So I took the 48" mower deck off of my John Deere D140 because the bolt that secures the tensioner pulley sheared off leaving part of the bolt in the threaded bracket. I took it to The Quality Equipment, LLC John Deere Dealership in Knightdale, NC on this past Monday, September 11, 2017. I bought the replacement bolt and a new set of blades at their parts department then dropped the deck and the replacement parts off with the service manager to have the broken bolt tapped out and the new blades installed. This should be no more than an hour of work total. I have not heard a word from the service manager since. I drove to the shop this morning, Saturday, September 16, 2017 expecting to be able to pay for and pick up my mower deck. They have had it in their shop for a solid 5.5 working days and still have not touched it to begin the repairs. Guy in the service office tells me to call the service manager on Monday, September 18, 2017 to see when they will have it ready! Not very freaking happy right now. Called Quality Equipment about 10:00 AM on Monday, September 18, 2017. A Receptionist answered and I asked to speak with the Service Manager. She transferred my to the Service Office. No one answered. The Receptionist came back o the line and told me the Service Manager must be out in the shop and asked me for a number where he could call me back. I gave her my number and she repeated it back to me. It is no 5:43 PM on Monday, September 18, 2017 and no one has returned my call or called to inform me that my mower deck is ready for pick up. Called Quality Equipment again this morning at about 10:15 AM and asked for the service department. Guy who answered the phone came back and said the Service Manager was out in the shop and asked me to give a number for a call back. I told him no because I tried that yesterday and no one ever called me back. Thirty seconds later I was on the phone with the Service Manager. He informed me that there was "one other job ahead of you, but I will try to get to yours today." I told him okay but to call me as soon as it was ready. It is now 5:48 PM on Tuesday, September 19, 2017 and no one has called me back to say my repair is complete. read more