as we spoke with the contractor daily, got more updates from him and he showed us the paperwork that said from Kitchen Magic exactly what was done wrong to be done. the contractors are relying on the project manager to communicate correctly and in our instance that did not occur throwing the entire project into shambles. The project went on for 2 months and still going due to them not sending a knob to the cabinet which we were told to screw on ourselves which is fine. Do not recommend. read more

This is a 5-star installation We recently had our kitchen cabinets refaced and I could not have been more pleased. The first meeting to the final finishing of the cabinets went very smoothly. The first individual we spoke with, outlined the process, provided pricing to showing color samples. All questions were answered and we did not feel the least bit pressured to moved forward. Actually, it was the opposite. After that first visit, we were ready to move forward. The second individual came out and spent about 4 hours obtaining all measurements, again answering all of our questions. The final team were the installers. They were incredibly talented professionals arriving on time, sealing off the area they were working in so as not to move dust throughout my home, and responding to any questions I may have had. The finished job was incredibly beautiful as it was not just the refacing we did but also added inside cabinet amenities such as rollouts, flat pan separators and their very special version of half-moon shaped lazy susans, made for deep corner cabinets. I had only one follow-up service call and they responded immediately. I look at it today and have to wonder why we did not do this sooner. This was a great experience working with Kitchen Magic. read more

Excellent service from start to finish.. Installation was a breeze..perfect fit

We had an appointment march 15th at 4:00. The representative showed up over a half an hour late. No text or call to tell us he was going to be late. My husband sent him away because how can we trust someone to work on our home if they cant be on time. Very disappointed. No follow up from them at all. read more

I would like to warn everyone! This company falls way short of having any business Integrity. Warnig! Do not give a cash or check deposit,only a credit card because you will experience poor workmanship and poor quality cabinets , this is a refacing company that claims they provide custom cabinets. When the cabinets arrive and you inspect what you purchased and is not what you ordered , good luck trying to get your deposit back. This company is horrible, they left my kitchen a mess and never resolved the issues. Next step small claims court, this is how bad it is. after reading other reviews, looks like many customers have the same issues. Don't risk it there are may other companies that do a great job and quality workmanship read more

Kitchen Magic has been calling me non stop for about a year. At first, I agreed to have them come out and give me an estimate, however they had to cancel twice because of scheduling issues on their end. Then I decided that I was no longer interested. And yet they kept calling. So after a million phone calls I agreed (again) to another meeting. They told me it would take about an hour, so why not, right?! Long story short, the sales person was 35 minutes late and was at my house for 3 hours!!!! On top of that, the estimate he gave me was outrageous. I have never heard of such prices. When I told him that I was not interested, he actually got annoyed and even a bit pissed off. Overall the experience was not great. I would recommend to shop around. read more

We hired Kitchen Magic for a fairly large project that entailed ripping up the entire first floor of our home's flooring and replacing it with tile throughout. We also needed 2 new upper cabinets and 1 lower, matched to the existing cabinets. The cabinets were to be brought up to the ceiling, and topped off with crown molding. The backsplash was to be ripped out and replaced. All baseboards were to be replaced where the tile was put down. We also ordered 2 double pull out drawers for trash barrels. Granite countertops were purchased to replace the old ones. Initially, we had planned to use their plumber to re-hook up the kitchen and bathroom sinks. This project, unfortunately, had issues from the start. The job began on 6/18, and from that time until 7/9 we had to call an emergency electrician (stove began sparking when tile guys plugged it back in after screwing the electrical box back to the floor), an emergency plumber was called, due to the kitchen sink leaking during countertop installation, and a light fixture in the basement was broken during construction. These are things that can happen during projects like this, and Kitchen Magic has offered to reimburse for damages with proper proof (proof was provided immediately). I want make very clear, that the subcontractors have done good work. The issue stems from Kitchen Magic's deficient customer service, and poor communication, both internally to one another, externally to the customer, as well as when placing orders. No clear timeline was defined. We were often left questioning when a particular part of the job would take place, and who would be doing the work. When dates were given, they were often changed. Verbal promises were made by the salesman, that were not honored because "they are not in the contract". (This part, we as homeowners must take responsibility for. We thought we had asked the proper questions, and did not expect to get taken advantage of, but ultimately this is our "fault") Between my husband and myself, we have made and received ~50 calls in 24 business days. We both work full time, and the majority of these calls resulted in our being put on hold for 10-25 minutes on each call. We have had to wait extended periods of time for materials because they were not ordered at all, or the wrong materials were ordered. On three occasions we were missing items, which led to the delay of the project (cabinet items were missing upon first delivery, cabinet drawer pullout missing after second delivery, and the wrong baseboard was ordered. The baseboards were ultimately picked up at Home Depot by the carpenter, after waiting 1 month for delivery.) Items that ARE listed in the contract, had to be fought for via email and phone calls. I was told twice by our project leader that the items were not in the contract, and I had to point out that they were. All paperwork has been signed and we are supposed to receive reimbursement for damage done during installation in the amount of $1148. After several of my calls revolved around how unhappy we have been, due to the multiple issues and poor customer service we received, Kitchen Magic offered a refund of $250. This is approximately .07% of the full cost of our job. I do not feel this justifies the many hours we had to take out of our work days to field calls to the company, work our schedule around their poorly organized, often changing delivery dates, and waiting an additional month for completion, due to their lack of internal communication. I only agreed to this amount because I wanted to be done dealing with the customer service team, and I did not expect they would offer any further reimbursement. We have tried to remain patient and understanding, however, their customer service department lacks training, organization, and empathy. I would not recommend Kitchen Magic. read more

If you want a sort of inexpensive cabinet refacing project, try Kitchen Magic. If you want the project done correctly and on time, DON'T USE Kitchen Magic! Everything started out just fine, project was scheduled and was told it would probably take 3-4 days to complete. On day 1, the installer discovered that he was missing needed materials and other parts were incorrectly measured, so he did not work on day 2 as I waited for another delivery. At the end of day 3, the project would have been wrapped up except for the installer discovering that cabinet doors didn't open fully and bumped into each other because the doors were incorrectly measured. The draftsman came back on day 4 to re-measure. After this came a comedy of customer service errors. A pile of garbage from the job was left out in front of my house for a week before they picked it up. The new cabinet doors came the next week without any notice...the delivery guy frantically called me while I was at work wondering why I wasn't home to receive this unscheduled delivery. So then I tried to call and schedule the installer to come back to finalize the job and fix the bad doors, but nobody was ever available in their office to take my call, and then no one called me back or responded to emails. No apologies for the delays and errors or any follow ups to make sure things would be fixed. Finally the installer came back to put the new doors on, and then of course they were incorrectly measured again as the replacement doors and their "fix" caused the doors to not be centered and are too close to the edges of the cabinet frame. The doors were measured incorrectly a third time! So a 3 day job turned into a 2+ week job and it wasn't done well after all of that. Doors were measured incorrectly 3 times and the customer service was terrible. I asked for a partial refund because of all the screw ups and they told me they can't refund any money because they claim they fulfilled their contract. So spend a little more money to get a quality place to do your kitchen, stay away from Kitchen Magic! Find a place that knows how to use a tape measure and cares about their customers. read more

I had kitchen magic install coriander countertop and backsplash years ago and they come back and repair any defects without hesitation. This year I had them deface my cabinets and replace defective ones already in place. My whole kitchen came to life again when the job was complete and I am extremely satisfied with the workmanship and design. They stand behind their work and I highly recommend them to anyone looking to deface or replace! read more

Don't do it! Biggest regret I have. Wasted money. All of my stainless steel is scratched or dented. My wood floors are scratched and gouged. Carpenter was rude. read more

Wow! Second time we were completely blown off while waiting for our scheduled and confirmed appointment for just an initial estimate! I had actually called twice to confirm - first to wait 10 min. for a voice mail message to pick up, and the second for numerous rings before a live person finally answered! I even called a 3rd time the night no one showed up, and I then was questioned by someone (who referred to me as "Miss" although I had given my name) about whether I had "confirmed" my appt. that he had marked in the calendar. Ok, maybe they are disorganized with their salespeople, but they couldn't even try to call us to clarify any confusion on their end? Losers! read more

I used Kitchen Magic to reface my kitchen, the experience was great. The initial meeting with the sales rep was a good one and we decided to go forward that night and the experience was great from beginning to end. Our kitchen got a facelift and it looks brand new. The company stands behind their work and they were professional to work with. My kitchen is over a year old and I love it every day. read more

This company genuinely cares about you falling in love with your kitchen all over again. They know that the kitchen is the heart of the home, and they wanted to make sure we feel happy cooking and enjoying our meals there while connecting with loved ones. My mom had our kitchen done by Kitchen Magic and it was such a pleasurable experience throughout the whole process. At the end of the day, we were so fulfilled by the joy a new kitchen could bring to our home! Thank you Kitchen Magic!! read more

I like the counter tops but the whole experience was a bit of a nightmare , so many different people to deal with, they took almost a month to finish, i could have been a better service. read more

This the worst company I have ever hired, customer service is really sucks. They did a good job on the cabinets that's all. They did a bad job on the tiles. The sale representative lies, don't trust them. I will never ever hired this company. Do Not hire them they would stole your money and gave you a nightmare . read more

Such a great company! Dedicated people who go above and beyond to create your dream kitchen. A wonderful experience from start to finish. Taking the time to explain procedures and answer all of your questions. Couldn't say enough about the exceptional work and the great values this company possesses. I trust them and would recommend to all of my friends for their kitchen needs. read more

I wrote a negative review about this business on Saturday, Feb. 9 because I spent a second Saturday waiting for their estimator to arrive only to be told he was running late and could not make it. I was called first thing Monday morning by one of the owners of Kitchen Magic apologizing and promising to get an estimator here first thing this next Saturday and saying I would get a courtesy discount for all the trouble they put me through. So I'll say a tentative 3 stars and check back in next week when I see if they come as promised. read more

Everything easy along the way. Experienced installers, accommodating, pleasant, will work with your wishes.

Worked with Rob Silvestro as my design consultant. He was very knowledgeable about both the cabinet refacing procedure and the different options for counter tops. He was able to answer all of my questions and concerns. In addition he was also very patient with my changing my initial choice on cabinet color. Overall he was professional and wonderful to work with. Highly recommended read more

Kitchen Magic refaced our kitchen cabinets and we got new quartz countertops and subway tile backsplash. We were very pleased with the work they did. Everyone we dealt with from Jill and Chris and the cabinet installers we were very pleased. We liked the fact that we didn't have to wait a long time between the installation of cabinets, counter top and backsplash as soon as one was finished the next one was there to complete his job. My friend liked my kitchen so much she had them remodel her kitchen. Great job Kitchen Magic, keep up the good work! read more

This is the best company we have ever worked with. They are prompt, courteous, and do a wonderful job. We did our kitchen with them. We loved it so much that we did three bathrooms and a shower with them the next year. We can't rave enough about their work and products. Beautiful materials and precision work. The kitchen was done in 2.5 weeks! If you want a great experience and top results use kitchen magic. read more

I called their long island, ny location to remodel our kitchen. i must say i'm impressed! joe was the rep we met with and he was professional, knew his stuff, etc. sent me a sample of our cabinets within 48 hrs, kitchen is currently scheduled for 2 weeks, 2 weeks ahead of time, if their installation is this good i will write an update! read more

Kitchen magic refaced our cabinets, replaced the floor and counter. We did have some bumps along the way. Our floor was not installed correctly. But to the credit of Kitchen Magic, they replaced the work and stood behind everything. They worked with us until we were happy. Our kitchen looks great and we are very happy knowing that when there were problems, and there are always problems with renovation, Kitchen Magic was professional, courteous, helpful and was willing to work with us to accommodate our needs. We are very happy with the results! read more

They get 1 whole star because the carpentry was done very well. We were promised the kitchen refacing should only take 2-3 days since it's a smaller size..yet it's been 3wks and we still don't have a full & ready kitchen. Between the horrendous lack of communication that has delayed this process, babysitting the project manager, the carpenter scratching our floors, the incorrect measurements (which were done 3x by all different people), and the plumber coming over to tell us they'd rather come the following day because it would be "easier", I now know to NEVER recommend this company to anyone. If you choose them - make sure you take plenty of days off from work. Fingers crossed we get this kitchen before 2017 - who knows what will happen next at the rate these guys are going. read more

The company is very committed to doing a good job and they will fix anything that you don't like or that bothers you. We had a refacing of our old cabinets done. We changed them from an oak finish to a antique white laminate. The doors look great. The new drawers and soft close hinges are excellent. Two doors were replaced for small defects I noticed about a week or two after the job was completed. They came back and replaced them without question. They definitely want you to be satisfied with the job. We began this project after we made an appointment while walking out of our local Costco store. They came and gave us a separate quote for the quartz countertops and another quote for the re-facing. We agreed to the refacing quote but felt that the quartz quote was very high (Approx $160/ft2.) We were correct, I obtained 2 more quotes , one was $125/ft2 and the best I could find that came to $81/ft2 for the exact same product, Cambria Buckingham. In the end I went with granite at $70/ft2 from a local granite supplier. Savings of $4500, which paid for my new 3/4 hardwood floor. So, I feel like I should say something to Costco about that. Overall, I really liked the draftsman who came to the house and did the measurements, they were extremely accurate. The salesman was very polite and they made all their appointments on time. The job was done within 2 days as they had promised. read more

I was interested in the company following the Philadelphia Home Show and I scheduled that day an in-home appointment to design a new kitchen. Had a great appointment and the next step was to receive the quote and a kitchen design/ layout and to decide on next steps. I understand the information was delayed due to an illness, but all I received as a single number for the cost of the project, no design, no break-out on cost. Everything came in significantly higher than my budget, which we discussed, and more than the competition. I was also a bit annoyed at the process was not to provide a break-down of costs. This is deceptive selling tactics and should always be avoided. You never fully understand what costs are included and those that are not. I did receive a call from the general manager and he tried to explain this is their process but that should have been made clear up front and we could have avoided everyone's time. I don't do business with companies that deploy deceptive sales tactics. read more

Walked by a rep today in BJs Wholesale and was asked if I wanted to update my kitchen. I said "no thank you we just remodeled" and under his breath he said "sure you did". WOW what nerve!! We actually did just remodel too!! What a terrible representative of this company. We complained to the BJs mgmt that we pay to shop here and don't need to be harassed. Will be calling Kitchen Magic to complain tomorrow. read more