Customer service is severely lacking. The disregard for timely service and the "I don't care…read moreattitude" of the employees shows through in all aspects of their work. If you need service go somewhere else. If you need to buy a mower buy from another shop who actually may provide service after the sale.

Bought a hustler mower from ATW, what a piece of junk. At least my lowes troybuilt mower could cut…read moregrass. Hustler is over rated junk. Save your money and buy a real mower. I have to cut the grass twice each time and still looks scroungy. All my neighbors yards look clean and even where mine looks like crap.

Found on line, has v good reviews so contacted and almost instant response. Easy drop off and pick…read moreup at his house. Very quick repair / engine tuning at reasonable cost (Stihl equipment which is not cheap new but very reliable). Hadn't ever serviced my backpack leaf blower but it was well worth repairing rather than replacing which is the modern temptation! I'm back cleaning up the yard which is under very large oaks. Great shade but hard Fall work.

Thanks to Ben for his solid work on my Honda mower. To be honest. I thought it was beyond repair…read morebut Ben proved me wrong. As soon as I got home I pulled it once and it started right up and mowed perfectly. Thanks Ben, keep up the good work! - David Sparrow

Excellent customer service. If they don't have it, you may not need it. Everything from plants to…read moretools and beyond. Local pantry items, great gardening options, decor, etc.

They sell stainless steel washers that are magnetic. The S/S nuts are non magnetic. They should…read morecheck their suppliers quality better

In years past I have had good experiences with the company and Tim doing a needed repair or…read moremaintenance on my residential self propelled push mower. Recently miscommunication around an end of season appointment resulted in no-show from the team. Ensuing defensive posture in emails left me with a changed perception. I suspect Tim and team still do good work. But if you get an email stating "Just confirming your appointment" realize Natalie isn't confirming but instead is asking 'do you still want this appointment?' in code. I'm sure business from my push mower is meaningless to them. This experience has tipped the scales for me, I think. I'm considering a rechargeable battery based mower come spring.

Absolutely go with anyone else you can find. Earliest appointment to fix a single blade is two…read moreweeks out on a Wednesday in the morning. Most people have jobs and can't make that happen. As well as the mower is broken NOW, not TWO WEEKS FROM NOW, and the grass is still growing..... What a joke.

Was able to get parts from them for my 25 year old Scag mower. Friendly service too. I'll use them…read moreagain.

This place is a huge rip off. You bring a mower in for something is simple as a wheel replacement…read moreand you end up with a laundry list of other issues which raises the repair price to the point of where it makes more sense to buy a new one, when the one in question is and has been properly maintained. This company lacks the appropriate level of communication responses, and bottom line, they are down right rude. Will NEVER use them again. For all I care, they can take the mower in their possession and shove it given their lack of professionalism.

Took our Weed Eater in and when we got it home, it didn't work. Took it back and told them "This is…read morea ReRun" and he says "REPEAT?" umm.. yea.. we just got it back from you and it doesn't work. 2 weeks later they call and say it's ready and I make sure again they know " This is a ReRun " and he got nasty.. "ReRUN?" umm.. yes... we told you that when we brought it in --- got real quiet.. WELL DO YOU HAVE YOUR TICKET? very nasty.. umm.. yes.. BRING IT WITH YOU ,, click.. dial tone... guess what.. they still charged us ANOTHER $40 to get it back.. NEVER AGAIN! Nasty people that rip ya off!

This place is is owned and operated by thieves, liars and scammers! They would rather take a…read moreseriously negative review or other actions over doing the right thing than operate an honest business. The owners, Hilda and Dave Horton should have their business license revoked and they should be investigated. They kept and lied about the repairs and service fees and ended up trying to charge me over $100 for a lawnmower worth maybe around $30-40. I asked Dave how much it would cost when I first dropped it off and Dave Horton said ... "Look... I'll have it done as cheapest as possible." That's what Dave said to me and i took it as we both understanding the lawnmower is just a beater mower and not worth much. So they said they ordered a carb kit (carb kits for my mower was around $12-20. on Amazon) and replaced cables with used parts and filled the oil and all that for $130-140?! What!? The mower was around 5-10 years old! Clearly they can not understand and grasp the concept of value and lack the brain power to realize that a new mower would have been far more obvious of an easy decision to make than to pay anyone over $100 to repair a mower worth far less. Why did you even put that much time and money into and old beat up mower without approving with me first. I would have said NO to the repairs and picked it up and tried to fix it myself or could have sold it for parts. But like you said" Oh, well... We'll just sell it". I couldn't believe how easy you said that. Like this is a common practice for you guys and this is said a lot and oh by reading one of the other reviews it does seem like a bad habit you guys have and I bet that's how you have to pay the bills, try and cheat customers to sell there equipment for a bigger profit. You know exactly who this is too! I told you I would write a scathing review of your business. I really hope you guys fail and fall under. Business's like yours deserve to go bankrupt. This review will be posted in multiple forums including reporting to BBB, reddit, ripoffreport.com and wherever else I feel. Thank you for giving me first hand the opportunity to review your business! Edit: Grammar, spelling, whatever. Edit: I'll put money on it they say "hmm... I don't seem to have a work order for you." lmbo!

I have had two service calls with Blue Collar Repair LLC, one service was to fix the damaged flue…read morefilter, oil change and general service. The second was to fix the hydraulic cylinder on the grapple. He has done an great job getting the tractor up and ready for use and it has been all on site. Tom also went out of his way to replace the blades on my lawn mower. Tom C. is an easy person to talk with about the reprise and gave good tips and good advice about the tractor. I will be using his service again for the next general service.

Terrible tractor and backhoe repair. Took the parts off the tractor and backhoe on April 9th and…read morehas not been back since

I love my TSC on Raeford Road, Fayetteville, NC. The products I've become a regular with are…read moreALWAYS on the shelves. There is a gal who lives in Hope Mills, McKayla. Each and every one of her reviews are negative, yet she continues to shop there. She did a review on horrible staff that ignored her while she held a 40 lb bag of dog food... McKAYLA! There are shopping baskets right inside the door! Use one!!!

I was having a problem with my credit card. Went in the store and Kisha the manager was soooooooo…read morehelpful. we resolved my issues quickly. this store is so neat clean and beautifully stocked. thank you Mrs Kisha for your help yesterday!

Service Dept review only. After the incendiary review, we received a well working L120 at no…read moreadditional cost.

Bottom line up front - work fine, service and professionalism, terrible…read more Barely a three star. On the plus side, the work done was fine and the convenience of having them pick up my lawn tractor for a reasonable price is great. In the past that would have been the end of the story and a 5 star rating. This time, however, the way business was conducted was not good. First the driver was several hours out of the window to pick up my machine. A quick phone call would have made that fine, I get that schedules get blown up all the time, just let me know when you are running behind. Then the drive picked up the machine without letting us know. Looked out the window and no lawn tractor. Took about 2-3 days to get a response to my messages so I knew that Quality and not some random thief had my tractor. Then the drop off was unannounced, just looked out and saw my tractor. No key. A month and a half later, I'm still waiting for my key. The only communication after the drop off was a bill that showed up a month and a half after the service saying that my account was over 30 days. Hard to pay a bill that you never got. If the driver had checked when dropping off, I'd have gladly paid on the spot. Now they seem to think I'm some kind of deadbeat. Plus, there doesn't appear to be any way to pay on line, so I have to go through the hassle of writing and mailing a check and they have to wait on USPS to deliver, when and if they get around to it.