I've been to a lot of laundromats, and Golden Isles Laundry definitely stands out in some…read moreways--both good and bad. On the plus side, the facility itself is great. It's clean, spacious, and well laid out, which makes doing laundry a lot less of a chore. There are plenty of washers and dryers available, and I really appreciate the variety of sizes--you can handle anything from a small load to bulky items without a problem. That said, there are a couple of downsides that are hard to ignore. First, you have to use a laundry card, and frustratingly, it can only be loaded with cash. In a world where most places take cards or mobile payments, that feels outdated and inconvenient. The biggest issue, though, has been the customer service--specifically the evening attendant. I'm a weekly evening customer, and almost every week I've witnessed him being extremely rude to at least one customer. Unfortunately, about a week ago, I was on the receiving end. He was very gruff with me for using a folding table in an area he had recently mopped. To be fair, it was about an hour before closing, and I understand he has responsibilities to finish up. However, there was no signage, barrier, or any indication that the area was closed or unavailable for use. I brushed it off at the time, assuming he might have just been having a bad day. However, my most recent visit on April 15 really changed my perspective. The attendant was again rude--this time to another customer--and the situation escalated unnecessarily. A woman was in an area he had just mopped (again, with no signage or barriers indicating it was off-limits). She had earbuds in and couldn't hear him, but instead of handling it calmly, he became confrontational and ultimately called the police because she wasn't responding to him. The police arrived, spoke with her, and then left after hearing her side of the story. The whole situation was uncomfortable to witness and honestly made me feel uneasy. It's a shame because customers should be able to do something as routine as laundry without feeling tense or worried about being spoken to harshly. It also feels like there are unspoken rules that customers are expected to follow, without any clear communication. Simple signage or barriers--especially closer to closing time--could make a big difference and prevent situations like this altogether. While one customer spending around $20 a week (about $80 a month) might not seem significant to the business, it is to me. At this point, I'd rather spend my time and money somewhere I feel more comfortable and treated with basic courtesy. Overall, the facility itself is great, but the lack of modern payment options and ongoing issues with the evening attendant make it difficult to recommend.

It was confusing when I came in. You need cash and have to buy a card that then works in all…read moremachines. But the woman working there came over and explained the system and in 3 minutes I was rolling. Place is busy and that's because it is clean and well maintained. I'm not a fan of going to "the mat". But if you have to go this one is nice Wash, dry fold is available.

I've been coming here for years but honestly this place has gone down hill so fast. Walking in…read morethere is a horrible smell I haven't ever smelled before in this building. Place is not as clean as it use to be. Not the same friendly faces. Would not recommend!

The owner needs to clean up that business. Whoever is running the place now needs to be retrained…read moreor better yet a new job. Let's start with the awful smell when you walk in. The other day one of the employees was maybe asleep, drunk or god knows what. The friendly faces I use to see are gone and the new ones there are running people off. Definitely finding a new place to do my business.

This was a clean place to do your laundry. Parking lot seemed sketch, as there was broken window…read morepieces all over. But it was a good experience big washers. I was in and out. Wednesdays they have deals on prices I think too.

I will not be going back to this laundromat ever again. I had $20 in coins, and I did a large…read morelaundry load for $$11.25. I did another laundry load for . I was supposed to have $1.50 left. All I had was 50 Cent left. They are scamming and taking your money by rigging the laundry and no one answers the phones.

While traveling we stopped here for laundry. Half of the machines are not working They force you to…read moretransfer funds to a "Suds" card to use the machines. So, I put $30 on a card, washed 4 loads, dried 2 in one dryer, and had $1.38 left. I tried to add the required funds for the last machine but they have a $10 minimum. I only needed $2.12. You cannot get a refund on your unused money. What a scam. You also cannot enter exact amounts. For example.if I had wanted to purchase $32.12 on the card I would have been forced to pay $40. When I needed help, I started asking around for an employee. Searched high and low. Turned out the woman standing four feet away from me the entire time I was actively, politely, asking if anyone worked here was the attendant on duty. Find ANY OTHER laundromat. This one is terrible.

Suds Laundromat has to be the coolest washer and dryer place I've ever used!!…read more1. It takes credit cards (that's a bonus for me because I've always thought that coins for nasty. 2. They actually have a display on the T.V where it tells/shows you how much time your machine has left before it ends! The map is really neat. 3. They had a couple of TV shows on for you to watch while you wait. Washing my Families large load of laundry cost about $10? I think the washer was $7.25 and dryer (30mins) was $2.25? Was absolutely worth it! Plenty of food places around to order from.

Horrible establishment. Broken machines that take your money and won't work. Unable to get a refund…read moredue to no attendant being present. Highly recommend going anywhere else but here. Extremely dirty as well

I am updating my review as I recently decided to give their drop-off laundry service a try. After…read morewasting my time & coins with the broken machine on my initial visit, I figured the drop off service was the way to go. I had a king size comforter with 2 pillow shams and a queen size blanket. I dropped the items off at around 11 AM and they were ready for pickup by 4PM. The charge for all 4 items came to $20 (plus tip), which i felt made up for the couple of bucks I previously lost in the broken machine. Next time I need blankets & comforters washed, I will definitely use the drop off service. It is well worth it not to have the hassles of feeding coins into broken machines and having to wait sit around around for the whole time the machines are running. The lady providing the service was very friendly and easy to do business with. I am not sure if the service is cash only, but I had cash with me in case they don't take cards.

Hostile, Unprofessional, and Unresolved Experience -- Avoid This Location(SKIDAWAY LOCATION)…read more I've been a loyal customer at the Suds on Skidaway Road (Savannah) for years--until a completely unacceptable encounter with an employee named Charmaine. From the start, Charmaine seemed irritated. She offered no help, spoke rudely, and got aggressive when I asked a simple question about my receipt after paying with exact cash (since the card machine was down). Her attitude was unprovoked and inappropriate. She handwrote "needs to pay" on my receipt and highlighted it, which left me confused. When I asked for clarification, she snapped, yelled, and became hostile--in front of my child and her own, including one handling laundry behind the counter. She made disturbing comments about my clothes, and as I left, she yelled: "That's why you have to bring your stank a clothes in here to wash, you uppity bi***!"** This behavior--especially in front of children--was disturbing and unnecessary. When I reported it to the store manager (Brittany), she offered no apology. She claimed Charmaine called her during the incident but said the call dropped. That's false--I heard them on speakerphone. Charmaine even went outside yelling about me on the phone as I was leaving. I escalated to the district manager (Christie). She called after I contacted other stores, said she'd follow up--but didn't. When I called her back, she acted like she didn't know who I was and seemed annoyed I followed up. She simply suggested I go to another Suds location. When I picked up my clothes, Charmaine was still working, and no one acknowledged the issue. No apology. No accountability. This location clearly has high turnover, poor management, and zero customer service. It's also not in a safe or welcoming area--and now I understand why. If I could leave zero stars, I would. Avoid this location at all costs.

Convenient location, plenty of open machines, clean place, and super helpful staff. Definitely…read morerecommend if laundry services or machines are needed.

New good machines, especially good for comforters and heavy bedspreads, etc…read more Need to use debit or credit card to purchase a card for machines

Clean, machines were simple to use and it is what you expect from a laundry service. I was in town…read morevisiting family and needed a laundry service, found this place, I recommend it.

Was on vacation in Savannah and my Airbnb's front load washer was moldy. Try cleaning it and after…read morean hour decided that I rather go to a laundromat. Because I'm not familiar with the area I looked on yelp for a place with great reviews rather than for proximity and I am glad I did. The place had a super helpful attendant that was patient and kind. The place was very clean (which is the whole reason for me needing to go there) and I thought the price was right.

I love them! I am so glad I found this much needed service. I have sensitive skin and they make…read moresure that my clothes are cared for with the right products. The pickup and delivery service is much needed for me. Great personalities!

Nice, helpful folks! She explained everything well and even gave me detergent because I didn't have…read morechange to buy some. You'll need change if you don't bring your own detergent.

Hostile, unprofessional, unstable employee (Charmaine ) -- awful experience in front of children…read more No resolution from management. I've been a regular at the Suds on Skidaway Road (Savannah Location) for years with no issues -- until I encountered Charmaine. From the moment I walked in, she looked irritated that I was even there. She offered no help, had a nasty attitude, and became aggressive when I asked a simple question about my receipt after paying in exact cash. The card machine was broken, and when I offered to pay in cash, she rudely told me it had to be exact cash in a very nasty tone. After I paid, she handwrote "needs to pay" on my receipt and highlighted it, which left me confused. When I asked for clarification to avoid issues later, she became hostile, started yelling, and behaved in a highly unprofessional manner -- all in front of her own children who were present- one being behind the counter and handling customer's laundry -and my child, who was with me at the time. She also made unsettling comments about my clothes that made me fear she might intentionally damage them. I was genuinely concerned that she may have access to my card information and could misuse it. She yelled " that's why you have to bring your stank a** clothes in here to wash, you uppity bi***. This behavior was completely inappropriate and honestly unnecessary -- especially in front of children. This review is specifically about Charmaine who appeared to be mentally unstable. When I reported this matter, there was no apology or feedback from the store manager( Brittany) at all. She shared that when Charmaine called her about me requesting a receipt, she did not hear Charmaine being disrespectful because the phone hung up. However, this is untrue because I heard her on speaker phone in collaboration with her. Charmaine grew so angry she went outside leaning against a car yelling about me to her on the phone as I was leaving. Also when escalated to district manager (Christie), she did not follow up with me later like she assured. She did call initially after I called multiple stores sharing the incident. She assured she would be sure to follow up with me that afternoon regarding what would be happening. However, she did not. I had to follow up with her, and when I called her, she behaved as if she did not know who I was- initially , and also did not seem very apologetic towards the situation. She shared she was still investigating, but her tone was much different than earlier - there was no interest or concern for my experience. It seemed as if she was annoyed I was following up. I expressed that I did not feel comfortable with the situation or how it was being handled and she suggested that I go to another Suds location. Smh. When I went to go pick up my clothing, there was no sign of remorse. There was no apology and the worker was still there actively working. The store manager was present (Brittany) and did not offer an ounce of acknowledgment or accountability . Very disappointing. The only reason I went there was because it was close to my home. But honestly it's not located in a safe or favorable area. There is a new attendant that works there every couple of months. Steer clear! I would rate zero stars if that was an option.

1) Super Clean 2) uses credit card…read more 3) all size of machines - S,M,L 3) uses gas to dry so everything dries super quick 5) attendant was very friendly and helpful This will be my laundry mat while living in Jax!

This is a very clean kept with good customer service and the machines work very well!read more