I had gone here with my parents and my youngest son just for a change from our usual places. I thought it would be nice to sit outside there. It was nice to sit outside, my son really enjoyed the large children's play area. The whole place was busy but there was still plenty of room. The food was the same as all other Hungry Horse places. Cheap, edible but a little bland.
When we first went in, I ordered some drinks at the bar and that was all fine. I was served by a nice young man in a reasonable amount of time considering how busy the place was.
Then we ordered some food. There was a bit of a wait for food but not unreasonable and we were told that there would be a wait before we ordered. The menu was the same as any other Hungry Horse. They have a couple of 2 for meals but I think there were only about 4 of them on the menu. I just wanted a salad but the choice was a chicken salad or a chicken and bacon salad. I ended up with a baguette because that was about all they had for a cold option. The menu looks good until you actually look properly and realise that most of it is all the same. Not much more than steak, curry or a burger to choose from.
When the food came out, the lady who brought it to us was kind and helpful. However, we had ordered some sides and received the wrong thing for one of them. I had gone to get my son from the play area so I did not realise until I came back. So, I took the wrong item up to the bar and explained that I had actually ordered something else. The barman took the unrequired item from me, took it to the kitchen and repeated what I had said to the kitchen staff. This barman did not say anything to me, whether the item would be changed, how long it would be, etc. Apart from asking me my table number, I was barely acknowledged and not so much as offered an apology. I then went outside, not knowing how long I would wait for the correct side order. Then a waitress came over and, more or less, threw the item at me without saying a word.
When someone asked if everything was OK, my parents said it was but my son (aged 6) told them to sort out the problem! (I had already gone to sort it at this point!)
It is quite a nice place in a nice location. The food, for the price, is what you would expect. If it wasn't for those two rude servers, I would probably have given 4 stars. read more