My travel pro luggage wheels were destroyed within a year and I just showed them my receipts and they took care of everything and I got brand new wheels on my suitcase. read more

Bagmaster is AMAZING! I have a vintage Tumi leather duffel bag that was in generally good condition but had faded over the years and also had many scuffs which detracted from its appearance. I brought the bag into Bagmaster and was immediately impressed by how friendly and professional all of the staff were. I left the bag off for a quote and received a call back shortly therafter with a reasonable amount to bring the bag back to life. It was ready just a few days later, ahead of schedule, and I simply could not believe how GORGEOUS the bag looked upon first seeing it. I almost thought they had given me someone else's bag since the it now looks almost brand new! Bagmaster has been in business for many years and I can see why. They offer exceptional service that will absolutely WOW you at a reasonable price and with a very quick turnaround time, all with professionalism and friendliness that is truly the icing on the cake. I still can't believe what a great job they did and how beautiful my bag looks. I give Bagmaster my highest possible recommendation for anyone in need of luggage and bag repair. read more

Bag Master definitely knows what they're doing. On my last trip a month ago, my 15 year old High Sierra wheeled bag had the wheels break apart and needed to be replaced. I called High Sierra to see if they could recommend a repair shop near me because even though the bag is older is still in great condition. They recommended Bag Master in Aventura. I called them and they told me they could repair it while I waited. They even said if I didn't want to wait (approximately 1 1/2 to 2 hours) they would ship it back to me for free! Bag Master did a great job! They replaced my old wheels and handle wrap on my 15 year old High Sierra rolling backpack/suitcase and pricing was very reasonable. Definitely would use them again! read more

I brought my two 26" Eagle Creek No Matter What checked bags to Bagmaster today to replace the wheels that were worn down. I had purchased the replacement wheels from Eagle Creek parts in advance and brought them with me. It's about an hour drive with traffic from my house to their store. Fortunately they offer a premium service in which they will do the repair within an hour or two if you pay a premium. (You need to check first if your repair is one that can be done quickly which I did.) The staff is amazingly courteous and welcoming. We left our suitcases for them to repair and headed off to Aventura Mall to kill some time while we waited. One half later they called and said my luggage was ready to be picked up. I was thrilled at the speed in which they completed the repairs because I didn't have the time to get stuck in a rush hour or construction gridlock as the day got later. The price was very reasonable, the repair they did was perfect, and I wanted to pass the word so you all know not to throw out damaged luggage. These people are experts. read more

Service is great & staff very helpful. They repaired my Briggs luggage under corporate lifetime guarantee with a smile and very efficiently. read more

Very friendly and efficient. Took in my luggage for repair, called me 4 days later and done.

Thank you Bagmaster!!! From the moment I walked in, I was immediately taken care of. "I can hear from here that you need new wheels!" I came into fix the wheel on one of my 2 bags (not the one rolling) and fix zippers on both. The kind people of Bagmaster within 5 min determined my bag was under warranty and since it couldn't be repaired there, I would be sent 2 new bags free of charge. a week later I have the bags at home and couldn't be more impressed with Bagmaster and Samsonite! Thank you so much!! read more

Bagmaster - My new bags! - Luggage Near Me - Miami, Florida

It was finally time to bite the bullet and replace the luggage that Bagmaster repaired for us over the years. Not only lower price, (a substantial savings vs department stores as well as online sources) , but knowledge and professionalism as well. Bagmaster has it all! Thank you Jessica and Nichole read more

Paid $60 to replace (2) spinner wheels on my Delsey luggage within 1 week after replacement new wheel is breaking in pieces! See photo... read more

Bagmaster - New Wheel Falling Apart - Luggage Near Me - Miami, Florida

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I had an absolutely fantastic experience at this store. I was in town for only two days, and of course my suitcase wheels broke at the airport when I landed. In a panic, I called around and found Bagmaster luggage repair. I called to ask if they would be able to repair it, I was asked to send photos, I was given a very fair price for the repair. I took the suitcase into the store an hour later, and walked out less than an hour after, with a perfectly functional bag. What a pleasure to be able to repair my suitcase instead of having to get rid of it and get a new one. I am super happy with the service And the friendliness of everyone in the store. I am very grateful that I was able to get my suitcase fixed in a timely manner. read more

I was so stressed about my next trip because my Travelpro carryon's handle got loose then disconnected from one side. It was a huge hassle. Jessica and her team was really helpful in getting it fixed as priority understanding my upcoming trip next day. I am so glad that I found them. Highly recommended!! read more

Excellent experience. Customer service the way it should be. I brought 3 broken Hartman bags to Bagmaster. Jessica told me they would be covered under warranty, if I provided proof of purchase. I emailed her the proof the following day and 10 days later received Brand New bags from Hartman. Thank you Jessica and Bagmaster. I will send my friends here. read more

Bagmaster provides a unique and much needed service in luggage repair. Their work is exceptional and very reasonably priced. Would highly recommend to anyone needing such services read more

Amazing service.. I'm very happy that I found this place! They repaired one of my favorite bags that was damage on my last trip. The store also has a good selection of new bags and accessories as well. They try and get as much as they can from the manufacturer warranty. Thank you Bagmasters!.. read more

Bagmaster - Luggage Near Me - Miami, Florida

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If you looking for a "luggage repair shop" that does NOT keep their promise, don't return your calls and waste your valuable time then you found the "RIGHT" place. Brought in 3 items to be repaired on September 30th. They said they would be ready in about 2 weeks. Well, I received a call 3 weeks later saying that one was ready then the following week that another one was ready finally NEVER heard back from them until I should up today November 23rd and guess what? ONLY one was repaired !!!! The only thing that was repaired is my back-pack. Don't waste your time ! read more

Had a repair of my vicrononix luggage, for a warranty repair. Poor work order tracking and their home made repair made the bag functional but that was it. I had to contact them on the repair to get my bag back. read more

The first time I came here was year's ago as the airlines damaged my suitcase and sent me here for repairs. This time I had a relatively new suitcase that the handle would not retract. So I dropped it off and very promptly was called days later that they can repair it for $25. So I paid over the phone with a credit card and they told me it would be ready next day. Actually too quick for me as I work out of area during the week. They even called to remind me to pick it up. So picked it up next day off. Handed the girl my receipt and promptly she handed me my bag. Definitely would return for any repairs I might have. Also they have a nice assortment of luggage and bags as well. Since my repair went well no need to buy another bag for myself just yet. But if I did would definitely come here as they deliver excellent customer service. read more

Bag Master specializes just as much in customer service as they do in bag repair! It's no wonder why luxury brands trust them with their repairs. I came in for a quick repair and was educated on my bag and exposed to some new brands that I am very tempted to buy! Plus, the sales ass. told me to call her if ever I needed another luggage set so that she could offer her advice! Highly recommend read more

Fantastic service.... super friendly. Were able to replace my luggage at no cost I highly recommend this place read more

So lucky to have found this excellent bag repair shop. Our rolling Boyt suitcase needed a new handle and pull handle. Both of them were replaced within a few days! They were honest and did not try to up sell us a new case, which they have many new top quality brands. Since ours was a very good product and my husbands favorite he was very happy to have it fixed at a very reasonable price. read more

Let me start by saying that if you own a Samsonite suitcase, you may have warranty. I had a broken wheel from my last trip I was unaware that it was covered, after a quick google search I found Bagmaster luggage Repair. I spoke to Jessica who was more than helpful It's so difficult to find great customer service but Jessica and the staff at Bagmaster Luggage exceeded expectations. I ended up having a bit of a hiccup at the samsonite store in sawgrass but after Jessica intervened with corporate everything got resolved Thank you Jessica for all your help read more

We all the airline baggage handlers are only good for one thing and that's breaking your ish! Yes my beautiful Britto bags came out nicely after their care with no handles! Sigh sigh sigh... Luckily I did a search for nearest luggage repair near me & this business popped up. Barry is very welcoming and easy to chat with about your needs. He was also able to accommodate a rush order. When I say rush I mean I wanted to leave with my bag that day. So he was sweet enough to do the repair while I wait. Hehe. Thanks Barry! 7* BagMaster is #BarbieApproved read more

More than a year ago I have purchased a large Samsonite hard shell luggage , after having a defective lock problem I took the 2 pieces to Bagmaster in Aventura- Fl, Mayra and Jessica sent the luggage under warranty to Samsonite for repairs, we got a brand new luggage back, however this particular lock design had a Flaw of design and after replacing the luggage 3 times with the same flaw showing up every time , Bagmaster Aventura requested from Samsonite to supply me a new luggage with a redesigned lock without the flaws that were not allowing us to utilize the luggage for more than one trip. I got yesterday a brand new pair of Samsonite with a redesigned lock that appears we'll not have more problems. Thank You for Mayra and Jessica persistence, Bagmaster is a Company that can be trusted. Jack Wengier Aventura - Fl. read more

Quick service, Had a minor repair and they took care of a luggage repacement

I arrived with two briefcases that had a broken zipper, the attendant quickly evaluated my bags, and they fixed the zippers within 10 minutes. This is an excellent company, they will fix your luggage or bags instead of having to buy new ones. read more

Bagmasters is the best luggage repair and sales store around. Jessica is amazing she was able to get all of our luggage replaced through a manufacturer warranty and we were able to receive our new luggage back in time for our family vacation. Thank you again Jessica for your help. You are amazing! read more

I was very impressed with the new management. Previously (6 months ago) I brought in a purse to have the clasp repaired. I rarely wear it and when I did, it broke again. After so much time having passed, the lovely cheerful young lady behind the counter graciously took it back and had it repaired again at no cost. This time the repair was done correctly as I could see the welding work. I would definitely recommend Bagmaster. read more

condition of the leather (alligator), they wouldn't touch it. I was referred to Bagmaster, who suggested having a strap made to replace the original one. To my surprise as well as delight, it was ready within a week! The best part of my delight was how well the new strap matched with the purse and the quality of workmanship..., shaped exactly; just beautiful! I also found the best travel bag with security features! An absolute MUST when traveling abroad, and these days..., right at home (especially during holiday [shopping] season). I'll definitely be returning in the future! read more

A few years ago I visited the store to have my Travelpro work bag fixed as I'm a flight attendant who depends on my luggage operating well. While there as they fixed the Travelpro the store's rep who is quite knowledgeable recommended I try a Briggs and Riley roller. Based on that I purchased that bag and have been extremely happy with the quality and reliability I feel using my Briggs and Riley bag. Things happen, I needed my wheels replaced and today despite my short notice and need for the bag for a trip tomorrow, Bagmaster luggage's owner was able to fix my wheels and send me on my way. There's a great team in place there. And from the looks of their showroom they are THE trusted repair store in Miami. They sell all brands so they fix all brand. I can't wait to recommend this store and its team to the flight attendants I fly with and the newbies I hire. Thanks Bagmaster Luggage you're exceptionally efficient and absolutely pleasant. read more

I needed an emergency suitcase repair while traveling between cruises and had only a few hours to get the repair. Bagmaster came through with flying colors and squeezed me in to make the repairs -- while I waited. The customer service was the best ever and Carolina was exceptional in helping us out and getting us on our way. They also have a tremendous selection of new luggage items and were super knowledgeable about their products. Can't say enough about this place. Highly recommend!!!! read more

Store hours should be updated since they aren't/weren't open on a Saturday. Their store hours say they are open til 5:30 pm. I stopped by at 5 and they were closed. read more

Went in to have an old favorite suitcase repaired and hopefully a leather jacket that needed a zipper attachment added. Barry took care of all my needs and went above and beyond! read more

Was looking for a place to have a snap replaced... You know the little fasteners that snap things together. The tailor couldn't fix it so I came to see the bagmasters. Problem solved- $3. And excellent customer service. Barry is a real sweetheart. They also have an excellent selection of bags and this super cool eagle creek pack it cube product that I also ultimately bought. Happy read more

Came in to get the wheels on my carry on replaced . Wow !! had done it for me in less than 15 min . I finally found a great place to repair my luggages , purses etc . read more

I found this place when I had to get a broken wheel fixed on my large samsonite. While I was there I saw some amazing bargains and a great selection of suitcases at awesome prices as well as some terrific traveling accessories. I ended up buying myself a mid sized samsonite because I loved my large one so much. When I got my large suitcase back I was giving it a once over and asked about what samsonite has under warranty and I started to notice stitching around the bag was separating. Bagmasters said they would submit it and see if it could be fixed too. I then got a call that samsonite was going to completely replace my suitcase! How awesome!!! I love the honesty and integrity of bagmasters! Thanks for your great service! read more

Always helpful and the repairs they've done for me have lasted years. Can be a bit pricey depending on the repair though. It cost me $50 for 2 roller-blade style wheels. I looked it up and I could've gotten a set of 8 for less. You know what though, their professionalism and my time were worth the $50 read more

I was looking for wheels for my roll on luggage and called a couple places I found on line and some I had used before. Most people was really not helpful, but when I called Barry his tone was great and you really felt he wanted to help even if it was only a couple wheels. I drove down to his shop and he measured them then took a couple minutes to ensure they would fit properly, he even explained what he did to ensure the best fit. He has a lot accessories and carries luggage also. I would definitely go back when I want a bag because of the service I received. I highly recommend this business read more

So happy! Needed my zipper fixed quickly for a flight to NYC tomorrow, went to bagmaster, and got it fixed right away!! I was also hooked up with a new suitcase I needed for a great price. Barry was so knowledgeable about everything I needed to know about buying a suitcase. I will definitely be back again! read more

I have a specially designed suitcase that doubles as a display type case for my work, and I couldn't just buy a new one since it's specially made, but the retractable handle was stuck in the up position and I needed it fixed asap for a work trip one week away. They fixed it for me overnight, it works great, and it wasn't expensive to have repaired. And very friendly service! read more

Very good. We were extremely happy with the repair of our suitcase. Since the suitcase is relatively old, we did not think It could be done. This store also has a big array of brand name suitcases for sale. And items related to travel for sale. read more