We had Waterworks install a full irrigation system a couple of months after our new house was finished. We selected them because their price was in line with other quotes and because their approach they assured us would result in minimal damage to our fairly new bermuda grass. Unfortunately much went wrong here: they were a week late starting the project; it took them 3 days longer than they said it would; and they absolutely destroyed our grass. Shredded it with huge scars, uneven ground, pipes still sticking out of the ground. I insisted they come back and at least try to smooth out the bare ground and add topsoil so the grass could begin to heal. It has yet to fully recover. In operation Ed insisted multiple times that we did not need a booster pump to boost our low water pressure. Said he wanted to save us $2K. He said he could handle it with his system. As a result we have 18 zones (should have been covered with way less), and the zones farthest from the valves barely put out any water. So i also have to run the system way longer each time than I should have to. A new irrigation maintenance provider came in and said we absolutely needed a pump to make the system work properly and were shocked at how poorly the heads and drip lines were buried. read more

Worst experience we have had from a "professional" ever. They talk a good game. When it came time for the job a crew of was dropped off given a large piece of equipment and the "Forman" was gone. I wish I could show you pictures of the damage they did to our lawn. It has been 4 months and again a lot of big talk. I had to hire a lawn installer to fix the damage. I will try to post pictures on another platform. read more

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They gave us several false start dates. Delay after delay. Eventually got here to do the work and overnight one of the new joints they made in the supply pipe blew apart and left me with a $600 water bill. After several attempts to contact Mr. Mutio to get some relief, all we got was crickets. Thanks Ed for being so professional? read more

Beware!! Below average quality, extremely unresponsive. System is not even a year old and having problems. Spend the extra money and go with a more reputable company. read more

Do not use. Unreliable service, VERY poor communication. I had to hound them to find out when someone would be at my house. Shouldn't it be their job to schedule with me and not the other way around, especially after I already ordered and paid for work? I shopped around and easily found better local options that are run in a professional manner, unlike this place. Save yourself the headache and move on. read more

This company installed my system at my home and wow was I impressed by the level of professionalism and care they put into taking care of my lawns watering system. Not only did they take time to explain it in terms I understood but the installation time was impressive. Then the customer service didn't stop at the sale - wow! They stayed in touch to make sure it was serviced properly for many years of enjoyment. Thank you Water Works. read more

We made an annual contract with this company two years ago based on a recommendation from our realtor. The company is not responsive. They don't let you know when they will be out to do either the winterization or spring start-up. We've had to contact the owner each season, and he doesn't respond...the crew just pops up one day, and hopefully you are home. How hard would it be to print on the annual invoice the projected dates for service? I mean that seems like basic Business 101. This has been a bad experience and I intend to let our realtor know that she should not be referring this company to anyone. read more

I want to relay to you what a wonderful experience it has been to entrust my Irrigation System with Water Works Unlimited Inc. for some 22 years. Ed Mutio and his maintenance crew took a poorly designed and antiquated system and brought it up to date and redirected its design for maximum efficiency. This home was a Model Home and the builder neglected to provide coverage for the backyard so I had them add 3 more zones to give me 100% coverage. Because of Water Works' improvements and semi-annual scheduled visits and preventive care, I can tell you with all honesty that I had the best lawn in the neighborhood year after year. Another impressive quality about the Water Works Team is its people. Every visit made to my property was handled by top notch professionals with great attitudes and smiles. I am so happy with the results of their work that I have already contracted them for my new residence that I bought in November 2020. It is a larger property with a different type of grass (Zoysia) on the fairway of a beautiful Golf Course. One of the big selling features of this lot was the pristine condition of the lawn (not one weed or bare spot). When I inquired who put in the irrigation system, after the realtor said that it was Water Works Unlimited Inc. it all made sense. If you want a beautiful lawn whether its Fescue, Zoysia or Bermuda in these harsh summer conditions we all have to deal with, then go with the "Best": Water Works Unlimited Inc, locally owned and expertly operated by Ed Mutio for over 25 years. Steven M Laverty read more

We've had our irrigation system installed by them for more than a month now, the device itself seems to work great -Rain Bird- , the installation was quick 2 days, and the team that installed mentioned that they have many years of experience. They were knowledgeable and nice to do business with. read more

The owner and employees seem nice enough; they were responsive for the initial install - but anything after that is non-existent. Zero ability to follow-up, never there when they say they will be, not reliable. For example, Requested on March 5th, 2018 to have the de-winterization done and asked to get an estimate for new work; didn't get a response, so followed up on the 16th of March and received a response that weather wouldn't allow for de-winterization but he'd be by "next week" for the estimate - didn't show up; followed up on the 25th to see when he planned to do the estimate - no response; followed up on the 2d of April to see when he'd do the estimate and he said he'd arrive either Friday or Monday - but he did not; he followed up and said Tuesday - but didn't show up; he then emailed on Wednesday - the 18th of April - asking if someone could be home that afternoon so he could do the estimate (and de-winterization had not even been done yet)! Really? I'm going to plan on dropping what I have going on after he missed countless commitments to show up? Found someone else to do the work who is reliable. read more

Would give 0 stars if I could. Takes full advantage of the fact that there is no code for irrigation installation. Installed pipes less than 2 inches below surface in some cases. Almost all pipes installed less than the minimum 6-12 inches to avoid damage from aerating, digging and frost. Left job site a shambles. When confronted, owner promised, in writing, to provide free service to pipes damaged due to the improper installation. When called on to honor this promise, they demanded $160 to fix a pipe buried 2 inches below ground. BUYER BEWARE. They are cheaper for a reason. No one that I know in my neighborhood has been happy with them. read more

I have annual maintenance contract with Water Works. There was leakage in my back-flow. I contacted them to check. And my nightmare starts from there. They gave me an appointment for a time. But they never turned up. I had to email them and call them time and again. But no response. Finally they get back and gave me another appointment. No one turned up this time either. And the same cycle of follow ups continued. After, constant follow ups finally someone turned up. The guy came in and started talking very rudely, for no reason, I was shocked. He said that they need $250 for fixing it. Which I agreed. But he said very rudely that first I have to give them check then only they will start the work. I came back with check for $250. Now, this time he says that $250 is not sufficient. They want $350. Being helpless, I ended up giving check for $350, hoping that my nightmare will end here. Couple of months later my back-flow started leaking again. And the same cycle of followups continued again. Finally the same guy showed up. This time again he was utterly rude right from the moment he came in. The very first thing he did was, very rudely demanded check for $250. He said that unless he gets check for $250 he will not even look at the back flow. I requested him gently as to why he should charge me again for the same problem for which I have already paid. At that he started yelling at me. I tried to calm him down, but to no avail. Being helpless, agreed to pay another $250. Then he again yelled at me to bring the check first. To that too I agreed. And I requested him to not be rude. At that he got very angry and said that he is partner of the company, used racial slurs and threatened me. I was shocked, completely helpless, was considering calling cops. And then all on sudden he sat in his truck and started yelling, threatening with dire consequences and drove away. read more

WARNING..... WARNING.... Ed Mutio's company Water Works does NOT bury pipes according to industry standards. Rather than burying pipes 10-12" deep, they buried my pipes 3-5 inches deep and, in some places, they were actually visible through the surface of the ground. After sustaining measurable damage to improperly buried pipes in over 7 locations on my property rendering my system unusable and contacting Mr. Mutio to no avail, - I filed a complaint with the North Carolina Irrigation Contractor's Licensing Board and, after sending an inspector to my property on TWO occasions, and after hours of inspection and investigation on November 8, 2017 they issued a Notice of Alleged Violations indicating 10 violations (like NOT burying the pipes, failure to use valve boxes, failure to use air release valves, etc., etc., ) according to the licensing board's inspection. The NC Licensing Board found many more violations than I was even aware of. Additionally, after hiring another company to redo major sections of improperly buried piping and quote for the other repairs (over $2,000.00) they told me they have done more major repair work on Water Works' systems than any other company. He further stated to me that Water Works has a very bad reputation within the industry itself. FIND ANOTHER COMPANY. Description of work: A $6,000 + irrigation job Services Performed: Yes Cost: $6300 Work Completed Date: 06/20/2017 read more

Bought the yearly plan for Water Works Unlimited to handle the valve installation and removal for my sprinkler system. I do not have time to mess with it and always break the valve when I mess with it. At some point they came out to install the valve and broke it. They then charged me $150 to fix their screw up. My wife did not know about the $250 yearly plan so she paid them. I have been back and forth with the owner Ed. He is evasive at best. I have left at least 2 phone messages that have not been returned. In his latest email he said he could refund me but still would need to charge the $80+ trip charge. Are you kidding me? I told him to just keep the money and I would tell my story on Yelp. Before I started their plan my neighbor had told me he had problem with them but I did not listen. I do NOT recommend this service. UPDATE:Owner did finally make the money right. read more

Bought the yearly plan for Water Works Unlimited to handle the valve installation and removal for my sprinkler system. I do not have time to mess with it and alway break the valve when I mess with it. At some point they came out to install the valve and broke it. They then charged me $150 to fix their screw up. My wife did not know about the $250 yearly plan so she paid them. I have been back and forth with the owner Ed. He is evasive at best. I have left at least 2 phone messages that have not been returned. In his latest email he said he could refund me but still would need to charge the $80+ trip charge. Are you kidding me? I told him to just keep the money and I would tell my story on Yelp. Before I started their plan my neighbor had told me he had problem with them but I did not listen. I do NOT recommend this service. Buyer beware. read more