The owner of this store is an asshole. I came here last week and was told a price for a luggage. I…read morecame back this week and when I told the "employee" what the price that was given to me, He laughed in my face. Told me I should go to school and educate myself and that he would kill the employee who gave me the price. Proceeded to laugh in my face and told me he could buy a trash can with that price. Extremely rude. I will never purchase anything from this location. Be careful if you get employed here, you give someone the wrong price and there's death threats to pay! Also be careful not offend the owners fragile ego he might scream at you. Worst customer service experience of my life. Too bad there isn't a 0 stars option!

Despite the good price, the quality is not good - the suitcase i bought broke on the week that I…read morebought it, and the warranty does not cover shipping costs. Would not come back again and prefer to invest in better quality ones

Huge wide open Samsonite store in the Sawgrass Oasis. Very easy store to view the massive quantity…read moreof luggage of all colors and sizes. The staff is very friendly. They have a smaller Samsonite store inside the mall with the same items. The prices are pretty good for an outlet location.

Genuine customer service at the Samsonite of Sawgrass. The manager, I believe his name was BILL if…read morenot mistaken, was so nice and good to us. We didn't come in with the intention of buying another luggage but rather on gathering advice regarding the Samsonite luggage warranty. I had purchased my bag at the end of last year (at a third party store) and after my second airline trip, the front hard cover case had cracked. Disappointed, I wanted to see what Samsonite warranty may cover as I heard they are good and it was a newer purchase. Bill gave us his solid opinion and advice. Apparently Samsonite usually will cover broken zippers and handles but cracked cases is usually denied. He suggested we can go to a place in Aventura that assesses damages for warranty in-shop as they have authority to do so there, or have this store or another Samsonite store ship it to another assessment location for $20 to be assessed without guarantee that it's covered. If it's covered by warranty, they fix/offer you a new luggage OR if it's not covered, then they won't ship the luggage back to you unless you pay another $20.

LUGGAGE PARADISE...We bought two pieces of luggage from here for a crazy good price. The large…read moreluggage at $45, medium at $65, large at $85. Very good quality too and friendly staff. The same company operates two luggage kiosks in the same mall with same luggage items but the main store has much more inventory including back pack and accessory carrying luggage.

Don't buy there! I bought something there, came back same day to return and they didn't accept. The…read morematerial is fragile, not good at all. It is not worth $10.

My EXPERIENCE was as follows: The front sidewalk of this store is lined with canvas dufflebags and…read moremid-sized generic brand luggage at deep discounted prices from $15.00 - $38.00. The sole employee was helpful navigating through the luggage but with a language barrier when inquired about the integrity of the zippers. I've learned quickly from purchasing from outlets that the bag is only as strong as its zipper, which has let me down a few times. The name of the business on the placard says Luggage Prime but the actual name is Luggage Outlet so not sure why the conflict. The store offered big luggage brands like Samsonite, American Tourister, Delsey and Travel Pro.

1-Star Review: Gabbiano Suitcase Failed Immediately - Luggage Outlet Won't Make It Right…read more I specifically chose to shop at Luggage Outlet, a local business, over a big chain to support small retailers. I purchased a Gabbiano suitcase marketed as "durable and dependable," but it completely failed after one trip. The shell cracked near the wheel, making it unstable and difficult to use. When I returned to Luggage Outlet within the 30-day window for a refund or exchange, the store refused, blaming airline handling instead of standing behind their product. A truly durable suitcase should withstand normal travel, and a trustworthy business should honor reasonable returns--especially for a defective item. I am extremely disappointed in both Gabbiano's poor quality and Luggage Outlet's lack of customer care. I wanted to support local, but this experience shows why many customers stick with major retailers. I would leave a 0 star review if I could. I will never shop at or recommend Luggage Outlet. Save your money and buy from a company that actually values its customers and sells quality merchandise.

I first called on the phone to see if they could fix my problem. The young man let me know how I…read morecould do it but I brought the shoes in because I didn't want to chance it. I figured anyone who was willing to help me out over the phone was worth giving my time and money to their business. They did a fantastic job!

Extremely overpriced for a half-done job…read more I brought in a pair of heels to be repaired and was incredibly disappointed with the experience. When I picked them up, the heel taps had been replaced and the soles looked fine, but the actual heels had not been touched. The job was clearly unfinished. When I asked why the heels hadn't been repaired, I was told it would cost an additional $100. In all my years of taking designer shoes to cobblers, I have never experienced anything like this. What frustrates me most is the lack of communication. I specifically asked for the shoes to be restored to look as close to new as possible. If repairing the heels required an additional charge, why wasn't that explained to me when I dropped them off? For the amount of money they charge, I expected much better service, attention to detail, and transparency. I didn't realize I needed to spell out every part of the shoe that needed attention when I had already made my expectations clear. Very disappointing experience, especially considering the premium pricing. I would not recommend.

Opened here since the grand opening of the sawgrass mills mall 35 years ago. Big store with a…read morevariety of luggage at true outlet prices. The owner welcomed me to the store and helped me decide between hard or duffle bag luggage. Prices averaging $79 with the three sizes and many colors and brands.

I bought 2 suitcases here 4 years ago and they are still in great condition. I'm heading back…read morethere today to buy similar bags for my husband because mine have held up so well.

Great selection of different luggage brands and pieces. They have very popular brands including…read moresamsonite, Travelpro, Briggs and Tumi. The best part of the store is that you can look at different collections within a brand. Personalized service from very knowledgeable staff is the difference with this store and shopping for luggage online or a department store. Highly recommend.

They could improve how the "gentleman" they employ respect people. I paid and had luggage repaired…read moreand when I walk in to tell them I'm picking up a piece of luggage the guy snaps and ridicules me like I'm stupid because he doesn't need a name (which was a lie because his coworker asked my name after he was horrible) then says he needs a description of the luggage. So I give him the description to which the whole time his attitude is nasty to me while two men walk in and he's soooo nice to them. And constantly nasty to me. Then his female coworker asks my name and takes over and gets my repaired luggage. I'm appalled at the customer service. Next time I will not come here EVEr. So sad I even paid this company any money.

I love this store. Every single time I needed luggage. This is the only place I go because nobody…read morebeats their prices. They have the lowest prices in South Florida and lower than most online companies too. Great selection of Briggs and Riley.

Let me start by saying that air travel is a large part of my job. I typically go for longer…read moreperiods of at least 2-weeks, sometimes months. For the last 15 years, I have travelled with 2 large checked bags; one with suits, "work" shoes/clothes, and other personal items you would need on a long trip, the other with everyday clothes, work equipment, and any miscellaneous overflow. As such, these bags always exceed the 50lb. limit. I regularly refer to them as "The Evil Twins" or "Thing 1 and Thing 2"... always troublesome. In the past, I had looked for hard-side polycarb composite bags for durability and content protection (particularly the equipment which a soft-sided bag just could not protect). Never wanting to spend much on bags that were going to be abused no matter what, I eventually settled on a Traveler's Choice Tasmania set with two 29" bags serving as "The Twins". I replaced each one with the same bag once over the years as they were eventually beaten up by baggage handlers unable to properly deal with the weight, slamming them down on their wheels. The wheels were never great to begin with; always difficult to roll together on airport terrazzo and a downright burden to pull down carpeted hotel hallways. This was always made worse when they were slammed down, breaking the bond that solidly held the wheel to the case. To their credit, they never broke off, but they were never right after that. To their discredit, they were never particularly light or maneuverable even when new. Towards the end of last year, I got a great new job with an amazing company. As my travels would continue and the twins were tired and ready to re-tire, I decided to invest in new bags. I did not want to spend a fortune (I just can't see pulling the trigger on two $1000 bags, no matter how awesome), but wanted something more durable, as large as or larger, hopefully lighter, and, most importantly, good wheels. Please, sweet gods of travel, good wheels. I decided I needed the advice of a professional. I had passed by Bronx Luggage many times over the years thinking "Why are luggage stores still around? Why don't people just order luggage from Amazon?" You may be reading this because you have thought the same things. I'm about to answer those questions (which now seem stupid), but I digress.... So I thought; "I'll go in, give them the story (that I just told you all), and listen to what they have to say." I went in skeptical. I told the man my reasons and requirements, and he began to go over my options and selections. I was already starting to be swayed when Marty joined in with additional suggestions. Wow. He explained that for a little bit more, I could have Bric's B/Y Ulisse bags. Made of polypropylene, they're LIGHTER, bigger, more durable, and, the kicker... great wheels. Italian-made quality. Winner. Yeah, you can find these bags on Amazon. You can also find them in places like Bloomingdales and Nordstrom. No matter, because of their brand, these bags are the same price WHEREVER you buy them. But trust me when I tell you they made it worth my while to purchase them from Bronx Luggage Store. I left with new twins and a new outlook on Bronx Luggage Store. Places like these exist BECAUSE of people like Marty. Personable, helpful, but most of all, knowledgeable. I can talk to dozens of colleagues and countless people that travel. How many have personal experience with the sheer number of brands and options that Marty has? Want know which bags get returned for what reasons and which fit your travel needs the best? Ask them. After 30+ years in the business, they've probably handled it before (and then some). But more than all of that, in this day and age of superstores, websites that sell EVERYTHING, AI suggestions, return policies, phone-routed customer service, on hold, enter a callback number, leave a voicemail.... It's a blessing to be able to deal with real people. Try them, you won't be sorry. Posting a pic of the new twins after their latest excursion.

Actual people at the registers and like 15 registers, affordable clothes. And awesome customer…read moreservice

This location is better than the one in Dolphin! Such a wide variety of items to choose from at…read moresuch a great price! The line is VERYYYY long just fyi (especially on the weekends duh) so be prepared. Staff is friendly and efficient, they keep the line moving smoothly

Buyer beware - this is junk and they will do nothing to stand behind their products. We bought a…read moresuitcase and both soft handles ripped off on the first trip! Took the suitcase back immediately and they will not replace it nor do anything about it.