I feel completely cheated by this store. Went to Samsonite in search of the quality, durability, and dependability, associated with their brand. The store salesperson listened to my needs, of which my priority was dependability! Long story short, she convinced me to consider the latest model LITE-Shock BL, which was the strongest and lightest Samsonite (well this store at least) has to offer. It was also $408 after taxes. The salesperson told me that with this model, should anything happen, I could bring it in to the store for immediate exchange. Fast forward, went on my first business trip of the year, and thought it a good time to test my new luggage. It was a short one, with a measly 1.5 hour flight from ft Lauderdale to Nashville. When I picked up the luggage in Nashville, I noticed a few scratches, but no real damage, nothing is completely indistructable, right? Fast forward again to my return from Nashville, and low and behold, retrieve the suitcase at baggage claim and the shell is cracked, one of the wheels so dented the suitcase can't stand on its own, and the inside cloth lining is torn at the seams. When I bring it back to the store, and speak with the regional manager, he informs me of a different repair/return policy, and that all he could do was to replace the suitcase with another one from the store. I am left paying $400 for a top of the line piece of garbage. I am completely turned off to Samsonite and would be cautious when shopping at the Saw Grass Mills Mall Samsonite Outlet Store, since you can't be sure if what they're telling you is ACTUALLY true. The manager repeated over and over, "That's the best Samsonite has to offer". If that's true, how sad Samsonite really is!
-A completely disenchanted and unsatisfied customer read more