After getting an appointment the glasses broke. They won't fix them and I wasn't given the option…read moreto purchase the frame that broke. The ladies at the door weren't interested in the fact my vision is really bad and without glasses driving could be a tragedy. So no this establishment I wouldn't recommend I rate it a ZERO. And another thing they didn't in form me about the need of prism. This whole thing with this establishment was all bad for me. Take heed people!!! BEWARE

Dr. Jane Hafen is careful and patient when she explains what is going on with my eyes. I have very…read morebad eyesight all my life and require multifocal contact lenses. Not only did she adjust my prescription extremely carefully during my follow-up, but she turned me onto a new brand of multifocal lenses that have improved my vision and are more comfortable. She also carefully goes over which contact solutions might cause irritation in my eyes. She clearly has a lot of experience and cares about her patients' vision. I'm so glad that I am within walking distance of her office. I also appreciate that I can make an appointment directly on her website - http://www.invisionoptometry.com.

Wait time is ridiculous. I had an eye appointment at 9:15 and was not seen until 10:15. Parking is…read moreon the street and you have to pay ($3 for 1.5 hours). I had to bring my baby and could not get out to put more money in the meter. They book appointments every 15 minutes and clearly they need to allow more time between appointments. However, dr. Horn is great.

Saw Dr. Horn on Powerball Wednesday and although I didn't win the 225,000.000 I still feel like I…read morehit the jackpot finding Dr Horn! Amazing! He is personable, patient, knowledgeable-I love that he personally called me back, gave eye contact and a genuine smile when introducing himself. He educated me on the risk that I have for certain eye problems and why. The time was used efficiently and the support staff was just great. Look forward to my next annual ck up!!!!!

I will never return to this office. There are 6 doctors. Some might be good, but definitely that is…read morenot Scott Lee. Even if you speak Cantonese, stay away from Scott Lee. Get an interpreter instead. Around 2011 or 2012, the optometrist gave my dad a letter to EBRC. I knew this was not a referral, so I contacted his PCP to send the referral. I checked with the PCP office, the referral had been faxed. I called EBRC, and they confirmed they had received it. On the day of his first appointment. They told me that they didn't have the referral. I was worried I had to reschedule and come back on a different date. Fortunately, they told me that my dad's Medicare Supplement Insurance was PPO. That is very helpful information. I can choose a doctor directly and skip the referral process. In short, his right eye was losing vision. I understood that he's not at the early stage, that's no treatment. Once vision is lost, it is lost and is not reversible. But the terrible and misleading part is, Scott Lee told us in Cantonese on every visit, "Don't worry, you won't be blind. 放心，唔會盲" and "no change, it's the same." etc. Since he's a retina specialist, I expected my dad to have macular degeneration. He never told us what his condition was, even though he speaks Cantonese. Dr. Lee was raised in Hong Kong. Until 2018, my dad's PCP told us that he also had retina detachment. I was shocked. The other ridiculous thing is, on his annual visits, Dr. Lee only checks his right eye, one eye only, the bad eye. Even my dad complained his vision was getting worse, and I requested to check his left eye, the good eye. Dr. Lee refused. He said only the right eye. Finally, we switched to Dr Brinton in 2022. He will pay more attention to my dad's left eye, the good eye. On the first visit, he told us my dad also had cataract issue. At that time, I didn't know that term in English. He uses "cloudily" to explain to me, so I understand that it is 白內障. Unfortunately, we did not receive a cataract surgeon referral from EBRC like other Yelp reviewers. His left eye already saw everything red and burly. He can't read at all. 2024, during the family talk. My relative told me that it sounds like my dad has cataract issue. I recalled that EBRC told me that my dad's insurance was PPO. I rushed him to a Cataract surgeon. After his surgery, he resumed his reading ability. I don't know why we had the terrible experience and bad luck with EBRC, because my dad was too old, or we didn't speak English? Here is the difference. The new retina doctor sees my dad twice a year. He told us he also had a dry eye. He gave us instructions on how to preserve his remaining vision.

West Coast Retina (WCR) is a gem. As an enrollee w/ Kaiser Oakland for 38 yrs. I've had…read moreexcellent surgeons + excellent surgeons for family members. HOWEVER: Recent visits w/ Kaiser Oakland Eye Dept. surgeons has sent me searching for better options. Kaiser Oakland's cataract surgeon found a "bump" in my retina, so I was referred to their Kaiser Oakland's retina surgeon, who was dismissive and un-helpful. My search for a 2nd opinion led me to WCR which was recommended by a professional whose opinion I respect. At WCR on 30th St. in Oakland, I was examined by Dr. Georgia Kamboj. She was wonderful -- I highly recommend her to anyone w/ retina issues: 1) She explained the layers of the bump in my retina, the bubble, the layer of scar tissue -- something neither Kaiser surgeon --- cataract nor retina -- took the time to do ; 2) she explained the range of outcomes from cataract and subsequent retina surgery --- neither Kaiser surgeon did that; 3) she explained the actual focal distances of the lenses used in cataract surgery. Kaiser just emails you a video reviewing the distance options, but no recommendations, or explanations why. Then, you're left with the responsibility to select which focal length you want installed on your eyeball -- as if the patient has a degree in Optometry. 4) Dr Kamboj also answered my questions about focusing at the different distances post-cataract-op. Kaiser's cataract surgeon never explained the real focal distances -- they just tell you Far, Mid-Range, and Close. Dr Kamboj explained the actual focal distance for the range choices, and answered my questions about how they work (b/c I also have astigmatism) post-cataract surgery-- something Kaiser surgeons never did; 5) Dr Kamboj explained why she prefers doing cataract surgery one eye at a time.....At Kaiser they'll do both at the same time unless you request otherwise. Kaiser Oakland Eye Dept now seems like an inferior quality, high-speed processing facility. I really appreciate Dr Georgia Kamboj's answering my questions, explaining what was going on in my eye, the "whys and wherefores" of the choices, etc. Dr Kamboj was very thorough, very helpful and extremely knowledgeable. When I initially entered their bldg, I was apprehensive b/c the bldg is clean, but quite outdated. The waiting room was also outdated , w/ only "People" magazines avail -- giving me some doubts. However, I had heard excellent appraisals about WCR and after my excellent experience, my doubts were dispelled. Their quality was vastly superior to Kaiser Oakland's Eye Dept. I now check cataract and retina surgeons' credentials online before scheduling an app't. Dr. Georgia Kamboj's credentials exceeded those of the retina surgeon I saw at Kaiser Oakland.

I had an appointment last week with Sarah Foley, licensed optician, at Eye Physicians of the East…read moreBay. She was amazing...competent, VERY personable, attentive to my concerns, and accommodating. She made great suggestions for frames and lens choices. It was such an enjoyable experience. Her care is exemplary. I will be back!!!

Really disappointed in what seems to have happened at this practice. I was a customer from…read more2000-2024 until, for whatever reason, they were no longer in network for me. I always, however, felt like I received excellent care. I decided to circle back to them to pay for an out of pocket eye exam and crickets - I left voicemails, I used the text function as suggested on their website, I used the chat on their website. Before I could almost always get a live person on the phone or at least a timely return call. Finally, after almost a week, someone texted me with information and closed by telling me "to have a good one". This is for sure not the same wonderful woman who did appointment scheduling for years, who always called personally and was so pleasant and professional. No matter how good the doctors, if the supporting staff isn't pro-active, professional, and helpful - it's going to have a negative impact.

Careful, considerate, knowledgeable, intelligent, professional, and truly amazing. Two cataract…read moresurgeries later, my entire trust in this doctor is only heightened. I travel six hours round trip to see her-- Highly recommend.

This women is a credit to her field and one of the finest doctors in the Bay Area. Make every…read moreeffort you can to see her, because she is undoubtedly the best you are going to get. "Expert" and "skilled" are only the beginning.

This is a hard review to write as I'm not sure how to feel about my experiences here. Yes, Dr…read more Tandrow is very nice and polite and pleasant. But out of two visits for regular eye exams, I had a few issues that just don't sit right. I went for my first exam with him a couple of years ago. At that time I was only needing readers, and after the exam I ended up with my first pair of progressives since my distance vision was also starting to go. And yes, many add ons and the glasses were expensive. Both pairs I ended up buying. As part of the exam he told me that I had the beginnings of a certain type of glaucoma that might need to be treated surgically, and referred me to a specialist. The specialist stopped the exam after an initial look and said it wasn't worth completing the exam. Thank goodness she stopped, because that alone was $350 out of my hsa. About a year and a half later I went back for another exam. He asked about the glaucoma. He said my condition hadn't progressed and no need for a recheck by the specialist. However because of the condition, he'd have to use special equipment to complete the regular eye exam, and was I ok with the extra $45 charge. What was I going to say, I went ahead with it. Although I thought it odd that special equipment hadn't come up the last time. I'm 48 and have presbyopia, and really dislike glasses. I asked him about any and all other options including contacts and LASIK. He said LASIK would correct my distance vision but I would always need readers. He described various contact options but said he didn't recommend any of them. I decided to get a LASIK consultation to correct my distance vision, and the corneal surgeon that I consulted with recommended something called monovision. He said I was the perfect candidate as it corrects one eye for near and one eye for distance to give a wide range of vision, and in most cases people adjust and don't need glasses anymore. He said Dr. Tandrow had written on the referral that he didn't recommend monovision for me, but hadn't even discussed it with me. Turns out it is one of the most common corrective procedures for people with my issues. I asked the doctor if he was sure my glaucoma condition wasn't an issue for the procedure. He took another look and said he didn't see any such issues. Around this same time I started working in the east bay and switched optometrists to do my pre and post op checks as well as a test for monovision with contacts to make sure I could adjust to monovision LASIK. They also confirmed they did not see any kind of glaucoma or any other issues in my eyes. I just had the monovision LASIK procedure done and am reading, driving and functioning without glasses or contacts. So happy! Not sure what to make of my experiences with Dr. Tandrow...

This was a hard review to write because everyone in the office is so nice. Dr. Tandrow does a great…read morejob- he's thorough and everything he explained made a lot of sense to me. I understood a lot more about my eyes when my exam was over. It wasn't until I picked out a frame that things got a little more frustrating. The staff was really helpful assisting with picking out frames. Once it came time to pay, I was hit with a really expensive bill. I was under the impression my insurance would cover most of the cost, but they had added on so many things to my lenses that my bill came out to $335 (WITH VSP insurance!). UV filter, reflective coating, and something that makes my lenses thinner were all added. Perhaps in the financial district add ons like this are commonplace but I personally can't afford to pay that much for glasses. All in all, it's my responsibility to have gone over the charges but I was just a little peeved that all these things were added on under the assumption that I wanted them and was willing to drop some major cash. Also, it turns out I don't even like my frames (my fault, obviously) and while most places give you a grace period to return your frames, Tandrows does not. So be sure you like them 100%! I just kind of left the office feeling like I definitely should have skipped getting new glasses. Just make sure you take a peek at the things they're adding on to your lenses if you're on a budget.

Dr. Kelemen seems very knowledgeable and explains what he is doing very well. I didn't have any…read moreissues with my initial exam, but dealing with the process of ordering contacts was terrible. I agreed to have my annual supply of contacts shipped to their office (typically comes in 5 days) since I was told it was faster than shipping it to my address. I received no updates about the status of my contacts for 2 weeks. I called the office the Friday of the second week and the receptionist told me I would receive an update when the contacts were delivered. I called Monday of week 3 and was told by Dr. Kelemen that there was a software error and process request was rejected. He reordered them the same day and I asked for them to be shipped to my address instead. The next day the doctor calls me again and says that the original order was resent on Wednesday of week 2 and that the order he placed yesterday was the incorrect brand. Wednesday of week 3, I received the incorrect brand contacts that were shipped to my address (took 2 days) yet still have not received the original order. I call the office again to find that the courier supposedly mis-delivered to another office and they don't know if my order is at this office or was rejected and sent back to the warehouse. I asked for an time frame for deliver and he could not answer. I asked to cancel the order and to reorder to be shipped to my address instead since it seems like it would be faster. He refused since he did not believe he was in the wrong and that he had already ordered another yearly supply (wrong brand) and it would be expensive (for him) to do that. I ended up calling my insurance to try to cancel the order so I could order contacts online instead but they couldn't without the doctors agreement. I still have yet to receive the contacts as of writing this review (Wednesday week 3) or an estimated delivery time. Interestingly, the insurance agent told me that Dr. Kelemen told them it should arrive by the end of week 3, yet did not tell me that.

I had a wonderful experience at City Center Optometry. Dr. Kelemen was incredibly thorough in…read moreconducting the comprehensive eye exam, detailed in his explanation of every step done in the procedure, and patient and understanding towards my concerns and questions.

Dr Andy be able to save my left eye. I got poke in the eye…read moreand tare my cornea. I was not be able to see anything from my eyes for 3 weeks. It was blessed founding him and his crews. Everyone were nice and very professional. Can't say any better word than they are super awesome. This place will fix your eyes.

Had an emergency but the scheduler offered a routine appointment that was two months out. Mentioned…read moreto the staff when I arrived. They apologized profusely and said they will address it with the office manager. The lobby is connected to another room that is crowded with staff. The room has a main station for checking in and another counter for checking out. Weird set up. What bothers me was the lack of professionalism from the office staff. I felt like I was in a busy salon with a lot of chattering. Really don't want to know what the person did over the weekend or other personal stuff. Even when I was in the treatment room I can hear them chatter amongst themselves. The optometrist was very active, talked really fast and seemed like she wanted to finish with me and move on to her next patient. The ophthalmologist was one of the main physicians. Came in without a greeting and didn't take the time to read my chart. Had to explain once again why I needed to see them. Seemed competent but lack social skills. Was Going to transfer my care to them but not sure if I want to now. Have a follow up appointment but I have a strong desire to cancel.