Great staff and very knowledgeable. Highly recommend this shop and they have a great selection of…read moreproducts.

Last year, my wife and I bought a Limited Edition Polaris 570. The purchase was easy and they were…read morecordial. Today, we brought it in for a recall issue. The repair guy was the ONLY one nice. We made sure we communicated our intent prior to headed to the shop. We let them know and got the "go ahead" prior to loading the 4 wheeler up. We arrived and it was as if we farted in church. Pickup, post repairs, was even worse. Durham traffic caused awful delays. We called ahead to let them know we would be there in 10 minutes and arrived with minutes to spare. Their response, "well...get here or the gates will be locked. Sorry. "Best be here by 5 or no one will be around." We get there at 4:58. Lights off. A guy on a forklift is blocking the back lot entrance to make sure I don't delay him closing the gates. He says nothing and offers me no information. I go in and have to ask multiple times "can I get my key and the Polaris." The nice repair guy gets the key. He tells me it's outside. Where outside? I was just outside. Someone parked it at the other gate around the other gate outside the blocked lot that was already closed up. I begin walking around the shop. Final thoughts: I'll go ANYWHERE else. I guess I'm not a regular, so I won't inconvenience y'all anymore. Forklift dude...I get it. You worked all day. But, come on man. You didn't even leave after getting in your personal truck.

Shawn O. in the parts department went above and beyond to get me what I needed for my tractor. Very…read morenice, had a good personality, and friendly. Highly recommend! Ty! Yes sa! Keith H., Clayton, N.C.

Working with Ashton in the service department is just a delight. I was looking to purchase a piece…read moreof equipment, remotely, from a private party and he checked the equipment out for me. It felt like he was looking to buy it himself! He sent me pictures, described what he saw and suggested a couple of small Maintenence items to address. He even said he could oversee loading the equipment on the trailer when the truck arrived. If I lived near them they would be my dealer, no question. In this age of customer service decline, this was a breath of fresh air.

The LG refrigerator/freezer I bought broke down within the first 4 months, and LG found so many…read morethings jury-rigged inside the refrigerator. It clearly had been used, broken, and "fixed" a few times before I bought it. The store refused to exchange it.

The service was amazing. Lots of selections name brands, appliances, and more wonderful value some…read moreappliances had a little scratch but the price they put on It is amazing and they do financing if you ever need a refrigerator or a stove washer dryer. This is the place to go to you have to go check this place out for yourself.

Bought Viking range, Viking microwave, Viking dishwasher from Distinctive Kitchen. Microwave and…read moredishwasher are under warranty, and not working. We have tried to get service for 11 days- and cannot get an appointment or response.

We ordered double ovens from Distinctive Kitchen and Appliance World. Even though the appliances…read morewere back-ordered, Terri kept us informed about when our appliances would arrive . They have a great showroom and are very knowledgeable about what they sell. Our problem was with contractor they hired to install our double ovens. Pro Appliance came to install the ovens while we were at work. They threw away the original double oven that I had sold for $475. We left them a check on the counter for $350 only to come home and find a large gaping hole at the top of the oven. We knew that there was a size difference in the ovens but wanted the hole at the base of the oven so it would be less noticeable. (we would install a filler at the base) When we contacted pro appliance, they wanted another $350 to come back and raise it. They never pulled an electrical permit or had any type of inspection after they wired the ovens. Stay away from Pro Appliance and hire a licensed professional to install your appliance. We had to hire another contractor to fix the poor installation after Pro Appliance refused to come back.

Great job of keeping my grill clean. So nice that somebody knows what they're doing and doesn't…read morejust spread the grease.

Excellent selection of BBQ rubs and sauces, with wonderful, friendly service! What more can you ask…read morefor?!? This is definitely going to be my go-to shop for BBQ supplies.

I bought a used Genuine Roughhouse. Brought it to Dave and Combustion Cycles. It wasn't running…read morewell. They assessed the issues, and delivered on the tune up and repairs. The scooter is running great now and is my favorite one I've had. 2 days to assess and 2 days to fix. Unbelievable, 4 business days and I was good to go. They also used to maintain and fix my previous scooter. I really appreciate the 6 year relationship I have built with Combustion Cycles.They keep me maintained, on the road and safe. The highest level of service and repair that I have encountered with any business. I highly recommend their work, professionalism, and care. Thanks guys!

I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

Great customer service. Fast professional delivery. They were able to answer all my questions and…read moreexplain my different options to make sure I got exactly what I needed for the task at hand. The dump truck delivery driver was very respectful of the property and expertly maneuvered the truck to place our load exactly where it would be easiest to deploy. I highly recommend The Rock Shop and will absolutely use them in the future for my landscaping needs.

I love the Rock Shop. Why? Solid selection of materials,…read morefamily owned business, friendly service, and easy in and out. I've bought mulch, top soil, compost, several grades of gravel, and stepping stones. The prices are reasonable and if you have your own truck or trailer they'll load it for you. If you don't they can deliver.

These guys are amazing, Best in the business. Best selection of equipment, best customer service,…read morebest mechanics. Highly recommend

Very poor customer service and they treat the customer poorly. I had a mower belt reattached. after…read morewe I picked it up, on the drive home, I noticed that the blade clutch was not attached. I fixed it, but wanted to let them know that their work was defective. my brother-in-law also noted the problem. so i called and spoke with Tim (manager?), who informed me they tested it 3 times and it was in working order when i picked it up. then he said that i had to have damaged the mower AFTER i picked it up. i have no bones to grind with the business or manager, but to be essentially called a liar is unacceptable. to be told that it i broke it in transport - that a cotter pin fell out on its own during transport - and that since i broke it the repair was my responsibility - is not how i want to be treated as a customer. then he hung up. find another repair shop that treats the customer with respect.