I have been to this establishment many times over the years and have seen it slowly decline in quality.
I can describe the service that was received as adequate, there was however a long wait (25 minutes +) at a time when there were not a huge amount of people dining. Additionally my companion and I witnessed a member of the bar staff and manager in conversation for a number of minutes whilst there were people waiting to be served.
Ordered a chicken burrito and asked for a particular dressing not to be added to the dish (due to potential allergies), the person who took my order stated that this would not be a problem. When the meal arrived the stated dressing was in the burrito. I asked for this to be changed, only to be informed that the dressing could not be removed as the dressing was part of the chicken 'mix'.
Suffice to say I did not eat the meal and requested my money back. I was reimbursed without issue (an interesting note is that I paid on card, however my refund was given to me in cash - I am not sure if this is legal??)
I can safely say that given this experience and seeing the declining quality of the establishment over the years this venue will be extremely low on my list of dining places (if it is even on the list) to visit in future. read more