Staff is extremely limited or non-existent. My mother was admitted and stayed for about a month…read moreand never used the bathroom again on her own. They taught her to use a diaper instead of getting up and using it independently. They did not do her laundry once. I saw the e-mail where it was requested by social worker, but NEVER completed. This is a nightmare located in Pittsford.

My mom received excellent care at The Living Center here. Kind, compassionate, professional.read more

My grandmother moved in a few months ago. This place is fabulous. The staff is extremely caring and…read morecapable, the food is excellent, and the atmosphere is truly that of a home, not an institution. My young daughter loves visiting and has said she thinks it would be fun to live there. The difference between this "residential care home" and a nursing home is like night and day. At Bridges, residents get care that is genuinely guided by their needs, not the assembly-line style you find in a nursing home. As a nurse, I've worked in one nursing home and visited and toured many others. This place is head and shoulders above any other elder care facility I've visited, and I'm so grateful to have my grandmother cared for there.

Came here to visit my Grandma it is a very nice facility and looks very new. Everyone is very…read morefriendly but some nurses seem confused. My grandma says the food is okayish but soup is delicious.

This is a wonderful place to be. But they need to pay their employees more especially housekeepers,…read morekitchen staff.

Dirty, grimy, creepy facility. I sent EVERY food tray except two BACK to the kitchen…read more OT tried to get me to take a shower in what looked a filthy tub. No thanks folks; the whole grimy place only made me want to get home ASAP. The staff was great; I did appreciate their care and concern. They were the only good feature!

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

My husband was assessed and accepted for the enhanced level of assistance at Maiden Park by social…read moreworker Stephanie McLaughlin, who witnessed the exact level of assistance he would need to use the Apex. Within days of being moved to Maiden Park, my husband suffered verbal abuse as well as physically rough treatment from several aides on the overnight shift who would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, that he needed to do all of the work himself and that they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, causing him further distress and making it almost impossible to lift him again. Upon discussing this with Jennifer Gilboe the next day she informed us that, after checking with administration, Maiden Park's policy for Enhanced Assisted Living is a light one-hand assist, not nearly the assistance that McLaughlin witnessed during her assessment or the implied level that I was led to believe during conversations with salesperson Kayla Gaiennie. The next day Sarah Marcello told me that my husband was beyond the care level that the facility could provide. She said that administration would not hold us to the agreement made for admission. My husband was sent to emergency and admitted to the hospital. When the social worker from the hospital contacted Maiden Park, Gilboe described the enhanced level of assistance as a LIGHT one-hand assist with an Apex and a two-hand assist WITHOUT the Apex. The social worker asked Gilboe twice to clarify the two-hand assist and she replied again, it is a two-hand assist WITHOUT the Apex. The social worker expressed concern for my husband's safety at Maiden Park, especially since some of the people who would be doing the two-hand assist, with no equipment, had made it clear that they have bad backs and that they did not have to perform at the level he needed. In the meantime, Gilboe and McLaughlin set up an assessment at the hospital. During an email exchange between Ryan and Marcello, Marcello noted that she had no knowledge of the assessment appointment and that she could not be present at the assessment. It should not have been set and that the information she had received from the hospital about my husband's condition did not come close to Maiden Park's required level of admittance. Later that afternoon, McLaughlin contacted the social worker at the hospital and said that the assessment was cancelled. The administrator sent us a reply after getting all the above information, and them some, stating that "their internal investigation" said that "all the allegations were unsubstantiated" BUT they had terminated an employee who said that my husband belonged in a nursing home and that he never should have been accepted at Maiden Park. We are curious how an employee was terminated for making the remarks listed but the internal investigation found all the allegations unsubstantiated. I was also told by a former employee, who left of their own accord, that the staff regularly comments that they don't know how new residents get accepted and complain about the level of care they need to provide them relative to their job description. Between the one-time "registration fee" and the amount of rent that we were denied back, we are out about $8,000. We are working with the local Eldercare Agency to see what else can be done to warn people about Maiden Park. We are also posting this review everywhere we can. My husband moved to another facility just two minutes down the road from Maiden Park and the difference is astounding. The staff, the care and the atmosphere is 100% better. I know that most of the reviews here are glowing, but in the few days my husband was there we saw a totally different picture.

they have amazing staff and they take excellent care of…read moreresidents! there exceptional with services to offer the residents. I want to thank all of you for the excellent, compassionate care you all provided. I have such peace of mind knowing the residents are cared for. Each and every one of you are a credit to your profession and should be very proud of what you do.

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

My dear friend is staying there after her surgery This place is beautiful. She is in need of more…read morecare than she can get at home and she is very happy. The people who work there are good and kind and happy. Excellent response to quality of care. This is a step below skilled Nursing and is beautiful, clean, nicely furnished and homey. If I had to be placed for any reason I would choose here. Good job Crimson Ridge. Keep up the guality work.

Sadly we were given incorrect information prior to admissions, on some services they offered. They…read moreclaimed to have front desk service 7 days a week from 8-8pm ( still posted on website), when werkenders leave at 4 or 5. We were told a drink/snack cart went to residents rooms at 7pm daily, that was incorrect. We were told 90% of the Food was "fresh and chef prepared", that is untrue. Mostly frozen, canned, processed food. There are many high ranking employees working there who happen to all be related to each other. You cannot meet with or speak with "Directors" of any department during business hours due to them being in meetings (parties, luncheons and some meetings). Trying to schedule a meeting is impossible due to them always having "meetings." Any concern you have gets a head shake and dismissed. There is no follow up or accountability because they are related. When you send the Executive Director an email and never hear back, to find out ( by my own inquiry) that she passed it on to someone else to work on, no answer, no response, no "I forwarded it to ...., and she is looking into it and will get back to you." We were told the delivery pharmacy delivers 24/7, that's not true. Twice they took 36-48 hours to deliver medication that the resident needed. They forgot to call the lab to have a blood draw for a resident prior to chemo. They also didn't give the chemo patient the prescribed medication the day after chemo, to prevent her from getting sick. The orders from the doctor were written out so a 5 year old could read and understand. Actually they were typed out. Three med techs verified the order AND still never put it in to administer medication. For $5050 a month, they can do much better being a 52 bed facility. And Directors should be accessible at any time, even while at an "employee appreciation lunch" at Bar Louie!

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.