From the minute I walked in, I was greeted and made to feel welcome. After feeling taken advantage…read moreof at another nursery--where the focus seemed to be on my budget instead of helping me find plants I truly loved--this was exactly the kind of place I had been hoping to find. I really appreciated that they grow their own plants and trees. The staff was incredibly kind, patient, and happy to answer all of my questions without making me feel pressured. Ashley was especially wonderful and made my visit a great experience. Because of the excellent customer service and welcoming atmosphere, I'll definitely be coming back to buy my plants and trees here. Highly recommend!

Really disappointed in the service here, but just as disappointed in the selection. The girl…read moreworking here had no clue what she was doing and there wasn't anyone else more experienced around to talk to. She was either on her phone or using it to look up the questions I had about a few plants they had. Either way, off putting and completely useless. Also (for those looking): They also do not grow/stock veggie starters or any herbs really. Very minimal and overpriced selection of old, basic Texas yard plants and a dusty little succulent and houseplant tent. This was the third time I have been here in 2 years and nothing has changed for the better. Not worth it, I do not recommend this place and I won't be back.

I discovered this Austin gem last year and I can't stop going back for their high‑quality plants…read moreand incredible selection. The best part of shopping here is the staff--they're knowledgeable, patient, and always willing to answer every question I have about plant care. I've spent a small fortune on plants, soils, succulents, and pots, but it's absolutely worth it. The Natural Gardener has become one of my true happy places, and I especially appreciate the free monthly classes they offer. It's a wonderful spot for both new and experienced plant lovers. Highly recommend!

It's a good place to find native plants. Available species can vary, so it's good to check back at…read moreintervals for new arrivals. There's a good selection of soil additives and mediums in both small and large sizes. And, there are garden areas and features interspersed around the plants for sale. I rarely give more than four stars.

If you purchased a LivingSocial deal for Garden-Ville, I wouldn't recommend cashing it in at this…read morelocation. If you insist, you must print out your voucher before coming. I didn't, having never done so for any other Living Social deal, but this location of Garden-Ville doesn't "have the scanners and equipment to redeem" from a smart phone. To which I said, "Well, I wish you'd have mentioned that when I called half an hour ago." You shouldn't even need such equipment - the employee just didn't know what to do. So I drove home empty-handed, having wasted an hour (and 30 miles). I'd just hoped for a nice drive and to check out a different garden shop. But this place isn't a garden shop, it's only really set up for dealing with contractors and wholesale operations, not individuals. Again, I wish their web page or the LivingSocial deal had made that clear. So, 1-star experience. However, the price list looks promising. And the just-learned fact that Garden-Ville is the composting and recycling component of Texas Disposal Systems is redeeming.

Since the Natural Gardener had to quit selling bulk soil, I've been looking for a new place…read more Gardenville has a number of choices and all at a decent price. They sell everything from fill soil to compost to rocks. My first problem is that my truck is just a 90's mini truck. They don't sell soil by the half yard. I tried putting a yard of their Superior Soil in my truck and about a half yard in, the truck couldn't take any more. The guy was cool enough to stop filling the truck and he charged for about a half yard. Would be nice if I could just get a half yard. My second problem is that their products aren't exactly the greatest. The Superior Soil was acceptable I suppose. I'm used to getting Revitalizer from Natural Gardener, and Gardenville's Superior comes up short in comparison. They did have a decent deal recently on shredded mulch and the mulch was fine. The location has been paring down their offerings. They had a crazy sale to liquidate all of their pots. Now they're selling all of their tools. Not sure if they're focusing on the bulk business or what.

If you aren't a contractor, don't bother driving out here…read more Not open to the public, they only deal with registered landscape firms.

We needed to identify a specific shrub our renters allowed to die so that our landscaper can buy…read moreand plant them. We called several nurseries in vain and we decided to stop at Copper Rock to see if they have this plant. When we entered the office, there were two guys behind the counter acting busy though there was nobody around, no customers waiting, no one. Finally one of them, on the left looked up and asked hesitantly if we needed some help. I had the surviving shrub picture on my phone and I wanted to explain to him that we just need them to look at the shrub, and tell us if they carried it or could order it. Before I could finish my sentence, his phone rang and he promptly answered it. Within a few seconds he bolted out the side door to the nursery. How can you give priority to a caller and leave the customers in front of you waiting. After several minutes, the other genius gathered the little customer service training he ever had and asked us what we needed. As soon as I started describing the plant, its name and ... He promptly and abruptly stopped me with: "Since you are not a contractor, we will not help you". He then went back to pretending to be busy, waiting for a phone call that would save him from these customers in front of him. These two homeboys had no intention to do any work, to help potential customers or to give any information at all. Keeping in mind that probably most of their customer base are landscapers, I wonder if this behavior has been acquired as a result of having to deal with some of the workers. We will make sure to instruct our landscapers to never set foot there for any reason. Rude and obnoxious.

I can't say enough good things about ATX. We lost a tree to the recent drought, and after…read moreresearching local options, visited their RR12 location. The gentleman we initially met at their yard gave a tour of all the trees in his golf cart, asked us several questions about what we were replacing, and what we thought we would like to replace it with. He stopped frequently to identify the different trees, provide all the pros and cons of each variety, whether they were particularly suitable for where we live, etc. We didn't feel rushed, he was exceptionally pleasant, and was happy to answer all our questions. When we decided what type of tree we wanted, we were handed a flag, picked out the exact tree we liked best, and they delivered it in a matter of days. Their crew was friendly and efficient, and for a reasonable fee, cut down and removed the dead tree. They were finished in no time, and left the yard looking better than when they arrived. They only asked for payment when the old tree was gone, the new tree was planted, staked, watered, and we were 100% satisfied with their work. I really didn't think this level of customer service existed anymore. Go see them. You won't regret it.

Fantastic experience. You'll get lucky if you get to meet the owner's father, who's been in the…read moretree business for over 40 years and knows a thing or two. Obviously taught his son well, also. Do what you do in Texas and don't rush a conversation, the father has great stories. Both were very accommodating and worked with my budget.

One of the best plant shops in Austin…read more They have a wealth of knowledge and a great selection of various plants, cacti, soil, and pots.

This is my favorite plant store. They have a huge selection, a decent succulent sections, tons of…read morepots, and even tons of seeds. They have all shapes and sizes and all reasonably priced. They even have all the care info usually on pot itself

I had a great experience working with Carlos Nieto at the nursery. He was super helpful,…read moreknowledgeable, and took the time to help me pick out the right plants for my yard. You can tell he really knows his stuff and cares about making sure you leave with healthy plants that will do well. Everything has been growing great so far, and I'm really happy with how it turned out. I've attached a few photos of the plantings. If you're looking for someone who's friendly, patient, and knows plants, I definitely recommend asking for Carlos Nieto!

Vincent and crew arrived first thing in the morning. They were so friendly and did a great job. I…read morelove it all! I'm a repeat customer and will continue to be so.

Very very very overpriced for cheaply made imports from China. We didn't see anything that was…read moreinteresting or original.

Amazing selection of clay & ceramic flower pots, fountains and other outdoor decor. Staff was…read morefriendly - offered assistance while I looked then just let me look. I observed other staff helping a couple pick out the right color and type of pot. If you aren't sure what to buy, they have rows and rows of pots for inspiration. If you know exactly what you want, I suggest just asking the staff to save you time hunting for it. Prices were reasonable. Fellow plant lovers, have fun!