I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Do not trust them. They came out, gave an estimate, then after paying a deposit decided they…read moredidn't want to do the job leaving us high and dry. Now we have lost time in getting the work done.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Adam came by the house today to see what was causing our well water system to not operate…read morecorrectly. He checked the system out and it appears that a check valve and part of the pressure switch had gone bad. He replaced the parts and got us back up and running. Mermaid always gives 110% when it comes to taking care of their clients. I would HIGHLY recommend them to anyone that has water system needs. Thank you to all involved. Ritchie

I live in College Park, and I knew that my water (municipal water) was leaving gross scale on our…read morebathroom fixtures and was therefore hard water. I also noticed that our water smelled very heavily of chlorine. I wanted to hire a company to soften our water and install a reverse osmosis drinking water system, but I honestly didn't know where to start. Something like 20 years ago in a different state we had purchased a Culligan water softener system, so I started my quest to look into water softener companies by calling Culligan. I am a member of Costco, so I also called Costco's water treatment folks, who happen to be Carroll Water in my area (who sell EcoWater systems). Both the Culligan and the Carroll Water systems seemed nearly identical; both use electricity, have electric timers for their salt water washes that you have to pre-set and worry about re-setting if the electricity goes out, are rather large systems, etc. One was a bit more expensive than the other (it actually annoyed me to no end that EcoWater/Carroll Water/Costco have some kind of buy-a-water-system-get-a-HUGE-Costco-gift-card thing going on...just seems way too gimmicky). My father, an engineer with tons of patents, lives in another state and had purchased a Kinetico water softener system and loved it. He told me I really needed to try to find a Kinetico dealer in my area so I could take a look at them, also. So I found Mermaid Water. I was impressed that their system didn't use electricity and that the salt water backwash system kicked in because of usage and not because of electric programming. To me, this seemed much more efficient than having a system that just always backwashed on Sundays at 3 am or whatever. The Mermaid Water representative who came to my house initially (Ed Owens) was also very flexible about the installation process - far FAR more than the Culligan or Carroll Water folks. I also LOVED that the Kinetico system was so much smaller and had such a smaller footprint than the Culligan or EcoWater systems, for we were limited on space. Even though Kinetico/Mermaid was a bit more expensive than Culligan and Carroll Water, I chose them. I'm very glad I did, but I didn't really understand why until after I had the installation team come in with our new equipment. The Kinetico installation team was absolutely amazing. Truly. Brad King, the son of the owner, did the install, and he is absolutely a master plumber. No one could have done a better job. He came into my house, created phenomenal ways to get the job done while minimizing the footprint of the machines and maximizing the benefit to my house - I am so grateful to him. And as he did the install, I asked him a thousand questions and he was SO patient and answered them all. And it was during this time that I became much more educated about the equipment and so grateful that I had chosen to purchase it rather than anything else. For example, I watched while Brad set the clockwork discs/gears that tick down to when the softener enters a backwash cycle. Basically what happens is that as you use water, the machine slowly ticks down via a small clocklike gear until it's time to start a backwash cycle. Then one part of the machine backwashes while the other is still filtering your water. The cool thing is that the Kinetico equipment actually backwashes itself with treated water (the others don't), which lengthens the life of your equipment. And since only one side of the water softener (there are two sides - basically two water softener units that sit side by side) regenerates/backwashes at a time, the other side is always still filtering your water. Whereas with Culligan or EcoWater, their machines don't do this - the whole setup backwashes all at one time, leaving untreated water coming into your house. Also, because usage is measured via a mechanical clockwork gear and not an electrical panel in the Kinetico systems, there are less electrical parts that can fail in the future, and you don't need an electrical outlet nearby to plug the machines into (which made me happy - I didn't have to get an electrician out to run wiring for a new plug). The Kinetico system typically backwashes more frequently than the other systems, since it backwashes based on usage, leaving me to surmise that you could absolutely be put in a position with units that only do this based on timers where your system is gunky and needs to backwash but hasn't yet done so because the timer hasn't told it to. And the Kinetico system uses far, FAR less salt during backwashes, thus FAR less salt overall. I would much rather have equipment that backwashes when it knows it needs to based on its own usage than a system that backwashes once a week based on a timer. Their reverse osmosis system is also stellar; it has powerful water pressure - much better than other RO systems. We are THRILLED with our Kinetico equipment and THRILLED with Mermaid Water! The best brand of equipment out there.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

My water filter was leaking and needed the piston and seal replaced. Chuck found the correct part…read morefor a system that was installed nearly 10 years ago by another vendor. We scheduled a convenient time to do the work and Chuck got the job done quickly. He tested the filter to make sure everything was in order and charged a very reasonable fee (less than the original vendor charged for similar work 2 years ago!). Chuck has a lot of experience in water systems and I highly recommend Nova Water. I will certainly use them again in the future whenever needed.

Sylvester was on time, which was a nice change from other service companies!…read moreRepaired our toilet without a mess, nor did he recommend a bunch of expensive unnecessary work. Professional and personable, will request him for our next plumbing job!!

We've been loyal Marine Plumbing customers for at least five years, and their service has been…read moreconsistently excellent. But our most recent experience reminded us why we trust this company so much. On a Saturday night around 8 p.m., we discovered a leak on our main level--every homeowner's nightmare. I was terrified we wouldn't get help until the next morning. Instead, dispatch quickly sent Eric, a capable, kind, and highly skilled plumber. He was thorough in finding the source of the leak and stopping it, and he did so with a calm professionalism that instantly put us at ease. I've been a fan of Marine Plumbing for years, but I have no words for how much it meant to have a well-qualified person show up exactly when we needed help the most. Their reliability, expertise, and genuine care for their customers continue to set them apart. Highly recommend.

Freddy Silva me atendió nos hizo el chequeo Muy profesional súper bien explicado Fue un…read moreplacer

From the owner: Aquafeel Virginia is a water filtration service serving the Manassas, VA area. read more

We have used this company before and they are great! Chris and Buck came out to my house first…read morething in the morning and were very professional and honest. I always recommend this company! They are very honest and I did not feel as though they were taking advantage of our situation.

Our pump went out on a Thursday night and they were able to get 9 AM the next morning and had it…read morerepaired in an hour It was very expensive, but I think it was expected and I appreciate the customer service. The guys were very nice

Very pleased with Plumb Professionals. Gary was prompt, upfront and honest. Their initial visit…read moreand consult was free of charge, with no pressure. I followed up for a full service. Would highly recommend.

First free estimates. Fast friendly and reasonable. They did all the work correctly and on time…read more I'd use them again.

Fast service and the technicians were lovely. Advised us on an easy DIY fix for one pipe, unclogged…read morethe other. No upselling, just a problem solved.

I had an Emergency repair, and I called the Plumbing Dr. during normal business hours. The woman…read morewho answered the 'phone prevaricated and finally said, "Maybe we'll call you back later." - absolutely useless people

At Culligan, I'm writing out of frustration according to your unprofessional customer service. I…read morehave to wait whole month of October for your repairman to come by to check the system. You took our money without hesitation and now you lack good service.. shameful.

Recently went with Culligan for water filtration and whole house softening system. Smart He…read moreMunicipal System and Reverse Osmosis under the kitchen sink to be somewhat exact. Mike Lausten was our Sales Rep. and he was professional, explained everything. Even came out a second time after installation to explain the systems. Ran into a minor issue and had called him in which I left him a message. He called me from your Europe while I think he was on vacation the next day. Lol, if that isn't dedication, I don't know what is. He handled the call for a minor repair and was resolved within a week! No Biggie! For the Systems my Wife and I are impressed including price point and would totally recommend!