Probably 2nd or 3rd time I've ever written a review.. I only would write one when it's superior…read moreservice. If I couldn't give a (5 star) review, I wouldn't waste my time.
So much "good" to say about this place.
A couple of weeks ago we bought a 2025 Rockwood Signature from them. And we've had nothing but a great experience from start to finish.
Salesmen: Nathan & Carson
Nathan was probably the kindest (most non-pushy guy) ever.. But yet wanted us to leave in the RV that best fit us and our needs. He really made it easy... Such a good guy..
And the young man, Carson was assisting him, perhaps a new young salesman there, was terrific. Such a great, fresh young face to see in sales. So polite. Rare to see those young men in those positions, so professional and kind.
Finance: Kenneth. Couldn't have had a better person. Extremely thorough. Professional. Friendly. Real.
Enjoyed it, unlike most (finance meetings) that I've been through with large purchases.
Walk Thru: Jillian (( 5 star ))
Hook-up / Send off: Shane (( 5 star ))
Two people that fit the profile and exceed the standard of professionalism there at Funtown Winstar. It just got better with each employee, each step along the way.
After getting the camper home, we had an issue with the "auto leveling system".. It was not leveling, and continued to show a system error message.. I knew it wasn't (operator error) and had to be a system fault. We'd only had the camper 2-3 days when I called them to inform them..
Carson, the young man I referenced earlier, helped me as best he could over the phone, on speaker with another employee... He guided me (over the phone) with possible error reading fixes and helped me reset the zero-level.. But all to no avail.
He got the manager to call me back which in turn had someone come right out to me that evening "after hours", at no charge at all.
The real 5 Star employee: Todd Pittman!!
This guy.. Wow..
He came out that evening! To my location!
He found that the leveling system in fact wasn't working properly, nor was it charging properly from the solar charger.
He promised to do some homework on the system, make a few calls, and come back to me in the next day or two after work and correct the problem for me.
Two days later, he called and asked for permission to work on my RV, and that he thought he'd be able to correct the issues now.. I met him out at our RV storage facility and after a lengthy trial and error, a conversation with the LIPPERT professionals, he was able to fix the leveling system; ((after finding out the sensors were not connected to the correct jacks)) Disconnecting them and reconnecting them correctly, and running all the diagnostic tests.. Setting it up correctly and walking me through each step to ensure that my wife and understood everything.. YES.. These things should've already been caught BEFORE I took it home, and weren't, but these things happen.. No problem.. He stood by the company with professionalism and ensured me he'd make it right. And he did.
He properly connected and programmed our solar power option on the RV, enabling it to receive power and distribute accordingly... All this, after hours, at my convenience, at my trailer location, with an extremely friendly/personable yet professional demeanor often not found in his line of work.. Very very pleasant surprise that was not expected.
The entire process, from search, to purchase, to finance and walk thru, to extra maintenance right out the gate was superb.. Again, especially Todd.
That young salesman Carson, and that maintenence man Todd are exceptional examples and Fun Town Winstar (in my opinion) would be pretty hard to beat.
Thanks for the great experience.
Brandon Neal
US Army (ret) SFC