I brought in a computer that originally came from here for a repair to the charging. I've now…read morebrought it back for the third time for the same issue. The last time it took over four weeks to 'repair'. Brought it home and it's still not repaired!!!!

My son and I went in as he was building a computer for his brother. There was one gentleman that…read morewas helpful. My son had everthing figured out what he would need to do this. We spent a lot of money. We went to the back as I was going to buy my son some extra stuff as a surprise. We were meant by a worker who asked if we were almost done. We felt ok we are being rushed out. We thought they would have been a little bit more happy with the money we just dropped at their business. We got in the car and noticed the guy having a cigarette. Wow!!

Been here several times. Had my mac fixed twice. Joseph and Simon you guys are great!read more

I really can't thank iService enough! They definitely stick out amongst the competition in Kingston…read moreon both price and customer service. I have had my MacBook repaired here twice for a fraction of the cost (and much faster) than the other places quoted me. I honestly cannot thank them enough for fixing my devices so well and so efficiently - I would highly recommend iService!

Beware of what I believe to be unethical business practise. I feel robbed. We bought what we…read morethought was a new Mac on October 10th. Our daughter was originally happy with their quick ability to get her a Mac when it wasn't in stock and the price point was good. They told our daughter that once she opened the package, she could not return it. In a few days, the Mac failed and on October 16th, my daughter called and reported the issue to JUMP. She brought it back as soon as she could on November 3rd and they kept it for nearly two weeks. They replaced the logic (mother) board. Since then, the Mac stopped working again, won't accept a charge, is extremely slow, and the screen freezes, turns blue and glitches. I called the store yesterday, Dec 20, 2025, and spoke to "Graham". Unlike what my daughter was told, he said she had 7 days to replace the computer! What?! It's in direct contradiction to what she was told on purchase, and no one told her she could replace the Mac when she called on October 16th, six days after she bought it. JUMP now tells me we're out of luck and to contact Apple directly. JUMP does NOT stand behind their products, staff patronize their customers, and they withhold valuable information or change the information to suit their position. They took our money but offer poor customer support. I asked to speak to the owner; of course I was told they do not know who owns the business. I have since been told by a neighbor that Tim McGuire is CEO and Chair of JUMP. I sent an email to his attention. I have also learned from a fellow in the industry that JUMP sells Apple products that are on clearance from Apple or not up to usual Apple standards. He said JUMP prices Apple products just below what other vendors sell them for to make customers feel they like they are getting a better value. He continued, "You've been JUMPED by JUMP." Don't let this happen to you. I wait to hear from Tim McGuire, CEO, JUMP.

I went into the store with the objective to simply buy a new phone since mine had broken. David,…read morethe manager, took 15 minutes to get off a phone call before even helping me and then tried to upsell me on many different plans and accessories for a phone that I did not want. I tried to express my feelings about only needing and wanting a new phone but I would be cut off and continued to be told about deals for other plans. The experience took nearly an hour due to the lack of acknowledgement of what me as a customer was actually looking for. In future I think it would be better to work for the request of the customer instead of trying to sell them things they aren't asking for excessively.

We went in for a cracked iPhone screen and we ended up having to go back a total of 5x because the…read moretouchscreen stopped working. They somehow managed to break the touchscreen on it so the phone is basically useless. They acted like they were doing us a favor by giving us our money back. Too bad we still have a broken phone. I think the most annoying part was that they wouldn't admit they broke it, they asked us if we did anything and instead of giving us our money back they kept taking the phone for a week at a time to "fix it". So wasted time and wasted phone. They're basically as good as the place at the mall.

I did not receive a "freebie" for writing this review, but I did receive courteous professional…read moreservice. I needed a refund on some defective items, and partly due to my chronic illness was not able to meet the company standards for returns. The manager waived the rules for me and could not have been nicer. I have shopped at that store for many years; Natalie made me want to continue being a good customer for years to come (but I'll remember to keep the packaging for a looong time next time!)

I took my laptop in after it shut down spontaneously at a scientific conference and then could be…read morerestarted only occasionally and unreliably before it would shut down again. They examined it thoroughly and ultimately diagnosed the problem as a fault in the motherboard. The solution turned out to be putting my solid state drive into another laptop several generations newer....effectively salvaging all my data and apps on a newer machine...all this for a few hundred bucks. Manny provided me updates as the diagnosis progressed and stress-tested it before returning it to me. To me, this was a model of how a repair should go. Thanks a lot to the MM Tech team.

Brought my gaming PC in as I had troubles with my monitors displaying after updating my…read moreGPU/Ram/PSU. I'm very particular about who touches my PC, but felt I was in good hands the whole time. They were extremely communicative, provided a fast resolution and ensured my PC was working to the best of it's ability. They were able to identify the power going to the GPU wasn't enough, due to user error on my part during the installation. They even went and updated my BIOS, drivers, and OS! These guys are PROS, if you need fast and reliable, I couldn't recommend MM Tech Doctor enough. Oh, and they gave me a 90 day warranty on my PC!