Poor customer service experience at Rochester Buick GMC. We received a paper quote for a used…read morevehicle on Friday afternoon. Quote had both the salesman John and manager Isaac's name on it. When I called the next morning to make a deposit on the vehicle, Isaac said there was an error given on the quote and now provided a price approx $5000 higher than original quote received in writing. Refused to honor previous price quote from the day prior and stated it was from an error in a computer generated software price. However the salesman and manager had looked at it and provided the price to us. Very disappointed in the customer service and refusal to honor previous price given the day before.

List is long... communication is terrible. I was interested in a vehicle but they turned me off…read morewhen they told me they had to fix some things, and the sales person didn't really know what they were working on... 3 weeks later, still communication is terrible... long story short the lost a customer.

Gilly is the biggest scam artist of all of the entire Rochester area. When I went in to grab the…read moretitle to my car 2 weeks after purchasing it or whatever paper work I had to pick up, some lady was complaining to him about her car being screwed after only 2 months. He showed no empathy, as a true narcissistic salesman would, and then atop these things--my car did the same thing almost within exactly the same time frame as the lady! Now, 7 months later, my cars done.. screwed. And it's on a loan.. This guy better never run across me in person again. Won't be good. Screw this guy and his entire unprofessional, druggie family.

We bought a car for my daughter Monday and found it was not a comfortable car for her to drive…read more Went back on Wed and they took the car back no questions asked. Full refund. I will shop there again.

Crooks with a capital C!!!!…read more These people are the epitome of "Used Car Salesman". They went to the same bank (as another local dealer) for a loan and they came back with a rate almost 4 points higher than the other guys! Of course we know who's going to make the money at that....McCabe! They are shady as they come, be careful and do your research before you buy from this place. Most likely you will be taken advantage of.

I bought a 2011 Ford F-150 Lariat in August, I was between a rock and a hard place for a vehicle…read more No cab company was open when we broke down. After picking out this truck (my almost dream truck) Come to find out there is no backup camera, my dream truck has had nothing but problems, after the lemon law. They sold me a shitty vehicle, hopefully I will never have to be back, also because my truck won't make it that far.

After posting about my negative experience on social media, I received a response from customer…read moreservice on a Facebook post I made. I spoke to the customer service representative on the phone and she promised to review my case. About a week later, I received a call back informing me that my account balance was adjusted to $0 after confirming the details about my situation. I am happy that my issue has been resolved but it cost me many hours on the phone and a social media campaign to finally get the attention of the right person. I am adding a star to my initial review because "Meh. I've experienced better." I am hopeful that customer service continues to improve at Ally Auto in the future. If you are having trouble getting your case escalated, it looks like autorep@ally.com is the right department to reach out to if you want to have someone take a fresh look at your particular issue.

Very disappointing experience with this bank. Customer service was slow, unhelpful, unqualified and…read moreI kept getting transferred without any real solution. I expected much better communication and professionalism." This company Ally Bank has to be the worst company I have never dealt with, such an unprofessional and ineffective financial company. I am 62 years old and this is by far the worst and most incompetent company; I spent 3 weeks trying to get an issue straightened out with them and they made it so difficult for me. I cannot fathom how a company lacks so much knowledge on somebody's account when we are dealing with a financial institution. Every time I called to inquire about my account nobody had a clue and I would be put on hold several times. One person told me I had to go to the motor vehicle dept to change my title back into their name and I did so only for the next person to tell me I had to put it into the new finance company's name. After the weekend I called and they told me I have to put the title back into their name???? There incompetency is almost laughable, but this really put a dent into my financial standing and the stress they put me through is reprehensible. I sincerely have no idea how they are in business. I probably spent over 2 hours on hold with this company throughout this nightmare. I would not recommend this bank for anything relating to your hard-earned money as they are 100 percent clueless. Very poor communication, extremely frustrating and staff was very uneducated in helping resolve issues, and the online banking experience was outdated and inefficient. There are much better banking options available. Do yourself a favor and do NOT use this bank.

I had a wonderful visit with Mick at red cedar auto. He was able to ask my questions in a concise…read moreand informative way. There was a good selection of pre-owned vehicles. All of them looked in great condition. After I decided on a vehicle Mick was able to get the application process done in less then 30 minutes. The vehicle I purchased is in great condition only a few paint scuffs. No transmission shifting problems or any other quirks. I will definitely purchase a vehicle from red cedar auto again.

From the owner: Pre-owned Cars, Trucks, Sport Utilities, Crossovers, Minivans and Vans…read more Products: Vans, SUVs, Trucks, Sedans. Services: Used Car Sales, Available Saturday by Appointment. Brands: Chevy, Ford, Pontiac, BMW, Jeep, Toyota, Hyundai, Nissan, Kia, Dodge, Saturn, Buick, Chrysler, Mazda Locations Facts: Nationwide service, shipping available.

These people got me into a decent car at a decent rate with bumper to bumper full coverage extended…read morewarranty after 2 other credit unions and my bank I have banked with for years turned me down even with $2000 down payment.

Great people, I Had a wonderful first time loaning experience. Rory made it very quick and easy for…read moreme all and all I was out in about 15mins so

We moved out of state and have been working with Brad Dahl and the service center folks for all of…read moreour CRV maintenance needs. They've been very timely with all of our service needs whether it be routine or emergency. Brad is very kind and easy to work with. They've also provided rental cars whenever necessary in a timely manner as well. Overall been a great experience!

Service is unacceptable At best!. It appears service…read moretechnicians are rather less trained on Kia vehicles than desired!