Customer service is at an all time low. I quit going to Kitanda because they are only focused on money but thought I would try again today. I ordered a hot tea with honey and went back to ask for more honey because I didn't taste any. I was told I would have to pay for honey from the person who took my order originally. I said I already paid for honey and she said yes I know. So, they are charging for additional added honey when there was no honey to taste. Now they give one bag of tea regardless of size ordered and charge for ore bags and anything added. Why is the owner and management of this coffee shop so concerned with their employee conversations, culture when they have little regard and very little attention to customer experience and satisfaction. Months ago, the district manager made sure to tell employees to not allow me to split my two bags of tea into two orders because I wasn't paying for the added honey. Seriously?!?!! When I used to spend $30 a day every day they want to give yet another reason to not give them business. Ugghhh! Customers are numbers and not people. Point made over and over now. I guess I am a very slow learner or hoped for better. read more

Kitanda Espresso & Açaí - Dirty tables and no one else seated but me. - Coffee & Tea Near Me - Redmond, Washington

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We were in the area so I decided to grab some food for our kids. The place is pretty spacious and there was plenty of room for dine in. Service was ok. The people were nice but the knowledge of the cashier could be better. I asked what was in the avocado smoothie and he said "milk and avocado". So I asked what would make it sweet since that doesn't sound like it would be sweet at all, and he said that it's just those two ingredients. I ordered it and then I went to the self service kiosk and saw that it came with condensed milk as well... I ended up asking the lady to switch it to honey instead which they did. The smoothie was ok, it was a little too liquidy for it to be a smoothie in my opinion but my kids love it so it's all good. I also got some mini chicken cones and that was standard. Price was a little high imo. The size of the smoothie was small for $9. Overall, it was ok, nothing special. read more

Kitanda Espresso & Açaí - Avocado smoothie - Coffee & Tea Near Me - Redmond, Washington

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Great Brazilian cheese bread! It's warm, chewy and cheesy. I ordered one of the classic breads and a Brazilian latte. The latte was more milk forward. The service was quick and there's enough space to sit for small groups. There's also all the outdoor seating in the Redmond Town Center. read more

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Great spot for protein smoothie and coffee, opens relatively early and no rush. Got the 16oz hero smoothie which is large and smallest drip coffee which was nice read more

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Love the hard working staff. Will be back!! Love the cheese breads. The beef pockets are delicious too

Ordered an açaí and a Pao de Queijo through DoorDash. The açaí was a little too sweet for me, but it already exceeded the majority of the places which sells açaí in the states. Of course, it cannot compare with the ones I had in Brazil, but again, no complain for something that I could get in the states The cheese bread was definitely on the more salty side. To be fair when it was delivered it was already a little cold and hardened so I'd rather not comment on it as it would not be fair for the restaurant. I would definitely try it in person another time. read more

Kitanda Espresso & Açaí - Coffee & Tea Near Me - Redmond, Washington

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For nearly a year, I have been coming to this Kitanda and have spent time (and money) practically every day. I have also been to the poorly managed Kirkland location, the old Starbuck's Alderwood location, the Southcenter store and the one in the converted Starbuck's location in Shoreline. Sadly, after today's surprise directive from the area manager after her son who works at this location told her that I choose to not have two tea bags at once and split them into two and she said I could no longer do that, so he informed me when I went to counter to get the second cup (not telling me when I ordered the first bag) and it has been something their staff said would be fine to begin with. Their tea price is the same for all sizes and they charge .75 for adding honey. No refills. Water must be really expensive! Ironically, her son didn't even charge me for the honey when I ordered the tea, but yet he wanted to ensure I couldn't get a second tea with the second bag any longer?!? So long Kitanda. Your policies and lack of excellence in customer service have finally taken their toll on me. I know it doesn't matter to the owner or area manager what I say, but this seems so petty and cheap. Ridiculous! Congrats on putting up a television on the product shelf that you fail to keep stocked. Now your staff can watch soccer and be more distracted! The ambiance is already loud - loud music mixed with the loud machines, customers talking loudly to hear over the music and staff yelling. The TV will definitely contribute to a "customer friendly" vibe, right?!? read more

Came in after ipic with family so we could grab a quick americano. Taking order was quick, but it went downhill after that. It was after 4pm on. Sat. Ambience was warm , and seating available, but dirty tabletops. There were 2 other people who ordered before us who were sitting and waiting for their orders. I should have taken this as a sign to leave and not wait around but oh well. The first person complained their bowl was incorrect then the lady after that-- I watched as a high school looking employee just made a mess at countertop adding whip cream to her drink as that was left off apparently. She had to then ask for another bigger cup to put it in, and clean it all up herself!! I was shocked he didn't offer! She had to go get napkins and clean it up off her hands and counter herself. This was the pickup counter- so Im sure there was a rag up there just for that. She seemed really annoyed. To make matters worse, the girl behind the counter was snickering with the guy, and it was just unprofessional. Seemed like it was a lemonade stand with middle schoolers. By that point we were 10 minutes in after ordering. Not exaggerating, and no one else is behind us. I hear what seems like a latte then being made. I look at my husband like thats not what we ordered- I was just annoyed to be waiting for that long and literally by that point at the 15 minute mark, I walked away with the kids and let him pick up the drink. He said they had to remake it cause they made a latte instead of americano. Total time wasted was over 20 minutes. Witnessing the rude service behind the counter - I cant remember the last time I encountered such attitude. Will definitely not be returning here and will next time do Starbucks after a movie. At table, by fireplace. the holiday decor still had the try me button on it. The kids were kept busy with that I guess. It should be removed though and batteries added to it. It was like a poinsettia centerpiece candle. read more

Service was fast and friendly. Price are fair. The açaí bowls are delicious. The coconut bun is absolutely delicious (tasting like a bread bun version of a macaroon). The Brazilian latte was tasty with a nice balance of sweet and frothy with good quality espresso. Plenty of indoor seating as well. read more

Wonderful, strong coffee!! Would go in to grab a coffee any day! The ambience is ok-ish inside.It can definitely be cleaner! Açaí bowl I selected had all the frozen fruits in, was expecting it to be a bit better.Its an all Colombian store with a variety of Colombian snacks. read more

Kitanda Espresso & Açaí - Brazilian Latte & Frutas (FR) acai bowl - Coffee & Tea Near Me - Redmond, Washington

Stayed across the street from this place. Was looking for coffee but instead stumbled upon this place. Smells are great and counter service is good. I thought the pricing was great for a açaí bowl but when I got the bowl it was a lot smaller than expected. However, it was very very good and much needed. read more

My sister was craving an açai bowl so we decided to stop here before heading to Paint Away next door. She liked that she was able to customise her bowl and get strawberries and honey like she wanted. I'm not really an açai person, but her breakfast looked pretty delicious. I decided to get their Sausage and Cheese Kitanda Bread with the egg removed and it was pretty delicious, but way too oily and filling despite being so small. It's the kind of food that tastes good while you're eating it, but makes you feel like trash afterward. My sister got an iced soy milk vanilla latte and I got an iced oat milk mocha. The coffee here is delicious and I loved how balanced the mocha tasted. Not to mention this is the cheapest coffee we've had in a really long time so in terms of value, this place is amazing. When we walked in, another few people cut in front of us in like so my sister decided to use the screen in the corner to order. A lot of things that they had in stock were marked out of stock on the screen including a lot of their hot food so only my sister ordered on the screen. We found out afterward that the oat milk that was marked out of stock on the screen they had so it was frustrating that my sister got soy instead of what she normally gets. I feel like it's not difficult to update what's available on the screen to reflect what they have in the store and it's not like it was busy. We also had to wait a really long time for someone to take our order which was surprising because no one else was waiting. We loved that all their napkins and cutlery were compostable and then they had clearly labelled bins to separate trash. Their condiment bar was organised and stocked. The whole cafe as a whole was clean and it was easy for us to find a nice table to sit and enjoy our breakfast. Maybe it was because it's the middle of the day on a Friday, but we loved the vibes. read more

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Solid food and who doesn't love Brazilian bread. The lean pastrami, spinach, and cheese sandwich was a perfect snack with my coffee. At ~$5.50 it is pricey for the size but it was delicious and enjoyable. I wouldn't drive out of the way to come here but with a selection from açaí bowls, smoothies, coffees and unique bites, I would come back again if I was in the area read more

Very nice ambience. One of the best atmospheres in my opinion. They have some winter specials on their menu. The Chococcino is divine. I highly recommend it. Hot cocoa was average - very slim in my opinion. Egg nog latte was decent. Service is quick. The coconut dessert was also tasty (bit sweeter for my liking though) read more

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Food is good. NOT The problem. I enjoy the options, it's clean, fresh, and often times the best choice considering the area. The service is close to 1 stars- but giving them 2 as a rated amount due to 1- 2 rare employees that's do a nice job (too bad I rarely see them working.) The customers feel rushed, not heard, and I often feel irritated with the lack of rules/ good communication. My orders are often slightly wrong, I hear/see them slamming things all over the place behind the counter, workers seem unhappy, and hardly ever let you get your rewards points in before they charge you. I wish they would work on the service here. It could be such a better environment to want to be in/study in. read more

Kitanda Espresso & Açaí - Coffee & Tea Near Me - Redmond, Washington

Delicious!! Coffee, açaí bow and breakfast sandwiches were great! Fast, delicious! Thank you read more

These 3 staff are not rude but treated me with racism. They wouldn't look at me, ignored me on my question, I wanted to order from the counter not the tablet kiosk because I got some questions (my first time coming here), they took orders from the two ladies that were ahead of me in line, I waited a whole 7 MINUTES at the counter and zero acknowledgment of my presence, they just don't like customers apparently. 3 people running the store and all of them are making food. A short simple 'Hi, I'll be right there with you' would be nice. After I placed my mobile order, another guy came in and one of the staff actually stopped what he was doing to take his order, HOW RIDICULOUS! read more

Kitanda Espresso & Açaí - They all treated me like this and ignored my presence for 7 minutes while I stood in front of the counter. Racist behavior - Coffee & Tea Near Me - Redmond, Washington

Never come back again. First time visiting. Wound up waiting over 10 minutes. Stuff is just chaos. Never got my order. Just got a refund instead. read more

i think i have only ever eaten good food here. i've been told that the flan is very authentic. i do think the acai bowls are overpriced. i also don't know why it's always so cold in there read more

Love that they have gluten free options/their Brazilian bread. The staff is always friendly and willing to help. I like that I can take my puppy inside and they're usually helpful with water for her as well. Great food, great people. Highly recommend! read more

Food 5/5 Service 5/5 Ambience 4/5 This was my first visit here and boy was I blown away by the wonderful coffee. I am not a coffee aficionado, but I know what I like and that is a rich, creamy, caramel like flavor with the right amount of smokiness. My Brazilian latte was perfection. I love that hint of sweetened condensed milk. I also tried the Romeo and Juliet, the Chicken fajita/cheese and the chicken cone. I didn't realize that the Brazilian bread was gluten free (even though I made it before), this was so yummy with that perfect gooey chewy inner part. That Romeo and Juliet was amazing with the guava and n mozzarella. Everything was delicious. The staff was friendly and even one of them spoke Portuguese which gave the place an authentic Brazilian feel. I really love this family run business. read more

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Jillian and Izadora are great workers and they make kitanda a good environment. The food was great!!!

The guy at the front counter was so over it he acted like he didn't want to be there and didn't listen to like half the stuff we said. Also the counters were very dirty all over and the whole place just seemed like it needed a good wipe down, the floors, the counters, the chairs. The patio outside was cleaner than that mess. The biggest reason why I'm giving a 1 star review is because over half of the menu is for açaí bowls yet when we got there at 10am they said açaí won't be ready for another hour. How in the world??? Yall open at 7am, clock the fuck in. Boo do better. No wonder why nobody visits this place. read more

This is my new place for Acai' bowls. I have tried a few different ones. I can order online and my order is ready when I arrive. The bowls are great. Not crazy about the egg sandwich. read more

Kitanda Espresso & Açaí - Coffee & Tea Near Me - Redmond, Washington

Waited in line for 15 minutes and they managed to serve one customer, so we left. Service is unbearably slow.

Sometimes you just need a caffeine pick-me-up in Redmond Town Center. I'm disappointed the Brazilian latte tasted no different than one I could get from Starbucks, not that I'm a supporter of the chain either. The condensed milk maybe adds some density to the drink, but essentially it was just milk with a splash of coffee. The rest of the drink menu is standard and if what I received was representative of other things, then consider me unimpressed. I don't need award winning service for basic coffee, but it seems the staff would rather continue on their conversation rather than start my order in a timely manner. read more

Kitanda Espresso & Acai has been a Sunday routine. After boxing, my boxing buddies and I grab coffee here and hang out for an hour or so. It's been a fun time, and it helps that there's solid coffee here to perk you up after hitting the bags. I'm a fan of the Kirkland location, so when I learned there was one in Redmond Town Center, a place I frequent since my boxing gym is located here, I was happy to have this as an option for a caffeine jolt or cheesy treat. It's been nice being able to come here on Sunday mornings when the place isn't too busy, with just a few patrons inside, or getting takeout. I usually just order a drip coffee, which is always solid. But when I want to splurge, I do like their famous cheese breads, which they have a variety of. My personal favorite cheese bread option is the Romeo and Juliet, which is a guava paste and mozzarella. The guava paste really seals the deal, adding a sweetness and slight tart flavor to it, with the cheese. But really, even if you get a simple cheese bread on its own, you won't be disappointed. They're that good! For something more filling, their acai bowls are awesome! Glad to have Kitanda in Redmond Town Center for a post-boxing hangout. Space isn't too large, but is enough space for a large group. There's also a couch here if you plan to lounge, which is easy to do here. read more

Kitanda Espresso & Açaí - Romeo & Juliet Cheese Bread - Coffee & Tea Near Me - Redmond, Washington

The service here is absolutely the worst. That was only 5 people ahead of me and I still had to wait at least 20 minutes to order and another 20min for my food. It's always been like that they have 1 person to take orders and prepare the hot food which is the biggest hold up especially if they are not a motivated or efficient employee.I don't understand why they don't put more stuff on to help with the situation.Wouldn't you want to serve your customers faster So you can sell more? read more

Food and drinks are generally good. Just find their mobile app to be worthless. You order 15 min ahead and you arrive there but there's no designated area for pickup. So you stand in line while all these people who are ordering AFTER YOU get their orders BEFORE YOU. By the time you get to the front of the line, you find out that they haven't even started on your mobile order. Even people standing behind you get their orders before you! So ridiculous. I got rid of the app. read more

Hate to have to update this I still love the staff but the past 3 times I have been here they have just always been out of the Kitanda sandwiches!! :( and the pastry they heated up was cold/frozen in the middle! read more

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The açaí bowls are good here but I think they are storing them differently because now the acai is very icy and hard. Please go back to the way you used to store it. It used to be smooth and easy to mix. Now it's icy and so hard to mix. read more

tldr: Brazilian cafe. great spot for a quick bite, known for their coffee, acai and specialty bread! This spot is right next to Redmond Town Center, so it's great for a post-shopping treat. I found it on Yelp and was intrigued by their kitanda bread. Their websites says this is "a cheesy Brazilian snack made from tapioca flour that is fluffy on the inside and satisfyingly crispy on the outside." Plus, it's gluten-free. I ordered a Nutella kitanda and a Doce de Leite (Brazilian caramel) kitanda. They were good and the taste and texture of the bread matched the website's description perfectly. The Doce de Leite is overwhelmingly sweet, so be ready for that. I also got a Marengo (acai, coconut water, strawberry) smoothie, which was insanely refreshing. read more

Kitanda Espresso & Açaí - Coffee & Tea Near Me - Redmond, Washington

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Horrendous experience I will never be returning. I waited over 30 minutes for my smoothie bowl, while watching the employee cut each individual banana and strawberry for every bowl. What smoothie shop doesn't prep their fruit?? And then the size I got was apparently the small size even though I believed I was ordering the larger size and was never asked what size I wanted when I ordered. When I finally received my tiny ass smoothie bowl there was no apology for the wait or even an acknowledgment of it. read more

Kitanda Espresso & Açaí - Coffee & Tea Near Me - Redmond, Washington

I was here for two days for a sporting event. Made the mistake of coming here each morning. Each time part of the order was incorrect, and the wait was over 30 minutes!!!!!! I love a small business, but this place is in serious need of a rework. read more

Likes Fresh breaded snacks under $5.00!!!! The last of its kind, I purchased a delicious hot dog with croissant like bread for $2.30!!!! Delicious hot fresh love it!! I gotta check out their acai bowl next time, its smells Dislike This cafe smells too much like baked bread and melted cheese thats been sitting for 10 hours under your nose. Also the cafe wasn't too clean in certain sections. They need to ventilate their air better. read more

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First and last time to this location. Waited in line 29 minutes to order. It took 47 minutes to get two coffees. An additional 8 minutes to get our simple sandwich orders. A lunch order shouldn't take this long. It's unreasonable for a business owner to expect customers to return after this kind of experience. I enjoy the food but it's not worth the wait. The process and service is appalling. read more

The food is great. My kids have grown to love the cheese bread, brigaderos and kibe. However: The customer service is very lacking. I have given them more than enough chances as I'm always at RTC for kids' activities. They ignore me, forget my order and then stare at me like I'm stupid while I'm waiting. They ignore you when you ask questions.....it's odd that my husband has never had a bad experience but I do every single time I go. Makes me wonder if men are treated better? Either way, very disappointing and today was the last straw. read more

Hate doing this but after many many years of being a loyal and almost daily customer to both the Kirkland and the Redmond locations, we were told today that we could not make a simple swap to their Lena açaí bowl (honey instead of sweet condensed milk), which we have always made before. Apparently it is "company policy". Not sure what Kitanda gains from this but as a customer, it's disappointing. I understand if I am asking to swap sweet condensed milk for something of a different category (fruit, granola),or more expensive but the swap we requested is 1 for 1. Not really worth upsetting a regular and loyal customer who has been getting that exact same thing for years! read more

So glad I discovered this spot! I ordered a Brazilian Latte and the Sausage, Egg & Cheese sandwich. The Brazilian Latte is absolutely delicious -- it's like a regular latte but with condensed milk, which makes it slightly more sweet and creamy. I love it! The sandwich was filling but still light, which I appreciated. The bread for the sandwich is naturally gluten free, which made it a bit more spongy than "typical" sandwich bread. I will definitely be ordering from here again! read more

Kitanda Espresso & Açaí - Brazilian Latte and Sausage, Egg & Cheese -- yum! - Coffee & Tea Near Me - Redmond, Washington

Love all the options when it comes to food and drinks especially the coffee. I'm obsessed with the bowls. Wish the service was more warm though. read more