Nicci Auto has had my 1988 Ford F-150 for five months, and communication throughout the process has…read morebeen extremely difficult. From the beginning, funding was never an issue, and once I was presented with the repair estimate and recommended work, I approved everything with the expectation that the repairs would be completed within a reasonable timeframe. To give credit where it's due, when I first brought the truck in, they successfully diagnosed and repaired an issue that several other shops could not figure out. They got the truck running and driving again very quickly, which I genuinely appreciated. Because of how efficiently they handled the difficult diagnostic issue, I was confident the remaining repairs would be completed in a similar manner. After diagnosing the initial problem, they presented me with a lengthy list of additional recommended repairs. I approved the work, and they opted to keep the truck at the shop to complete everything. I also informed them that I was relying on a rental vehicle in the meantime. While I mentioned there was "no rush," that was intended as courtesy--not an expectation that the truck would sit untouched for months. I understand that staffing shortages can create delays, and the owner explained they have been short-staffed since October. However, as a customer, it is frustrating to see previously accepted jobs continually delayed while newer and smaller jobs appear to move ahead in priority. Over the past five months, my truck has essentially been pushed into storage while work on other vehicles continued. I also understand that sourcing parts for a 1988 truck can take additional time. However, I was informed that one of the major parts they had been waiting on shipped on the 20th of last month, and since then there still appears to have been little to no effort made toward installing it or progressing the repairs. Following the shop's Facebook page and making several visits in person only reinforced the impression that my truck was no longer a priority. The delays have completely derailed my spring and summer plans, and getting updates has felt like pulling teeth. After waiting five months, I reached out to the owner simply asking for a rough timeline on when work might resume. The response I received was that I was welcome to remove the truck from the shop if I could not continue waiting. While I respect their ability to diagnose difficult issues, my overall experience with communication, scheduling, and customer service has been extremely disappointing.

I have been taking my vehicles to Nici for over 10 years and have never had a bad experience. They…read moreeven were able to fix an issue with my Toyota Highlander that not even the dealership could seem to address. We drive our vehicles as long as possible, and so far every one we've had since bringing them to Nici for service has gone for well over 200,000 miles. They are helpful, honest, and do a great job.

Thank you for holding this truck so I could make the trip from Maine. We put this truck right to…read morework and its been a nice fit for us. Professional team, easy to work with, truck was as advertised.

I bought my first car here 10 years ago. A saab that ended up having many issues and I ended up…read morescraping it for $300.. The cable to the gas pedal had many zip ties to make up for slack that ended up breaking one day (Very Dangerous!!) and the head gasket ended up being blown. Stay away.. You guys owe me $3000. I didn't even make it home before the car started having issues. lemon lot is right BEWARE!!!!!!!! If you want to make things right email me at ssspears27@gmail.com

The guy is a crook! Told me I needed $3,000.00 worth of repairs to get my sticker. I took it…read moresomeplace honest and paid $500 for the things that did need to be done, and several other things on his list did not need to be done at all. He tried to cheat me. Stay away from this place!

From the owner: $30 Inspection $32 Regular Oil Change, synthetic extra charge…read more We are a pre-owned car dealership, state inspection station, full service repair shop and provide 24 hour tow service. We servicing all makes and models of cars, trucks & motorcycles new & old. Although our passion is antique, classic and unique vehicles we enjoy working on all makes and models of vehicles. Come on over and check us out!

From start to finish, this company was amazing to work with! They were prompt in answering my…read moreinquiry, patient with me asking several questions, and when my hours didn't work with theirs, because I was local, they came to me at no additional charge. Comparable in price to other companies. Mark checked in with me when he took my keys, and then gave me a tutorial once my remote car starter was installed. Very pleasant and easy experience! Highly recommend!

These guys are top notch!! I had leather seats & a front and rear dash camera installed. I an issue…read morewith my dash cam staying on constantly after getting hard wired and Dave worked persistently on the issue until we realized that it was a faulty dash cam and it needed to be replaced (Dave called the dash camera's customer service team for me to diagnose the issue). I will be returning to Mobile Car Pro for any future work on my truck. Thanks for the help guys!!

Good service, fair prices and no high pressure sales tactics just justifiable recommendations for…read morelater replacement of the two rear tires which I will be going back to them for.

Very helpful location. The warehouse for all of their location is behind the shop, so you do not…read moreneed to typically wait for inventory long. Wasn't the cheapest place around, but very quick, very polite, clean, and helpful both with a trailer tire for my boat, and a tube for a lawnmower tire.

Needed brakes front and rear and a radiator and then some. Very friendly people with very…read morereasonable pricing. They took excellent care of us and our vehicle. We've been looking for a good shop for quite a while. Found it!!

Still one of the best shops in the area! I had a leak in one of my tires and was having to pump it…read moreup every day. I was in the process of pricing new tires because they were getting wore out but the prices were out of control! I was recommended a shop in Dover and I reached out to what I thought was a price quote from them through the Yelp App. As it turns out I was sending out a blast to any shop that wanted to respond. One was Exeter Motor Works to which I used to take my SAAB 9000 to back in the late 90's. I moved further North so going there wasn't as convenient for me. However their shop was one who was presented to me so I called them and they said come on down. I got there an I was treated the exact same way as back in the 90's, graciously, friendly, warm and naturally without any phony "Hi how can I help". I let them know of my predicament and one of the mechanics came right into the greeting area and grabbed my key and started to fix the tire. I had mistakenly walked into the shop area and told them what was wrong so they already knew what was wrong and what to do! As I was getting checked in with my information and the guys were already fixing the tire, I informed the person at the counter I used to come here with my SAAB and the people were awesome! The lady assisting me (sorry my memory is bad) said "Yep you came in here with your SAAB last time in 1999!" I said OMG you still have that information in there, that's cool!" So we had already hit it off and we finished up the repair order. I went and sat down and this gentlemen walked in and the lady said "name?? I want you to meet a customer from 26 years ago who's back!" This person was the new owner now and was very polite and he is a Veteran as well so we already had a connection! The guys finished the tire repair and because of our idle chit chat they were very fair with my and I'm now going to schedule more service with them today! I want to thank the two guys in the shop as I walked in at 4:00 pm and they needed to stay. I also wanted to thank the front office for being so gracious. This maybe long winded but this was my experience.

Superb! Randy Elder, the manager, and Devin are awesome. Not only did they diagnose and resolve my…read morespark plug issues, they also gave me some much needed advice. I have been dealing with very expensive ongoing problems with my vehicle, desperately looking for answers and the most economical way to handle them. Originally, I went to the dealership to resolve these issues. $7k and less than a year later, the check engine light went on and something seemed very wrong. I immediately took the car to Sullivan for diagnostics. Randy went above and beyond, explaining things to me the dealership service department neglected last year. Long story short, with the information and service Sullivan provided, I was able to go back to the dealership and hold them accountable for issues they should have and could have caught. These guys are honest, hard working dudes. You all deserve a raise! I'm so grateful.

I stopped at the Concord, NH Auto Zone this morning at around 9:30 or 9:45 am. I am being specific…read morebecause I forgot to get the name of the helpful person that assisted me. I thought the time frame may help for management to know who was working this morning. Earlier, when cleaning snow off my windshield, I bumped my windshield wiper with my snow broom. The wiper blade broke and a part fell off. I saw a colleague at work too, clearing snow and asked him for help. He had a look and said the wiper was broken and I needed a new one. I ended up at Auto Zone right after this. The man that helped me was having a look at the part I brought in and then I also handed him a smaller piece that had come off. Immediately he took the small piece I gave him and he was able to connect it to the other piece. He said, you don't need a new wiper blade. He then walked me to my car and reattached the piece to the wiper part. I asked if I owned him any money for his help and he smiled and said no and to have a great day. I sure wish I had asked his name. I am very happy for the kind, helpful and courteous service that I received from the Fort Eddy Rd. location. His kindness and great customer service made my day. And he did not have to be honest. He could have easily sold me a new windshield wiper. Thanks for your honestly and great manners and outstanding customer service.

We needed a battery replaced and were unsure of the specifications the vehicle required. Sabastian…read morehelped us determine what we needed based upon our budget and wants. He then proceeded to install the battery for us while helping me understand all that automotive jazz. It was fun, a learning experience, and a 1000% positive atmosphere. Would recommend. Thank you!