Horrible customer service!!!
I ordered a painting online and I shipped it to the store, to save $80 in shipping fees (ridiculous!). I was told the painting would be there in 2 weeks and that I would get a call or email, telling me when the painting got there. Since I didn't hear anything after two weeks, I started to call the store and ask them if they got it. They would tell me they didn't get it and it was going to be more like a month, because of the holidays (it was end of October...) On my last call, I got the same excuse on the phone, but I asked the lady to check in the back of the store. She was rude, but decided to go and check. She changed her tone when she came back, just to tell me that the painting actually had been there in the store. I went to the store, gave my order information about the painting to an older lady (name, order number) and the lady came back with a small box (maybe 5x5 inch) and asked me if this was my painting and if my name was Susan!!! (I had already given her my name and order on a piece of paper.) I looked at her, like: Really? Does my name read "Susan" there? Far from it!!! She went back to check again, and after another 20 minute wait, she came back with the correct package this time. Then, I decided to buy another painting that I saw when I was waiting there, which was a bit damaged, so I asked her if she could check in the store if they had an undamaged painting. She stated with an attitude: "I am not going there anymore! This is too much!!!" So, a younger lady decided to go back to check. She came back in less than a minute and said that they didn't have any other copy of that painting. I do not think they care, that's all. They act like they even do not want to be there.
I asked if I could get a discount for the damaged frame, but the manager said that because the damage was on top part of the frame, she would not give any discounts. I ended up purchasing that frame online, but sent it to another store, even though it will be twice as much traveling for me, just because I would not want to go to this particular store in Longmont. They suffer with poor customer service there, and don't make you feel welcome. They make you feel like you are a bother to them. I like to take my business somewhere where is a fun shopping experience, not a pain. read more