We needed to identify a specific shrub our renters allowed to die so that our landscaper can buy and plant them. We called several nurseries in vain and we decided to stop at Copper Rock to see if they have this plant. When we entered the office, there were two guys behind the counter acting busy though there was nobody around, no customers waiting, no one. Finally one of them, on the left looked up and asked hesitantly if we needed some help. I had the surviving shrub picture on my phone and I wanted to explain to him that we just need them to look at the shrub, and tell us if they carried it or could order it. Before I could finish my sentence, his phone rang and he promptly answered it. Within a few seconds he bolted out the side door to the nursery. How can you give priority to a caller and leave the customers in front of you waiting. After several minutes, the other genius gathered the little customer service training he ever had and asked us what we needed. As soon as I started describing the plant, its name and ... He promptly and abruptly stopped me with: "Since you are not a contractor, we will not help you". He then went back to pretending to be busy, waiting for a phone call that would save him from these customers in front of him. These two homeboys had no intention to do any work, to help potential customers or to give any information at all. Keeping in mind that probably most of their customer base are landscapers, I wonder if this behavior has been acquired as a result of having to deal with some of the workers. We will make sure to instruct our landscapers to never set foot there for any reason. Rude and obnoxious. read more