Let me start this by saying , feel free to look at my other google reviews, with the exception of the devil (spectrum internet) and a bug infested hotel, all of my reviews are very positive, pro business, uplift the world in general. I do however believe at some point, lessons need to be taught....
This place has turned into a dumpster fire in the last few years. 20+ year customer, same dr's and NO MATTER WHAT, some issue arises each and every time I'm there. Today was the final straw. I have been with the same dr, getting the same sleeping medication for 10+ years. We have been playing around with different doses or extended release versions over the past 6 months to find the least amount of this medication that works properly and Does not make me feel like I'm in a bubble the next day. Keep this in mind, I live (have homes) 3 different places in Nys. I travel constantly for work, I use different pharmacies depending where I'm going to be when the refill ones due. Today after 6 days of delays I finally get the health insurance company to understand why we are getting different doses and styles of this particular medication... my dr, the man whom went to medical school is working with me closely through this process, but apparently the pharmacist MEGAN , working 6/20/24 at 4:00 is far more intellectually savvy then my said dr. She refused to give me my medication as I received different doses several weeks ago. She then treated me like I was a drug seeking scumbag , whom was running pharmacy to pharmacy trying to get some actual sleep. Had she asked , I would have explained all to her. I even had my drs office call her, she went and hid in the corner and quietly basically said I think he's drugs seeking sleeping pills. I mean grow up. Ask me a few questions for god sake. I'm 50 years old, fairly successful ,but I do have a horse farm, YES I looked homeless during this crazy heat wave upstate ny is having , and yes, I was extremely irritated after 7 hrs out in the sun today. I know Kinney does not care about one singular customer, but I hope many people read this review and maybe avoid the consistent issues myself and clearly othered are facing there. As a side note, the complete lack of actions from every bad review you have received , and responding with a generic "we were sorry to hear about your bad experience, just proves how little you value your customer concerns, or Actually care in any way about making your business better by removing / or retraining employees whom act in this way towards customers . You have to do better Kinney's! read more