would give zero stars but would not let me write a review…read more Stayed at the premier for new year! I am originally from Newmarket and was visiting my family from Florida. The experience was terrible to say the least! The first room smelt like cigarette smoke. We told them we can't stay there because my husband has asthma, plus the smell was horrible. They second room had no heat. We complained religiously and they would adjust the heat from the front desk.Everytime we returned from being out the room was freezing and I would have to go back downstairs to the front desk only for them to turn it on again. You should be able to control your heat from your room. They finally moved us to another room for the last 3 days of our 8 day stay. The keys to the rooms never worked out I would have to get replacements almost daily. What happened to the good night guarantee? The bathrooms in the restaurant were filthy and had blue mop buckets in the Mens room because the urinals were leaking. The housekeeping cart that housed the cleanliness was dirty and moldy. I have reached out to the premier inn and the corporate office to no avail. I guess because I am here in Florida I don't matter... I would never recommend to anyone.

Lovely place to stay . Very helpful staff. We visit here at least 5 times a year to visit family …read more Rooms are always clean . Reception staff cant do enough to help .. rooms do get slightly warm at times. Shame there isnt another chair in bed room cos sitting on bed at night kills the back,if talking or watching tv. Breakfast is served in the restuarant which over looks the heath where the horses and jockeys go out for there morning canter. Which is nice to see whether continental or full cooked breakfast theres plenty to choose from . Car parking is just across the road . But limited parking reserved for premier in. Otherwise you have to park on the next level up and pay for parking. Besides that. This if a fab place to stay .I'd definatley recommend . Right on the edge of town .. too everything you could need round you .. banks, petrol ,station, foodstores and the rookery centre is a stone throw away for any essential needs or anything youve forgot.

Garrard's was easily one of the best hotel experiences I have ever had!…read more I can't say enough of the service, as it was perfect. Service was top notch, the friendly staff offered everything they could and more (fans, buckets of ice, directions, recommendations, etc, etc). We could easily see that they take great pride in the hotel, their work, and creating an enjoyable stay for their guests. The hotel itself has cleverly named rooms after race horses (as Newmarket is a very famous horse racing and breeding area), decorated with a picture or two of the horse the room is named after, and tastefully decorated with a one or two horse racing knick-knacks. The hotel and the rooms have fresh, comfortable and modern decor, impeccable visually and also in cleanliness. They've integrated technology with a one card master key to enter room and operate everything, you can listen to the radio in the bathroom, and free/fast wi-fi. The eating area was also modern, comfortable and we had a wonderful breakfast chosen off of a menu with a judicious quantity of varied selections. There is parking for four (tight) spots at the back, but there is plenty of parking on the streets with no residents permits needed. I'm forgetting some amenities, but you have 24 hour access to the hotel, and umbrellas as well. Definitely go to this hotel if you're staying in the area, or even for a get away from London!

Garrard's was easily one of the best hotel experiences I have ever had!…read more I can't say enough of the service, as it was perfect. Service was top notch, the friendly staff offered everything they could and more (fans, buckets of ice, directions, recommendations, etc, etc). We could easily see that they take great pride in the hotel, their work, and creating an enjoyable stay for their guests. The hotel itself has cleverly named rooms after race horses (as Newmarket is a very famous horse racing and breeding area), decorated with a picture or two of the horse the room is name after, and tastefully decorated with a one or two horse racing knick-knacks. The hotel and the rooms have fresh, comfortable and modern decor, impeccable visually and also in cleanliness. They've integrated technology with a one card master key to enter room and operate everything, you can listen to the radio in the bathroom, free and fast wi-fi. The eating area was also modern, comfortable and we had a wonderful breakfast chosen off of a menu with judicious quantity of varied selections. There is parking for four (tight) spots at the back, but there is plenty of parking on the streets with no residents permits needed. I'm forgetting some amenities, but you have 24 hour access to the hotel, and umbrellas as well. Definitely go to this hotel if you're staying in the area, or even for a get away from London!

Great hotel. Well kept and clean. There when I wanted them and not otherwise. Good breakfast.read more

Using the new spa for a wax and massage. They are very friendly and take good care of you…read more Everything is new inside and they have the most up to date treatments out!

Stopped here twice . Quite old a building but frankly I found the place needed a general updating .read more

I have to give White Heart a 3 star review. Their food deserves a two star but their night life on…read morea Friday and Saturday night deserves a four. We recently ate there for dinner. Was far from impressed. Food took over 1.5 hours to be served to us and food quality and quantity is very overpriced along with their drinks and beers. I ordered the chicken, bacon, tomato, brie, potato salad. The tomatoes were char-grilled to the point to where they were blackened. They were not edible. I did pancreatic cancer research at the number one cancer hospital in the world and understand the highest risks for pancreatic cancer, the main risk being chargrilled food. White Heart took a meal that could have been healthy and made it highly toxic. I wrote them a note on the receipt that their tomatoes were highly toxic and can give their customers cancer if they ate them. No competent chef on purpose would turn a normal healthy staple into something toxic. Please review your menu and your cooking practices. My husband had the fish fillet sandwich, it had many bones in it. He was not happy. Their Halloumi cheese starter is a joke. You get tiny slices of Halloumi cheese and it's very salty. Another ruined dish. The fish cakes were good but there were only 3 for what you paid. I paid close to 8 quid for two pints. Much too expensive. Don't go here for dinner. Weatherspoons you can get two epic meals and 4 pints for 20 quid. We spent 47 quid on 2 tiny meals, two starters and 3 pints and one cocktail. White Heart is only good for a night out. We also had a very difficult time finding a clean table. It wasn't busy so I can't understand why the tables were not cleaned. We resorted to a not as dirty dirty table we still sat and ate at someone else's filth which was pretty nasty. White Heart step up your game and fix your menu it's only bc I love your night life on Friday and Saturday night that I didn't give you a lower rating even if your DJs don't actually spin but use Torqs which gives the 'appearance' that they are spinning vinyl but real DJs like myself know they are not!

When I lived in Newmarket , this was my go to spot for a drink. As a visitor, this is still my go…read moreto spot for a drink. This is the place where I met my wife on Valentines day and it still holds sentimental value for me today. Newmarket has changed a lot over the past years but one thing I can count on remaining a constant is the White Hart pub and hotel. The service is great with many beers on tap. The deco is modern and cozy. It now has a nice rustic look with steam punk'd vintage lights. This place has its quiet moments but can also be super energetic as it is often the hot spot for a drink and music on a Friday or Saturday night.