A stunning building in a stunning unspoiled medieval town in beautiful Suffolk. It's an elegant hotel and has a beautiful dining room. Food is quite good, and so was service, at least until it completely fell apart later in the meal. Fish and chips and burgers were hot & fresh, professionally served., good portions and nicely presented. We passed on sweets and ordered coffee. 15 minutes later there was no sign of these, though the table next to us had had theirs. We asked again and after apologies and another fair wait, two turned up. After another 7 or 8 minutes of waiting we again asked about the [missing coffee, and it duly arrived some 5 minutes later. I asked why the delays, to be told, by the young waiter that "the kitchen had run out of cups".
This in a 2 rosette hotel, a dining room holding perhaps 80, with perhaps 15 guests at the most. What on earth can justify a blatant lie like this, does he think guests are morons? To be fair, we were in the end not charged for the coffees, and another seemingly more senior member of staff who took our payment did say he'd overheard the ridiculous lame excuse and would speak to the lad. But really, this should not happen in a place that has style and class. read more