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Kinsella's Auto Sales

2.3 (3 reviews)
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Services - Kinsella's Auto Sales

Auto loan

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Ally Financial - This is my stack of documentation of discovery work I have done since 5/2021

Ally Financial

(109 reviews)

After posting about my negative experience on social media, I received a response from customer…read moreservice on a Facebook post I made. I spoke to the customer service representative on the phone and she promised to review my case. About a week later, I received a call back informing me that my account balance was adjusted to $0 after confirming the details about my situation. I am happy that my issue has been resolved but it cost me many hours on the phone and a social media campaign to finally get the attention of the right person. I am adding a star to my initial review because "Meh. I've experienced better." I am hopeful that customer service continues to improve at Ally Auto in the future. If you are having trouble getting your case escalated, it looks like autorep@ally.com is the right department to reach out to if you want to have someone take a fresh look at your particular issue.

Very disappointing experience with this bank. Customer service was slow, unhelpful, unqualified and…read moreI kept getting transferred without any real solution. I expected much better communication and professionalism." This company Ally Bank has to be the worst company I have never dealt with, such an unprofessional and ineffective financial company. I am 62 years old and this is by far the worst and most incompetent company; I spent 3 weeks trying to get an issue straightened out with them and they made it so difficult for me. I cannot fathom how a company lacks so much knowledge on somebody's account when we are dealing with a financial institution. Every time I called to inquire about my account nobody had a clue and I would be put on hold several times. One person told me I had to go to the motor vehicle dept to change my title back into their name and I did so only for the next person to tell me I had to put it into the new finance company's name. After the weekend I called and they told me I have to put the title back into their name???? There incompetency is almost laughable, but this really put a dent into my financial standing and the stress they put me through is reprehensible. I sincerely have no idea how they are in business. I probably spent over 2 hours on hold with this company throughout this nightmare. I would not recommend this bank for anything relating to your hard-earned money as they are 100 percent clueless. Very poor communication, extremely frustrating and staff was very uneducated in helping resolve issues, and the online banking experience was outdated and inefficient. There are much better banking options available. Do yourself a favor and do NOT use this bank.

Kinsella's Auto Sales - car_dealers - Updated May 2026

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