The staff are super friendly and sweet and are also very helpful…read more I would definitely recommend for anyone looking for a cheap enjoyable place to stay

The Pagter Apartments are wonderful: perfect for students on a budget wishing to live in a cozy…read morefurnished apartment and in a respectful environment and community. The landlords are so friendly and overly helpful. It is ideally located close to the UO campus and Safeway (for those who do not have a car and need to go grocery shopping). The area is safe. Families and students live harmoniously together. The upper floor apartments get wonderful lighting.

My family and I had a good experience while living in these townhouses! It's a nice little…read morecommunity, everyone was friendly that we met, the property manager is awesome, the properties are well maintained and you can tell a lot of improvements are being made to the area. They are also pet friendly from what I remember (I don't have pets personally), but that can be a huge deal to some people! Overall, it was a great place to live!

From the owner: Evergreen Townhouses offers a mixture of style and comfort. This community is located on B St. in…read morethe 97478 area of Springfield. At this community, you'll have a wide selection of features and amenities. Our beautiful property offers you quality living and makes you feel at home. You're sure to live the good life at Evergreen Townhouses.

It's best to remember that these people are in the business of making money, not providing the…read moreresidents with a good living experience. In the course of a two year rental period, they raised our rent twice. They sent us a letter telling us to quit feeding the cats outdoors--which we had never done-- and cited us for parking backwards--which we did do. It's safer! We tried to be perfect tenants and were rewarded by receiving an eviction notice because my bank screwed up the bill pay over Christmas/New Years (I can prove this). An advisory phone call would have been nice, rather than waiting until they could slap on the $100 late fee. That's when I decided to move! The unit I rented was in Eugene near Autzen Stadium, and in that two-year period, we experienced shootings across the street, a stabbing in the next apartment building, a bum sleeping under the outside stairs, an attempted car break-in and someone trying to get in through the bedroom window. The empty apartment upstairs flooded, which filled the light fixtures and ran down the walls. A broken window opening mechanism was never repaired. The icing on the cake was when we moved out, I inadvertently left two bags with recyclable cans and a small shelf sitting beside the door. A phone call would have been nice, but instead the management wrote me a letter, giving them many days to reap the "abandoned goods" clause ($50) and $30/day storage fee for eight days, which they deducted from my deposit. Where's the humanity? I will say that the maintenance staff was extremely responsive and helpful. The office staff is pleasant and well-meaning, but they are marching to the beat of the greedy corporate office of Norris & Stevens. My recommendation is to rent from them only if you have no other choice!

For some reason it was my understanding that this was a preferred destination to live in this…read moreAutzen row area. Why? Its quiet, the apartments are spacious, management is picky, and as a result there is a huge waiting list that goes past a year. I know they have requirements for income, age, and certain statuses that usually keep flaky students from being able to apply. A few friends of mine live here now, most of them say that the management is good and the place is overly quiet. Having visited them here a few times, I have to say that they've got their act together and parking is never an issue. Security is fabulous and they do a good job of holding down the fort during football games. Most of all, the apartments are good, spacious, and clean. I would have loved to live here but getting into here is almost as good as winning the local lottery. Cheaper rent doesn't always account for easy access.

Alex was wonderful. He came as a follow up on an older request. I informed him that it was…read morecompleted, however I had placed a new request since then. Without any problems Alex fixed or replaced everything on my maintenance request. He was kind and calm and was willing to help me with all of the questions I had. I am grateful that he was willing to answer my questions even if they might have been silly to him. Without making me feel less than.

My family of 4 lived at Brentwood Sep 2021- Sep 2025. One family member stayed another 4 months…read more David M. Property Manager (PM), since 2025 lacks appropriate skills and knowledge and engages in unethical practices, while violating Oregon landlord tenant laws. He does not demonstrate strong communication, accountability, organization or professionalism. Even more appalling is Avenue5's standard to look the other way while pointing the finger back at the PM. The level of incompetence is astounding and goes all the way up to corporate. Unlike David, I will provide receipts to back up my claims. On 1/15/2026, I notified the PM and staff in writing the unit had been vacated by our roommate. I provided my forwarding address stating I paid the security deposit and asked the remaining deposit minus cleaning fees along with a receipt be sent to me. I received confirmation in writing 1/20 specifically confirming a cashier's check would be provided within 30 days, minus fees with the requested receipt to the new address. David responded shortly after asking permission to dispose of the personal belongings that were left behind. I authorized it. 34 days later I asked David for status of my security deposit, and he decided to hide behind Avenue5 and provided their general email address for the corporate billing dept. After 2 requests, Laura M. Avenue5's Billing Specialist, emailed me the accounting statement. I was shocked to see fabricated charges that consumed the entirety of my $2160 deposit and showed a balance of $518 due. The email said charges are not discussed by email and to call with questions. I knew right then to to document everything. I left several voicemails. When Laura finally called back I asked why they didn't mail the accounting statement within 31 days as required by law and defensively, she said, "Normally we do, but we weren't provided with a forwarding address!" I explained it was provided and Brentwood acknowledged it in writing. She then said "Well we can't control what the office staff does, we're just the corporate office." She instructed me to email her my questions and she would pass it on to the PM for review and response. In my email I demanded that either my full deposit be returned or explain charges in more detail and provide receipts. David refused to provide receipts, details and explanation. He flat out didn't respond. On March 9, Laura emailed me a moveout inspection report and on March 11 called to advise she spoke with the PM who stated there would be no adjustments to any of the charges. I asked for a point of contact to escalate the matter and she stated there was no one else I could speak with. I emailed hello@avenue5.com and no one responded. I took them to small claims court. I lost because they had coaching and direction from their fancy corporate lawyer and I was a renter without representation and despite what they agreed to in writing they found a legal loophole, stating I had no right to the deposit as I was not on the renewed lease for the 4 months the remaining tenant was. What the judge did note was that I wasn't the appropriate party which tells me she knew they were in the wrong. So I had no legal right to the deposit I had proof of paying. Not once, was I ever informed by anyone at Brentwood or Avenue5 of this. Yet they communicated with me from Jan 20 - Mar 11 2026 providing confidential information about a unit and tenant that I had no right to receive. In doing so, they violated ORS 90.425 Unlawful Disposal of Belongings by asking for my authorization to dispose of the remaining tenant's personal belongings. They violated HB 4123 Violating Privacy of remaining tenant, by providing me (non-tenant with no rights) with the accounting statement, move out report with pictures and discussing the tenant's financials with me for a 50 day period after the rightful tenant moved out. The most frustrating part, is the lack of accountability or consequences. Other laws violated include ORS 90.300 sections 11, 12, 13 and 14. Charges were - carpet - $1623. Trash - $300. Heavy Cleaning - $575. Blinds - $150. Drip Pans - $30. No quantities, unit costs, receipts or labor records provided. Drip pans are not noted on inspection report and no pics provided. Carpet is noted as good, unit had less than 300 sq ft with 5+ years of use and pics show the same area 4x in each of the 2 carpeted rooms, no pic of carpeted stairs, no deduction for depreciated value and noted stains upon move in. 12 pics of blinds show nothing beyond normal wear and tear for cheap blinds in unit for almost 4 1/2 yrs of tenancy. Unit's kitchen range, hood, counters, cabinets and inside pantries were noted as dirty upon move in. Also noted were a few non functioning or badly damaged items which were never fixed so it's curious they'd charge such outrageous fees to get unit to a "new condition", if they even did. There's no proof of it other than them stealing my money. See pics for reference.

I LOVe living here! Off the beaten path piece of heaven. Managment is the s*** neighbors 99% are…read moreterrific. New hotel like buildings with great floor plans. Been here going on 3 years and I couldn't be happier !!

I been living here for a year and I love everything about it. Cute, modern and quiet. Can't say…read moreenough good things about manager Ellie. She's always on top of everything.

The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

My experience with Emerald Property Management has been one of the most stressful and frustrating…read moresituations I have ever faced. After a domestic violence incident, I obtained a court-issued restraining order requiring an individual to leave the residence. Despite the seriousness of the situation, the property was left severely damaged. Years later, I was suddenly told I owed more than $13,000. I was not provided any documentation, invoices, photos, or explanation showing how this amount was calculated before the account was sent to collections. When I contacted Emerald Property Management seeking answers, I was told the account had already been turned over to collections and was given no meaningful assistance. I eventually obtained an itemized statement from the collection agency and found charges for yard maintenance, blinds, carpet cleaning, and other items on a property that has remained boarded up and unrepaired for years, to the best of my knowledge. As a renter, what concerns me most is the lack of transparency and communication. No one should be expected to pay thousands of dollars without being given clear documentation and an opportunity to review or dispute the charges beforehand. My advice to anyone considering renting through Emerald Property Management: document everything. Take move-in and move-out photos, keep copies of every email, save maintenance requests, retain court documents, and demand written records of all charges. If a dispute arises, those records may be your only protection. Based on my experience, I would urge prospective tenants to proceed with caution and carefully review all documents, policies, and communications before signing a lease or accepting responsibility for any charges

I lived here for about two years and while it wasn't a terrible experience, it wasn't a great one…read moreeither. Over the two years I was there my rent increased about $500, to the point where moving into a house was cheaper than living here. They said at one point that we would have to start paying for water, but it never actually got implemented during my time there. I paid for internet (CenturyLink, but Xfinity was also available if you truly hate life) and electric on my own and water was a $55/mo flat fee. The gym was available at all hours but I never actually went to it so I can't comment on it. The people in the office were always nice. Jesse was the leasing manager until he left a year or so ago. He was always very nice and quick to answer questions. Morgan and Evie were there when I left and they were both very nice as well. The maintenance folks were nice and usually pretty quick to respond to requests. There were fun events run throughout the year that encouraged community bonding but I never participated because I have pretty bad social anxiety. The apartment itself is where my issues lie. I was on the top floor, which meant it got really hot over the summer. The air conditioning unit in the kitchen didn't do much on those hot days, especially in the bedroom which is on the opposite side of the apartment, directly down the hall from the kitchen. The walls are very thin, and for the first time I experienced hearing my downstairs neighbors walking around. It was so bad that I could hear what room they were in just from their footsteps. The slamming of the front doors in the building was also very loud and continued even after management sent an email saying to not do that. It seemed like every single sound made in the building could be heard in my unit. You get one assigned uncovered parking spot assigned to you and there is some guest parking, but it fills up quickly after 5pm. There was a guy who always parked in the guest parking area who would remote start his red Dodge Charger every morning around 6:30am and let it sit running its loud engine for about half an hour before he got in and revved away. Several other loud or unmuffled cars in the area did the same. At one point I had neighbors in the building next door who would fight with their windows open and I could hear their screaming with my windows and doors closed. I really never knew peace in this place. When I moved out, the process was easy enough. Sign the lease termination and move out. Did not need to hire carpet cleaners despite what the lease said, which was great because I've seen every single apartment get brand new carpet between residents and I wasn't about to pay to clean carpet that would just be trashed anyway. I didn't get my security deposit back for over a month and had to call multiple times to check on the status of it, but I did get the full amount returned which was good. Overall this was a fine apartment to live in, especially considering it was my first time ever living on my own. I had lived in an apartment with a friend before so I wasn't unfamiliar with what it was like, but this did teach me that I don't want to live in an apartment again if I can avoid it.

Nice place to live. Kind, quiet, clean, beautiful complex. Responsive and kind office staffread more

I was so positively impressed by everything at this place! So from the moment I called to enquire…read moreabout the place, Jeff, the property manager was extremely accommodating and a pleasure to speak to. My wife needed to stay for 1 month to take a summer course so she rented one of the larger offerings for single people (king size bed). I stayed with her just a week and then let her stay the rest of the time alone because I needed to return to Austin, TX for my work. Jeff was extremely accommodating with us and was a wonderful manager! He even gave us free parking for the week I was there, and also gave me an extra set of keys and did not charge us extra for this. He didn't have to do this. After our initial welcoming to move-in, he contacted us to ask if everything was ok. Which was a nice touch on his part. At one point we needed tips about sightseeing in the area and he spent upward of 1 hour telling us all about Oregon and the area surrounding Eugene. This shows how warm of a person he is and how friendly. I like people that are communicative, friendly, and warm as he is. It was nice to deal with him. And I felt he was genuine as a human being and genuine about his demeanor, which made me feel at ease with the whole establishment he is running. The place itself is clean and very nice to stay at. The food is great, the rooms are well decorated and very cozy. It feels like a hotel (in terms of cleanliness and modernity).. but it isn't. It's apartments with real people living there for extended periods. It's better than a hotel and better than a dorm, in my humble opinion. The laundry IS FREE (despite what another reviewer said). And the food options are stellar. They make great efforts to try and accommodate you if you have a special diet. We loved the food. Tommy is one of the cooks and he is a lovable giant. The other cook is this fit lady in her 30s who was also nice but I never got her name. Both of them made great food. I especially loved the custom salad dressing that the lady made every day -- it used all natural olive oil, apple cider vinegar and various condiments and was NOT artificial stuff most people end up putting on their salads due to lack of healthy options. The fact that one of the cooks made custom dressing every day goes to show you that the cooks here care about the quality of the food they are preparing.... and Tommy's omelettes in the morning were always great and filling (I tend to be ravenous in the mornings .. and the omelettes hit the spot perfectly). I cannot say enough great things about this place. Positive vibes, clean, nice staff.. cozy rooms with good sound isolation. Close to campus. On a quiet tree-lined street. I think it's a steal for the money they are asking. Really really greatly impressed with it all!

Maybe if the circumstances were different, I would have liked it more…read more Pros: - Location - super close to U of O - Quietness - as a graduate student, quietness is a plus - Nice exterior Cons: - outdated building on the inside. My room looked straight out of the late 80's early 90's. I still had a buzzer in my room. Shower and sink had VERY low water pressure. A/C unit was older and very loud - Food was not great. I respect chef Tommy, but I feel like more effort could have been put into the food. Sometimes I would get very tough pieces of meat, undercooked rice, etc. I would write on the feedback forms, but nothing changed. I did not feel comfortable talking to him in person. - vacuum cleaned was super old and did not pick up dirt as well - lack of socialization: I wish there had been more social activities for those of us who need it. I need my time alone, but too much can cause a strain on my mental health. There were only two times when we had social activities while I was there Again, maybe it COVID wasn't a thing, there would have been better meals and better amenities, but it just wasn't a place I enjoyed being in and my mental health suffered a lot. We pay a lot for this place and it simply was not worth it.

Pros: Spacious two bedroom for an affordable price, mine came with brand new soft and clean carpet,…read morenice laminate in the kitchen for a more classy look, [recently] became pet friendly, when things break they are fixed quickly, has two pools, computer in the office that you can print things from for free, 3 different walking areas which are maintained really well, it is pretty quiet around here too Cons: No in unit laundry and the laundry facility closes early (9pm) and recently someone actually stole my soap from there which is a bummer when I thought this was a friendly trusting place, you also have to pay $1.75 for each wash and dry. No AC. I'd prefer the option of white or brown kitchen cabinets because I liked the white much better that is shown in pictures online. I also wish I had wood flooring throughout. I broke my fan accidentally in the kitchen and I was told that it was actually already broken anyways and not installed adequately, but then I was charged for the fan on my account without being told I would need to pay for it. A heads up would be nice. For the most part this has been a great place to live for being my first place on my own.

I have experienced nothing other than: excellent service, prompt response times, clear…read morecommunication and a super-friendly, easy-to-work with team of folks! The staff at GVA repeatedly proves their compassion, loyalty, fairness, and are all around just a stellar group of individuals. I literally had a maintenance man fix a broken toilet for me, and when I returned home, he had tidied up for me! It was literally cleaner when he left than when he arrived. This place means a lot to family, they helped us when we were ready to help ourselves. DEFINITELY WOULD RECOMMEND TO MY FRIENDS AND/OR FAMILY MEMBERS!!!