Something happened to me during this stay
that I've never experienced before! I strongly suggest that you read this
review as I'm sure it'll have an impact on your decision on whether to stay at
Kirkby House or not. In addition to this I think you'll find it an
entertaining, informative and a shocking read! I booked the Kirkby House the day before
arrival and purchased the special offer of a two course meal, a double room and
a light breakfast for £69; a very reasonable price for a place with such high
reviews. We were just staying the night as my girlfriend had booked me onto a racecar
day (Ferrari and Aston Martin) and we coincidently had a funeral the next day. On making the booking I asked if my light
breakfast could be upgraded to a full English. I promptly received a text
asking me to call Kirkby House. I did so and was informed that I could have the
desired breakfast for an additional cost of £2.50 per person. I didn't have a
problem with this but opted not to pay the extra cost, as I was satisfied with
the light breakfast once informed of what it contained. I had also demolished a
large number of Easter eggs over the holiday period so needed to be a bit
healthier! We actually arrived at Kirkby House at 2 O'clock,
slightly earlier than expected and noted that the check in time wasn't until 4.
I did try my luck, but no one was on the premises so we went to a nearby
village for coffee and cake to pass the time. We ventured back to Kirkby at
around 3:45, but didn't think it would matter too much if we were a little
early. There was a Range Rover on the premises and the door was open, so I
gained access whilst my girlfriend sat in the car reading Heat Magazine. There
was no sign of life so I rang the buzzer, as requested on the reception
table.no answer. I waited a few minutes, had a gander at the leaflets, which
highlight the local attractions and rang the buzzer again. All of a sudden a
man appeared, quite disheveled and shocked of my presence. Instead of a warm
welcome I was greeted with comments such as What are you doing here? How did
you get in? You're early The room isn't ready, the heating isn't on. He
then told me to collect my belongings whilst he got the room ready. He then
turned and said, you weren't happy with the breakfast and now you're early and
things aren't ready. I didn't think much of it, so preceded to my car. As we gathered our possessions I mentioned
to my girlfriend about this slightly erratic behavior, but assumed everything
would be ok as we entered the building. On entrance it was clear the something
was wrong, as the occupant was frantically on the phone, whilst also clicking
through the Internet. He ushered us through to his office and explained that we
couldn't stay at Kirkby House. He expanded his statement by suggesting that it
wasn't worth the risk. At which point my partner and me looked at each other
slightly bemused and dare I say, confused! We had never been greeted in such a
manner and were quizzical to say the least. It came to light that he was overly
obsessed with the notion that we may leave negative feedback and therefore he
wasn't willing to risk that taking place. Without consultation he said that he
was going to phone Laterooms, cancel the booking and find us somewhere else to
stay. In the meantime we made our way to the lounge, to what was to be a very
uncomfortable 5-minute wait. Still in shock we still couldn't quite
believe what was going on and felt we could reason with him by suggesting a gentleman's
agreement not to publish feedback. Admittedly I use review sites probably more
than I should; not just with hotels, but with restaurants and local
attractions. Unfortunately, I rarely post feedback, which is a shame as at
times I feel like I use and abuse the system.but in a nice way! So he (the owner?) came and met us in the
lounge muttering to himself about not taking risks and despite our pleas, he
stubbornly refused us entry to his lodgings. He proceeded to inform us of the other
guesthouse he had found us, but my head was spinning at that point, totally
shocked and bewildered at our treatment as guests. As a result I kindly
declined his offer, suggesting that we find a hotel that suits us and is closer
to the funeral venue, not one that is further away. Sooooooooo, we spent the next 15 minutes in
his car park, frantically trying to find somewhere to stay whilst our iPhone
batteries started to diminish. I dare ask for access to Kirkby's Wi-Fi at this
point, as the thought of being accused of hacking into 'the system' would not
be out of the question going by previous events! We struggled finding anywhere suitable that
was within our budget, so stopped off at the Travelodge on the way into
Leicester (Hinckley Road). They politely informed us that they were full but
phoned the other Travelodge on the M1 services (Markfield Hotel). It wasn't
quite what we desired, but the customer service was first class and we commented
on how nice it was to be wanted read more