The hotel was fantastic. They managed to keep the aged look to the room while making the facilities…read moreboth modern and comfortable. We were warmly welcomed as soon as we walked through the door and this lovely reception was kept up throughout our stay. The food was incredible; the area is beautiful; and overall, this is a great location to stay in.

I attended a Theme Night at the Abbey Grange Hotel some two weeks ago, it was a Motown Night…read more On arriving at the hotel, we were greeted by the owner who was very friendly. We had a drink and waited in reception for our tables to be given to us. On being seated, the service was 100%. The food was astoundingly good, everything being homemade. The puds were delicious. All freshly cooked, including fresh veg as well. The staff were excellent, nothing was too much trouble for them. I ordered Tiramisu for my pudd, and it was served with cream, but I just fancied ice-cream with it, and my waitress said ok no problem, out she came with 2 scoops of ice-cream. The meal was 3 courses and entertainment and only cost a mere £20.00 - cant be bad! If you do get chance go visit and see for yourself.

I have been to this establishment many times over the years and have seen it slowly decline in…read morequality. I can describe the service that was received as adequate, there was however a long wait (25 minutes +) at a time when there were not a huge amount of people dining. Additionally my companion and I witnessed a member of the bar staff and manager in conversation for a number of minutes whilst there were people waiting to be served. Ordered a chicken burrito and asked for a particular dressing not to be added to the dish (due to potential allergies), the person who took my order stated that this would not be a problem. When the meal arrived the stated dressing was in the burrito. I asked for this to be changed, only to be informed that the dressing could not be removed as the dressing was part of the chicken 'mix'. Suffice to say I did not eat the meal and requested my money back. I was reimbursed without issue (an interesting note is that I paid on card, however my refund was given to me in cash - I am not sure if this is legal??) I can safely say that given this experience and seeing the declining quality of the establishment over the years this venue will be extremely low on my list of dining places (if it is even on the list) to visit in future.

I've been to this pub on quite a few occasions using various different services which they have to…read moreoffer and I've always been generally satisfied. The pub has recently had a face lift which has made it more spacious inside. The 4 piece screen for sports is somewhat not to everyones taste but this isn't something that personally bothers me. I've used this venue for the works christmas do and have always had a good time with the funny photo shoots and disco. I've slept in the hotel and have had a good nights' sleep surprising of the plentiful of activity going on in the bar. The pub has recently introduced challenging foods to eat like a huge beef burger and something of the spicy variety. I haven't had it my self but know someone who has and apparently wasn't all that tasty. From my own personal experience, food is a little on the basic and what I would relate to as a Weatherspoon's variety of meals. Simple and value for money, so if you are a big foodie expecting good quality you might want to look somewhere else. Some bad experiences I've had are on occasion, there has been a significant lack of staff which has led to long delays being served. Some drinks can be a little expensive so stick to conventional lagers. My wife pointed out that on one occasion when we stayed at the hotel a delivery driver came very early (roughly 5:30) and woke us up with the crashing and banging of the distribution mobiles. Perhaps some sound proof windows might resolve this or restrict the delivery times.

Very nice events type hotel…read more Went to a wedding here and it was really really nice. The Bar is very cool as well with loads of old triumph memorabilia. Didn't see the rooms etc, but apparently pretty good.

My family and I stayed here during a visit to the area in June. The hotel was beautiful and the…read moreroom was huge! The bar staff was great and very friendly. We were also able to order sandwiches late at night due to the nice guy at the front desk. However, the rest of the staff was not as friendly. When we went to the front desk the next night to ask for information on pizza places in the area, the woman behind the front desk told us she did not have one. When we requested the number for Domino's, she said she could only give us the number but no menu. She made it very obvious by rolling her eyes and sighing that she was put out by our simple request for a phone number. We were also booted out of the lobby area for eating fish and chips, after we had asked 2 different staff members if it was okay to eat our food in the area. There is free Wi-Fi, but it is very slow. Due to the bad attitude of some of the staff and the out of the way location to anything else in the area, I do not think we will stay there on our next visit.

This Best Western hotel is a country house now surrounded by houses and is very impressive as you…read moredrive into the carpark. The original house has stone windows and dates from 1500s but the hotel extension has that '70s feel about it is a bit drab. Free WiFi but it only really works in the bar, no signal at all in my room. Bar meals looked ok but didn't eat there myself. Breakfast was ok but let down by the sausages X = You've gotta be kidding me XX = trying but not reaching the standard expected or advertised XXX = achieving the standards expected/advertised however high that might be XXXX = they're doing something special here, above expected standards of service XXXXX = WOW! you gotta go here!

first night was as expected, the building is beautiful an the rooms are decently sized for a small…read morehotel. the disability access was not very good, they're are disabled parking but there is not any way someone who is disabled to easily get to most of the rooms as there is no lift and the hand railings on the stairs are rickety. all of this would of been fine if the service didn't ruin my stay. me and my partner ordered room service to the room so we could stay out of the way of the wedding party's downstairs. when the room service arrived there was a rapid knock on the door clearly showing urgency and no declaration of room service like before when drinks alone were ordered. instead 3 people stood there with the 2 trays laughing at us who had ordered food to our rooms which if I'm not mistaken was allowed considering they brought it up and had no issue when we asked earlier in the night for a menu and what time the kitchen opened and when ordering over the phone. the behaviour of the 3 staff members was appealing and completely ruined my stay, so much that we have decided this hotel will not be the one we will be using when we wed like was originally planned.

First time staying at this hotel. The room was clean and very quiet…read more Reception was ok. They gave my colleague free water , but charged me 2.0gbp a bottle. The reason a four versus five star is the inconsistency of the housekeeping. Night one. No housekeeping. Tissue box empty and placed on side. Night two. Tissue replaced. Garbages not emptied. No new towels. Night three. Garbage empty and new towels. Night four. Garbage not emptied. New towels provided. Would stay again as it was quiet.